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Dameware Remote Support vs Salesforce Service Cloud comparison

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Dameware Remote Support

Read 3 Dameware Remote Support reviews
884 views|802 comparisons
100% willing to recommend
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Salesforce Service Cloud

Read 39 Salesforce Service Cloud reviews
622 views|534 comparisons
94% willing to recommend
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Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between Dameware Remote Support and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
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768,924 professionals have used our research since 2012.
Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Joanna Hindle
Streamlining customer service operations with its centralized platform and offering robust case management,...
The centralized infrastructure offers significant advantage.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
    Ranking
    26th
    out of 44 in Remote Access
    Views
    884
    Comparisons
    802
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    622
    Comparisons
    534
    Reviews
    12
    Average Words per Review
    449
    Rating
    8.3
    Comparisons
    Also Known As
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Service Cloud
    Learn More
    SolarWinds
    Salesforce
    Overview
    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    Illinois School District
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    REVIEWERS
    Manufacturing Company32%
    Marketing Services Firm11%
    Computer Software Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization14%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business29%
    Midsize Enterprise29%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    Remote Access
    March 2024
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    Dameware Remote Support is ranked 26th in Remote Access while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews. Dameware Remote Support is rated 8.6, while Salesforce Service Cloud is rated 8.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.