We performed a comparison between AppDynamics Browser Real-User Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the end-user monitoring."
"We can see the customer's path from their computer to the backend systems."
"The most valuable feature is that we can see how our end-users are interacting with our application across regions."
"AppDynamics Browser Real-User Monitoring provides smooth connectivity to different applications."
"The feature we find most valuable, is that the solution creates a unified platform making it really easy to pinpoint a problem, and then drill down into a transaction to resolve the issue."
"The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."
"It is a stable solution that helps address user issues well."
"One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website."
"We liked the built-in calculation of health scores."
"We have a lot of teams using Splunk and they would be blind without it."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"It's scalable and expands well."
"ITSI includes a feature called a glass table."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"I find the episode review, glass tables, and correlation search features very useful."
"AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
"The interface and user experience could be better."
"If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."
"AppDynamics Browser Real-User Monitoring needs to offer an end-to-end experience, including the internet layer and third-party elements that come into play on websites."
"The pricing falls within the mid-range category."
"I would like to have customizable dashboards to use when I am monitoring certain applications."
"We would like to be able to easily use this solution to monitor our Java script based browsers, which are currently blocked by the security settings."
"I would like to see support for mobile testing and mobile monitoring."
"We also faced challenges relating to UI development."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The data recovery has room for improvement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It was an intimidating tool for us to jump into at the beginning."
"It would be good if an interface was included in the next release."
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AppDynamics Browser Real-User Monitoring is ranked 25th in Application Performance Monitoring (APM) and Observability with 14 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. AppDynamics Browser Real-User Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics Browser Real-User Monitoring writes "End-to-end visibility, feature-rich, but the support could be improved". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AppDynamics Browser Real-User Monitoring is most compared with Elastic Observability, New Relic and AWS X-Ray, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our AppDynamics Browser Real-User Monitoring vs. Splunk ITSI (IT Service Intelligence) report.
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