We performed a comparison between Fortinet FortiGate Cloud and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Firewall Security Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very easy to use."
"FortiGate Cloud's most valuable feature is that it's 100% managed."
"The functionality of the solution is excellent."
"The intel we get from Fortinet is its most valuable aspect."
"The IPS and firewall function is valuable in Fortinet FortiGate Cloud."
"The initial setup is relatively easy."
"The most valuable features of Fortinet FortiGate Cloud are ease of use and the simplicity of maintenance and configuration. Additionally, the modularity of the solution is very easy to handle, it is convenient."
"The solution works well for remote or branch offices."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"KACE’s knowledge-based articles are very good."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."
"KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"When we're upgrading, it's sometimes quite challenging, especially firmware. We usually don't upgrade unless we have a bug, and we still feel it's not safe to react instead of being proactive. We often have some delays when updating FortiGuard, too."
"Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features."
"The solution should allow users to keep the data for longer than the current periods. I can't get any historic data after more than a month. I would like to be able to, after a year, look for trends from the past 12 months. It would make things much easier."
"The licensing is a little bit confusing and needs to be improved."
"FortiGate Cloud could be improved with increased granularity for our control."
"It is currently durable, but they may be able to improve it further. They can adapt Cisco technology because of its durability."
"The product is not recommended on the basis of technical parameters. It is very tough to authenticate."
"The console or demonstration tool could be more user friendly."
"Paying for the product should come with full and extended training anytime it is needed."
"It could be designed a little bit more intuitively in terms of administration."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"There is always room for improvement. However, the system does most of what we need at this moment."
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Fortinet FortiGate Cloud is ranked 5th in Firewall Security Management with 55 reviews while Quest KACE Systems Management is ranked 10th in Configuration Management with 38 reviews. Fortinet FortiGate Cloud is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Fortinet FortiGate Cloud writes "Useful for routing and cloud security purposes but needs to incorporate XDR capabilities ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Fortinet FortiGate Cloud is most compared with Fortinet FortiManager, AWS Firewall Manager, Palo Alto Networks Panorama, FortiGate Cloud-Native Firewall (FortiGate CNF) and Fortinet FortiPortal, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Red Hat Ansible Automation Platform. See our Fortinet FortiGate Cloud vs. Quest KACE Systems Management report.
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