We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."You can customize it and make it work to the client's needs."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Self-service interface means people can check their own tickets."
"It's fairly easy to use, from a UI standpoint."
"The UI is very user-friendly."
"Time sheets are a powerful tool."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The alert calling feature is the best because notifications are delivered via phone messages."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"Compared to some of the other products, I think we are bit behind."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"Ease of support and upgrades need much improvement."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"I would like to see the API cleaned up."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Should have more YouTube webinars."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Clarity SM is rated 7.8, while Splunk On-Call is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and ServiceNow.
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