We performed a comparison between MetricStream and Nexthink based on real PeerSpot user reviews.
Find out what your peers are saying about RSA, AuditBoard, Trend Micro and others in GRC."The interface is mobile-friendly and it is getting a good response from our customers."
"Key features are usability and ease of configuration. It allows us to have all the information in a single place and provide real-time indicators and information for our executives."
"The solution is stable."
"Number of service incidents dropped by more than 20%."
"I like everything about this product."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"The initial setup is very simple."
"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."
"I would like to see out-of-the-box integration with more security, it would be helpful."
"They can improve the Nexthink action module."
"It would be good to have a more controlled way to access their cloud environment."
"The next release could use some improvement in the tools that are provided."
"The initial setup needs technical knowledge."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
MetricStream is ranked 12th in GRC while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. MetricStream is rated 8.6, while Nexthink is rated 8.6. The top reviewer of MetricStream writes "Reasonably priced, stable, with out of the box deployment, and has good local support". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". MetricStream is most compared with RSA Archer, IBM OpenPages, OneTrust GRC and Workiva Wdesk, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate.
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