We performed a comparison between ConnectWise Automate and Goliath Performance Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"This product saves us a lot of time and increases our efficiency."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It allows us to manage all client requests, jobs and invoicing."
"It is very scalable."
"It's definitely improved the help-desk servicing, et cetera."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"Offers a diversity of features."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Technical support was helpful."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"Issues with generating reports; consistency is not there."
"I would love to be able to tell what ISP the user is coming from."
Earn 20 points
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Goliath Performance Monitor is ranked 61st in IT Infrastructure Monitoring. ConnectWise Automate is rated 7.4, while Goliath Performance Monitor is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Goliath Performance Monitor writes "Monitors well with Citrix, stable, and the support is very responsive". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Goliath Performance Monitor is most compared with ControlUp and Zabbix.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
