We performed a comparison between ManageEngine OpManager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"It is easy to use and deploy."
"The solution's most valuable feature is its ability to reach most of our network devices and get the most from them."
"I liked Network Configuration Manager. They had some pretty decent features there, and they also had pretty good monitoring and alerts."
"The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application."
"The product provides intensive reports."
"The solution is finely stable."
"This is a good general monitoring system that has all the features we require and they constantly update with new capabilities."
"Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"The integration with various OEM products could be simplified."
"I would like to see more enhancements made to the product."
"You cannot resolve 100 percent of the issues yourself. You would need to reach out to the support. It needs to be cheaper."
"Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay."
"We encounter challenges in monitoring cloud services. I would also appreciate it if there was someone available to walk you through the documentation."
"Real user and UI monitoring are not practical."
"We would like the solution's customize and build functionality to be more user-friendly."
"ManageEngine OpManager can improve by having better updates for critical issues."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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ManageEngine OpManager is ranked 15th in Network Monitoring Software with 44 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. ManageEngine OpManager is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ManageEngine OpManager writes "Helps us monitor all the infrastructure in our company but UI monitoring is not practical". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ManageEngine OpManager is most compared with SolarWinds NPM, Zabbix, PRTG Network Monitor, Nagios XI and SCOM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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