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DX SaaS vs Splunk IT Service Intelligence (ITSI) comparison

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Featured Review
Buyer's Guide
Application Performance Management (APM)
August 2022
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: August 2022.
622,645 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is application monitoring.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""It does everything we wanted it to do.""The monitoring so far has been good and we are happy with it.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The simplicity of the dashboard is very good.""Working with the solution is very easy. It's user-friendly.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

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"DX allows you to customize and gives you a high degree of control."

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"We liked the built-in calculation of health scores.""The flexibility to develop and consolidate many solutions into one platform is great.""The observability is great and valuable.""It's scalable and expands well.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""ITSI's most valuable feature is that it's easy to integrate DLP."

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Cons
"The solution could improve by having more network monitoring features, such as for all the infrastructure.""It would be nice if there were pre-made dashboards.""I haven't come across any features that are lacking.""The solution is quite expensive.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""They should bring the pricing down to be more competitive.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""It is very difficult to award the service level cycles at an endpoint level."

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"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."

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"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""The cost of the license could be lower.""It would be good if an interface was included in the next release.""We'd like them to show more inputs on the dashboard.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""We also faced challenges relating to UI development."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:The monitoring so far has been good and we are happy with it.
    Top Answer:While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be… more »
    Top Answer:It supports numerous platforms.
    Top Answer:If you compare CA with Dynatrace, in terms of pricing, my understanding from one of our customers is that CA is a lot… more »
    Top Answer:In terms of APM, CA is lacking in terms of its dashboards and the user interface is quite old. AI capability is quite… more »
    Top Answer:The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer:I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
    Top Answer:Some of our customers occasionally require the development of the connectors when there are no native connectors so that… more »
    Comparisons
    Also Known As
    New Relic Mobile
    CA DXI, CA Digital Experience Insights
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

    Dx SaaS Benefits

    Some of the benefits that come from using Dx SaaS include:

    • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
    • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
    • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

    Dx SaaS Features

    When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

    • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
    • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
    • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

    Reviews from Real Users

    The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

    Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

    A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about New Relic APM
    Learn more about DX SaaS
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    CNN
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider17%
    Financial Services Firm12%
    Retailer5%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Insurance Company10%
    Government8%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Financial Services Firm17%
    Comms Service Provider12%
    Government9%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    REVIEWERS
    Midsize Enterprise25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Application Performance Management (APM)
    August 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: August 2022.
    622,645 professionals have used our research since 2012.

    DX SaaS is ranked 32nd in Application Performance Management (APM) with 1 review while Splunk IT Service Intelligence (ITSI) is ranked 23rd in Application Performance Management (APM) with 6 reviews. DX SaaS is rated 7.0, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Can predict incidents before they impact your customers". DX SaaS is most compared with Zabbix, DX Unified Infrastructure Management, Dynatrace, Nexthink and Micro Focus SiteScope, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, ServiceNow IT Operations Management, Loom Systems and Zabbix.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.