We performed a comparison between ConnectWise ScreenConnect and GoToMyPC based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."I've noted an ROI while using the solution."
"Better than TeamViewer and useful for fixing problems remotely."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Remote support is efficient and easy for our end users to receive support."
"Unattended access is the most important feature."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It is super easy to use and relatively inexpensive."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The technical support is good."
"The solution is very quick to set up."
"The installation is almost instant."
"There could be improvement to the remote command line tools."
"I really didn't care for the onboarding process and it is something that should be improved."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There needs to be a way to run the agent without installing, like GoToAssist."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"If the PC is hung then it requires a reboot."
"The pricing has tripled in a small amount of time and there is not three times better service."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
Earn 20 points
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while GoToMyPC is ranked 23rd in Remote Access. ConnectWise ScreenConnect is rated 8.4, while GoToMyPC is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and LogMeIn Rescue.
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