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it_user293883 - PeerSpot reviewer
System/Network administrator at a computer software company with 501-1,000 employees
Vendor
We have issues with some versions of Java, but it does amalgamate the firewall and VPN.

What is most valuable?

It's a great solution that amalgamates a firewall and VPN into one device. It also has a well organized GUI- ASDM.

How has it helped my organization?

  • Easy to setup VPNs
  • Firewall ACL
  • Easy to modify
  • Easy to perform maintenance

What needs improvement?

The ADSM is incompatible with different versions of Java.

For how long have I used the solution?

I've used it for six years.

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What do I think about the stability of the solution?

I have issues with some versions of Java and ASDM.

How are customer service and support?

Customer Service:

It's high.

Technical Support:

It's high.

Which solution did I use previously and why did I switch?

I used a Cisco 881 router as a firewall and VPN solution. ASA allows conformity and various amounts of functionality in work.

How was the initial setup?

It can be complex, since a lot of CLI commands are different with respect to the CLI of IOS routers.

What about the implementation team?

We implemented ASA without vendor support. For first time implementation, it is good to have someone with ASA experience involved.

What's my experience with pricing, setup cost, and licensing?

Prices could be a little bit lower to make the product more accessible.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're a Cisco Partner.
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Senior Presales Engineer at a tech services company with 501-1,000 employees
Real User
The various NGFW and NGIPS features are valuable, but the option to use ASA to decrypt SSL would be an improvement.

What is most valuable?

NGFW: VPN (IPSec, SSL), NAT (provides great flexibility)

NGIPS: Application visibility, file policies (store files), network discovery, correlation features

What needs improvement?

SSL decryption for modules. Although I think it is better to separate SSL decryption as a service from the software module since it requires additional hardware, but I think it would be great if there is an option to use the ASA (not the software module) to decrypt the SSL.

Ex: Add a license to decrypt SSL traffic on the ASA itself. The ASA already supports SSL VPN. So if SSL decryption can be integrated that would be nice.

For how long have I used the solution?

5 years+

What was my experience with deployment of the solution?

Basic setup is easy, but if you need to do some advanced stuff, it can be intuitive, but some things require some kind of tutorial to understand how it can be done. Good thing is that this device is becoming popular and there are many 3rd party free tutorials and guides that can help.

What do I think about the stability of the solution?

I heard about defect that were encountered by my colleagues, but not something that cannot be fixed using an upgrade.

What do I think about the scalability of the solution?

Clustering is available for ASA with firepower services.

Also for firepower appliances, there is stacking available for some models.

How are customer service and technical support?

Customer Service:

Great support. The engineers know what they are doing.

Technical Support:

10/10

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Well, it is straight forward as long as you understand the components available.

ASA can be configured using the CLI or ASDM.

For the Firepower you will need to use a FireSIGHT as a management solution.

Since you will be using two GUIs, I wouldn't call it straight forward.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Cisco Secure Firewall
June 2025
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Business Development Director with 51-200 employees
Vendor
UTM features need to be improved, but it's a full inspection firewall.

What is most valuable?

The fact that it's a full inspection firewall.

How has it helped my organization?

In fact there is no relevant improvement, but this is the kind of device that every company must have.

What needs improvement?

  • Recognition of appliances
  • UTM features

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

It was mainly issues regarding the management and VPN setup.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

We previously used IPtables, and switched because there was a lack of technical support, RMA, etc.

How was the initial setup?

It was an easy initial set-up.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

No other options were looked at.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user264462 - PeerSpot reviewer
Technolgy Analyst/Lead at a tech services company with 10,001+ employees
Real User
It currently does not support VPN, but I like the documentation, reliability, and support.

What is most valuable?

  • Site-to-site IPsec VPN
  • Remote IPsec VPN
  • Reverse route injection

How has it helped my organization?

Cisco Context gave us the feature of creating a virtual firewall, which is good. It provides us with maximum network isolation. Also impressive is the ISP redundancy.

What needs improvement?

WCCP, and URLs, in the Cisco ASA Context both need work. When changing from single mode to multiple mode or back, the commands must be done from the command line (CLI) and cannot be done via the ASDM GUI interface. ASA context should be able to support site-to-site VPN, but the current Cisco Context does not support VPN

For how long have I used the solution?

I've used them for six years.

What was my experience with deployment of the solution?

During the deployment of WCCP, we noted some loopholes like it only supports ports 80 & 443. Application which is running on multiple ports doesn't work with WCCP and to make it work we need to allow respective traffic outside the firewall.

What do I think about the stability of the solution?

Sometimes there is an issue with the site-to-site VPN.

What do I think about the scalability of the solution?

In certain cases, like an any access-list, if we add a URL the Cisco ASA access-list does not resolve that URL while this can be done in Juniper, and Fortinet.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

9/10,

Which solution did I use previously and why did I switch?

I have migrated some set-ups from Cisco to Juniper, but not from Juniper to Cisco.

How was the initial setup?

We have multiple ASA firewalls for different clients now we migrated to Cisco Context.

What about the implementation team?

It was done in-house.

What was our ROI?

It's 8/10.

What other advice do I have?

If it is for a banking domain, your organisation should use Cisco which can assure better security than any other vendors' products. Also, they have the best documentation, reliability and support.

Disclosure: My company has a business relationship with this vendor other than being a customer. Channel partner
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it_user246819 - PeerSpot reviewer
Global Security Architect/Perimeter Systems Administration/Active Directory and System Administrator at a retailer with 1,001-5,000 employees
Vendor
The solution has worked very well for us, but the configuration/management interface is complex.

What is most valuable?

  • Firewall mode
  • AnyConnect gateway
  • Client-less SSL VPN

How has it helped my organization?

The versatility of the product has allowed us to solve a number of perimeter requirements without having to seek out different products or companies for solutions. It has allowed for a single management mechanism, and by having a single platform solution, it has allowed for simpler training.

What needs improvement?

The configuration/management interface is complex and can be confusing. Technical documentation is often sparse and can be incomplete when covering specific implementations.

For how long have I used the solution?

I've used Cisco PIX and ASA firewalls since 2003.

What was my experience with deployment of the solution?

Not with the ASAs, with some early version PIX products.

What do I think about the stability of the solution?

Not with the ASAs, with some early version PIX products.

What do I think about the scalability of the solution?

The ASAs offer several different technologies for HA and we have used all of them successfully.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

Excellent, we have always been able to get the specific expertise needed to solve our challenges with the products.

Which solution did I use previously and why did I switch?

Checkpoint Firewalls - the primary reason we switched was cost and limited support options.

How was the initial setup?

It's pretty straightforward. I came at these products already having considerable firewall experience.

What about the implementation team?

It was all in-house, as we all had 10 years plus experience when we moved to PIX firewalls and then a few years later we brought in the ASAs.

Which other solutions did I evaluate?

  • Watchguard
  • Sonicwall
  • Checkpoint

What other advice do I have?

The product line offers tremendous capability. Please look into all of the solutions it can provide for you to maximize your investment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Constructor of the computer systems at a security firm with 51-200 employees
Vendor
It can be controlled through different methods but the online regional support needs improving.

What is most valuable?

  • Reliability
  • Security
  • Flexibility
  • Functionality
  • Availability - controllability anywhere and with different methods

How has it helped my organization?

I can tell that when we have started using the Cisco AnyConnect for remote access to business apps it makes the work for remote staff much simpler. It's also easier to provide remote IT support. Aside from this, the security officers can sleep better now.

What needs improvement?

The ASA is an almost perfect device.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

I have had no problems deploying it.

What do I think about the stability of the solution?

Occasionally, the packet rate falls unexpectedly.

What do I think about the scalability of the solution?

I currently do not need to scale on my network.

How are customer service and technical support?

Customer Service:

9/10 - the regional online support could be better.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

We use MySQL and Nagios devices alongside the ASA as our network infrastructure needs expanding and required more serious hardware solutions.

How was the initial setup?

When Cisco was installed, it did not go as expected.

What was our ROI?

It is not simple to calculate for IT hardware. To calculate the ROI for using the ASA, I would need to have a lot of statistics on the quality of services, both before and after.

What's my experience with pricing, setup cost, and licensing?

Cisco ASA 5512-X was bought for $3,000, and a further $1,000 was needed for installation and pre-configuration.

Which other solutions did I evaluate?

  • Fortinet
  • Juniper

What other advice do I have?

As a rule, any device upon delivery is obsolete. Pick up the solution for your business, based on your specific needs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user243897 - PeerSpot reviewer
Cisco Systems Engineer at a tech services company with 1,001-5,000 employees
Consultant
Review about Cisco ASA

What is most valuable?

  • Network firewall
  • FirePOWER services (URL filtering, IPS)

How has it helped my organization?

With the new FirePOWER services, Cisco has given the ASA new valuable features like URL filtering and a more simple and efficient IPS. With FirePOWER services, we have been able to have more insight of our network, something that we never had before, now we can see all the applications that our users are using the most and we can see if there is malware on our network.

What needs improvement?

The FirePOWER defense system has no integration with the firewall management of the ASA, I mean you can’t create ACLS, rules, VPNS NAT, and so on. All of this has to be done with the ASDM which, from my point of view, is very complex if you are not used to it, you should be able to manage the entire solution from one central software like Defense system, but right now you can’t. This is one of the biggest problems I see right now

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

The FirePOWER deployment has to be done from the management port of the ASA. This port has to be dedicated because all the communication from the defense system to the appliance goes by that port, so you need to have different networks (inside and management port) to be able to implement this feature. It would be nice again if you can just configure this from one single point and not two (defense system and ASDM).

What do I think about the stability of the solution?

No, I have never had any problems with Cisco equipment regarding stability.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

6/10 - I mean you need luck when you open a case with Cisco to have someone with expertise on the product. I’ve had great TAC experiences and the worst ones too, if you have a loss of service they put you with people that know what they are doing, but if you want to configure something extra and you just ask the TAC how to do it, sometimes you get someone that appears to be learning the solution. Many times, I´ve been able to solve it by myself sooner than the TAC.

Which solution did I use previously and why did I switch?

We previously used Microsoft ISA and switched because it's no longer supported.

How was the initial setup?

In our case straightforward, because we do not have many rules on our firewall, but I’ve seen cases where the migration from one firewall to another can be very tedious.

What about the implementation team?

We did it in-house.

What other advice do I have?

If you are using Cisco, then you will be very familiar with the product, and maybe you won't encounter any problems at all. However, if Cisco is a new solution, you should ask for a demo to see the interface of the ASDM and the defense system in action, and then decide if this is the kind of insight you need of your network.

Disclosure: My company has a business relationship with this vendor other than being a customer. Premier partner.
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it_user243879 - PeerSpot reviewer
Network Security Engineer at a tech services company with 1,001-5,000 employees
Consultant
There are some stability issues due to software bugs, but in the long run the devices are very stable.

What is most valuable?

VPN - Both site to site (IPsec) and remote access (IPsec and SSL).

How has it helped my organization?

Through the use of VPNs, we were able to connect our branches together through the internet without the any additional cost.

What needs improvement?

  • Throughput
  • Price

For how long have I used the solution?

Since 2008, so seven years, and I have been a heavy/daily user, and all of my jobs were related to network security.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Sometimes, due to software bugs, but in the long run the ASA is a very stable product when compared to other vendors firewall solutions.

What do I think about the scalability of the solution?

One of the major disadvantages with the ASAs is the throughput, while the network evolves, the ASA was usually causing the bottle neck.

How are customer service and technical support?

Customer Service:

It's very good when compared to other vendors.

Technical Support:

It's very good when compared to other vendors.

Which solution did I use previously and why did I switch?

Mainly switching from the old Cisco PIX to a new Cisco ASA. The reason for switching is to get a higher throughput, and due to the fact the that the Cisco PIX went EoL.

How was the initial setup?

It requires training, but after that it is straight forward.

What about the implementation team?

I work for a vendor, and we implement the solution for multiple customers.

Which other solutions did I evaluate?

Yes, and we chose Cisco ASA mainly due to the fact that they have a very good, reliable and very responsive technical customer support.

What other advice do I have?

I have worked on the best firewalls in the market, and Cisco ASA is one of the best.

The below screenshots are taken from a demo of ASDM.

Disclosure: My company has a business relationship with this vendor other than being a customer. Golden Cisco Partner
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Updated: June 2025
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Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.