We performed a comparison between BMC TrueSight Operations Management, Broadcom DX Application Performance Management, and Savision Live Maps based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"We can verify uptimes as another source of keeping devices in compliance."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"Product performance is awesome. It's covering all aspects of the application; good database metrics and internal application metrics. Just tons and tons of data."
"It helps us prioritize application performance issues. It has assisted triage where we can drill down and see where exactly the problem lies."
"We did the setup for a new datacenter, and that was pretty straightforward."
"An application is quite complicated in the environment of a software reliability engineer, because our applications are like a black box. Thanks to CA APM we are able to transform this black box to a gray box by using the transaction trace functionality services. For me it's the most valuable service of the solution."
"Stability is one of the strongest attributes of CA APM. It is very stable on all platforms."
"Helps the development team to fine-tune and proactively manage the application."
"Being able to pull in and merge the infrastructure and application data."
"If we see something that we need to change or monitor, we can get it scripted pretty quickly."
"This helps to centralize multiple monitoring solutions and streamline integration into ITSM."
"The pricing could be better."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"BMC TrueSight Operations Management could improve the reporting."
"The product must provide application or service monitoring features."
"User Experience is a BIG one. Integration of all of APM components into one swift deployment."
"The APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this."
"The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay."
"There is no auto flow diagram, and the alert mechanism is not as good when compared to other tools."
"We enountered stability issues. They were mitigated by performance tuning within infrastructure."
"It doesn't have a proper database, and the configuration is very difficult."
"Perhaps more focus can be done on the CMDB portion and bi-directional communication to the ITSM system, but this is a small portion."
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