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Atlassian Confluence vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (2nd), Knowledge Management Software (1st)
OpenText Extended ECM
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (2nd), Content Collaboration Platforms (12th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 15.8%, down 19.3% compared to last year.
OpenText Extended ECM, on the other hand, focuses on Enterprise Content Management, holds 11.4% mindshare, up 10.3% since last year.
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Document collaboration is the most valuable aspect of the solution."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"The most valuable features is its design documentation abilities."
"Confluence is easy to use and integrate with other solutions, including social media platforms."
"It's easy to search for information."
"The most valuable feature is the accessibility from different sites for different colleagues and the search option."
"It's easy to use and you can create all types of pages."
"The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"The tool's most valuable features are document storage, security, and compliance."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"It's a very good solution."
 

Cons

"Space maintenance could be made a little more user-friendly."
"The area that needs improvement is the search capability. It should have generalized capabilities."
"Some aspects of the drawing perspective could be improved. When we upgrade a design and make technical architecture drawings to publish, we still use Visio first and then copy and paste it. If this feature were available on Confluence, it would be a useful tool."
"The UX is a little bit all over the place."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"I would like Confluence to include the ability to draw flowcharts and diagrams."
"There could be an option to collaborate with other users while editing the documents."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The tool's documentation is not proper and has missing information like steps."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"OpenText Extended ECM's user interface could be improved."
"The cost of the product could be improved."
"The solution's performance, stability, and consistency could be improved."
"A dashboard with information would be nice to see."
 

Pricing and Cost Advice

"We have to pay licensing fees."
"Confluence charges an extra fee for analytics."
"The price of the on-premises data center version is too expensive."
"There is an annual license."
"Maybe we're only using 10% of it, but we have to pay for everything."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"Both Open Text ECM and IBM File share are expensive."
"The tool's pricing is confusing to the end customer."
"The solution is expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The product is pricey."
"The total cost of the product will vary on the capabilities required"
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
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Top Industries

By visitors reading reviews
Educational Organization
69%
Financial Services Firm
5%
Computer Software Company
4%
Manufacturing Company
4%
Government
14%
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Confluence
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: April 2025.
851,042 professionals have used our research since 2012.