We performed a comparison between AWS Step Functions and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable...The solution is easy to scale."
"The number of historical events is great."
"AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices."
"It is a scalable solution."
"What I like the most about Amazon Step Functions is how easy it is to use."
"It's Amazon, it's scalable."
"It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface."
"One can rate all the calls and that is a good feature."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The interface is quite simple and easy to use, even for beginners."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The solution's case management is its most valuable aspect."
"The initial setup is pretty straightforward."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The pricing of the solution can be improved."
"The price and support are areas with shortcomings where the solution needs to improve."
"It wasn't easy to understand the licensing model. It's like if you use just a little, it's cheap, but it becomes more expensive as you use more. It's like a hook that ties you inside the Amazon ecosystem. So, it creates a dependency."
"I would like to see more data transformation features in Amazon Step Functions like additional operators and logic."
"It is hard to coordinate the declaratory language."
"The solution's data size limit can be improved."
"Setup took about one day. We had some errors to understand in the beginning, but now everything is working good."
"The interface can sometimes feel limited, as we're unable to see what AWS is running behind the scenes."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"They need to support the solution better, at this time the company does not have enough support."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
AWS Step Functions is ranked 12th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. AWS Step Functions is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of AWS Step Functions writes "Simplifies complex task automation and enhances development workflows while offering user-friendly interface, seamless scalability and efficient workflow orchestration". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". AWS Step Functions is most compared with Camunda, IBM BPM, Apache Airflow, Oracle BPM and IBM Business Automation Workflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian and Microsoft Power Apps. See our AWS Step Functions vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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