"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"Contains every feature that a VAR or MSP would want."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"The most valuable feature is the management of projects from start to finish."
"The platform is easy to use."
"The flexibility of this solution is amazing."
"We have found that Zabbix is more easy to use than other applications."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"Zabbix is both stable and scalable."
"The performance and bandwidth are valuable features."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"It needs to be easier to share tickets between users who need to work together."
"The tracking inventory or the way it tracks the products is not very good."
"The speed could be better, and the reporting could be a lot better."
"The custom reporting needs to be improved."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"ConnectWise PSA’s graphical interface is a little old."
"When we have a problem, we have to do a lot of research to solve it."
"We had some scalability issues with a large number of nodes."
"The user interface could be a bit better. They could update it a bit."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"It could be more stable."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
ConnectWise PSA is ranked 1st in Professional Services Automation (PSA) with 19 reviews while Zabbix is ranked 1st in Network Monitoring Software with 100 reviews. ConnectWise PSA is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, Kaseya BMS and ManageEngine ServiceDesk Plus, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI.
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