"It's a nice ticketing system."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for."
"The platform is easy to use."
"It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"Contains every feature that a VAR or MSP would want."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The initial setup, while not simple, is easier than other products."
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
"The most valuable feature is service assurance."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"We are able to do problem determination on runaway processes."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous."
"The speed could be better, and the reporting could be a lot better."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"The tracking inventory or the way it tracks the products is not very good."
"The event correlation could be better."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"When we have a problem, we have to do a lot of research to solve it."
"For us, the initial setup was complex"
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"It would be helpful if they translated the documentation to Cyrillic languages."
"Look and feel."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
ConnectWise PSA is ranked 1st in Professional Services Automation (PSA) with 19 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. ConnectWise PSA is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core.
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