GoToAssist vs GoToMyPC comparison

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947 views|832 comparisons
100% willing to recommend
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1,191 views|1,096 comparisons
100% willing to recommend
Executive Summary

We performed a comparison between GoToAssist and GoToMyPC based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

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"The installation is almost instant.""The solution is very quick to set up.""The technical support is good.""I can do anything from a remote desktop as if I were sitting at my own PC.""This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."

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Cons
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

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"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting.""If the PC is hung then it requires a reboot.""The pricing has tripled in a small amount of time and there is not three times better service."

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Pricing and Cost Advice
  • "It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
  • More GoToAssist Pricing and Cost Advice →

  • "We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."
  • "It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
  • More GoToMyPC Pricing and Cost Advice →

    Ranking
    25th
    out of 44 in Remote Access
    Views
    947
    Comparisons
    832
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    out of 44 in Remote Access
    Views
    1,191
    Comparisons
    1,096
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,578 professionals have used our research since 2012.
    Comparisons
    Learn More
    Overview

    Radically Refreshing Remote Support
    Faster, Frictionless, and Better Than Ever
    Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters.

    GoToMyPC is a remote access platform that enables professionals to access, manage, and transfer files, data, and programs from remote desktops. AES encryption, dual passwords, and end-to-end authentication are included in the platform; these ensure safe access to hosts and clients using desktops, iPads, iPhones, and Android devices.

    GoToMyPC allows businesses to issue URL invites to guest users, allowing for one-time sessions for demonstrations, technical support, and presentations, among other things. Role-based permissions, screen zoom, remote printing, Wi-Fi network management, secure login, user & account management, and API access are all features that are included in the solution. In addition, professionals can use the document editing feature to cut, copy, and paste content between connected devices.

    GoToMyPC can help users access the device keyboard, auto-correction, and Bluetooth support.

    Managers can use reports to track sessions and acquire insight into the time, connection type, and duration of connections.

    GoToMyPC Features

    GoToMyPC has many valuable key features. Some of the most useful ones include:

    • Remote access: Work on your device from any location. Remote deployment and simple installation. Users can download GoToMyPC and use it to deploy, install, and configure their computer from any location.
    • Robust security: Stay safe with 256-bit AES encryption, multi-factor authentication, dual passwords, and host access credentials.
    • Stability: Real-Time Diagnostics provides continuous insight into your connectivity status while allowing you to connect in seconds and experience highly stable in-session performance.
    • Remote printing capability: Send documents to printers on your remote or local computer.
    • Simple privacy: To preserve your privacy, simply lock the remote keyboard and turn off the computer's screen.
    • Easy diagnostics when issues arise: You'll have complete visibility into device connectivity and performance with Real-Time Diagnostics, so you won't have to wait for answers. With in-dashboard fix suggestions, Real-Time Diagnostics empowers you to resolve common connectivity issues caused by your computer's hardware, Internet / Wi-Fi, or RAM.
    • File transferring: Transfer a file between machines with ease. No more sending files to oneself via email. Support for multi-monitors. View all monitors linked to your PC.
    • Shortcuts to desktop: Create shortcuts to your PC that skip the browser's normal login page.
    • Guest invitations: Invite someone to join you on your computer for a short time. This is ideal for demonstrations or technical support.
    • Sound: Listen to your music or voicemail on the computer you're using.
    • Usage reports: Keep track of your connections, including their origin, time, type, and duration.
    • Free support and upgrades: Free software upgrades, service upgrades, and technical support are available 24/7.
    • Bitdefender-powered GoTo Antivirus: Safeguard your PCs from cyber-threats such as malware, viruses, and sophisticated internet threats.

    GoToMyPC Benefits

    There are many benefits to implementing GoToMyPC. Some of the biggest advantages the solution offers include:

    • Boost productivity: Access everything you need to get your job done securely when away from the office, while giving exceptional service to your colleagues, customers, or teams.
    • Access all your work from home: Work on your files, applications, and programs, and network as if you were at your desk in real time.

    Sample Customers
    Information Not Available
    The Lubitz Financial Group, Stitely & Kartsetter PLLC
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company11%
    Healthcare Company10%
    Manufacturing Company10%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company9%
    Manufacturing Company7%
    Non Profit6%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise17%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business41%
    Midsize Enterprise15%
    Large Enterprise44%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    GoToAssist is ranked 25th in Remote Access while GoToMyPC is ranked 23rd in Remote Access. GoToAssist is rated 9.0, while GoToMyPC is rated 9.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect, LogMeIn Rescue and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.