We performed a comparison between Freshdesk and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management."Technical support is outstanding."
"It is very easy to make reports."
"The UI is easy to use."
"I like that it's very user-friendly. The way they designed this application, any layperson can just do some drag and drop actions and use it. It's not that difficult. It's also easy to implement. The most important thing is, you don't need to go to this application to create a ticket. You just send out an email, and the ticket is created automatically. I have never seen a feature like this before."
"Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost."
"We have made use of the training academy and the technical support team from Freshdesk. Both have been very good resources."
"Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system."
"Omnichannel is one of the most valuable features of the solution."
"Reliable, very configurable, and it's all integrated in the same database."
"IBM Maximo is the best software for assets management."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The most valuable feature is asset management maintenance as well as asset management overall."
"It is configurable, where you can add extra fields to screens and to the database."
"The most powerful features are the database and integration with CMDB."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Having so many tags makes everyday work a lot more complicated, and a lot more time-consuming."
"There are some restrictions where you need automation and sometimes there is just no way to achieve what you need."
"There are a few things we have asked for, like a forward button. When a ticket comes in, we forward it, but it doesn't sync up with the forward. That is the one they have to rework. The other is when we forward the ticket, it doesn't go all, or certain things don't go with it. We have told them about it, and they are working on it. It would be better if they gave us a more standard reporting template. Although they already have some, many aren't usable. It would be easier if we had more templates to work with."
"It should enhance its service and its reporting capabilities."
"While it's good for a small number of tickets, definitely in the future, we will require something more powerful."
"Sometimes our requirements are not matched with Freshdesk's free version as most of the advanced features are not available to us."
"For integrations, we need to write code that communicates with their system in order to enable certain functionality in the system. This is a lot of work for their customers."
"I would like on-the-go translation,"
"The latest version is slow due to the power it requires."
"Coding can be complex when customization is required."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Revision management of file attachments."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Freshdesk is rated 8.4, while IBM Maximo is rated 8.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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