We performed a comparison between BeyondTrust Remote Support and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"Solution has a good UI."
"I personally like the ability to share files with other machines."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The flexibility is the product's most valuable feature."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The product provides excellent daily reports."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"Lacks some kind of voice communication option."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Technical support for this region can be improved."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"Better integration with other VMware toolsets would be beneficial."
"The pricing model is complicated and would be more predictable if it were simplified."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The solution's private cloud is much too expensive."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. BeyondTrust Remote Support is rated 9.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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