We performed a comparison between IBM Maximo and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Maximo is very stable. We really do not have problem with stability."
"It is configurable, where you can add extra fields to screens and to the database."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Preventive maintenance management."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The interface is not very easy or user-friendly and is in need of improvement."
"Revision management of file attachments."
"The initial setup was complex, because it is a complex product."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Maximo is a big system, so the initial setup is complex."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). IBM Maximo is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk.
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