- Users can manage and troubleshoot from anywhere.
- It's easy to set up, configure, and manage.
- It provides superior security.
- Interconnected management unlocks new possibilities.
- Lower TCO (total cost of ownership).
Cloud Networking at a tech services company with 51-200 employees
Users can manage and troubleshoot from anywhere
Pros and Cons
- "Cloud IT Management is the technology of the future, which is most valuable because users can manage and troubleshoot from anywhere, it's easy to set up, configure, and manage, it provides superior security, interconnected management unlocks new possibilities, and it offers lower total cost of ownership."
- "It can be improved in many areas, because it has many proprietary models for many different areas."
What is most valuable?
Cloud IT Management is the technology of the future, which is most valuable because:
How has it helped my organization?
- Easy and simple to deploy for new branch
- Easy and simple to troubleshoot from anywhere
- We are better secured
- Good warranty
What needs improvement?
It can be improved in many areas, because it has many proprietary models for many different areas.
For how long have I used the solution?
I have been using this solution since 2009.
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Cisco Meraki MX
November 2026
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What do I think about the stability of the solution?
Yes, I have encountered some issues in the past.
How are customer service and support?
I usually contact technical support for advice. The technical support team is very good. We can send them an email or call them directly.
Which solution did I use previously and why did I switch?
Some older solutions which we had before, we converted to this solution and used old technology that was difficult to control.
How was the initial setup?
The initial setup was simple.
Which other solutions did I evaluate?
Before choosing Meraki MX Firewalls, I had some other options: Fortinet FortiGate and Cisco ASA.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Systems Administrator at a non-tech company with 51-200 employees
Features we most use are the SD-WAN and auto failover for dual ISP connections. Seem to work in harsh environments very well.
Pros and Cons
- "Meraki products are very solid and seem to work in harsh environments very well."
- "I do wish you could control some ports locally from a console, but this is not the case."
What is most valuable?
The features we see and use the most are the SD-WAN, auto failover for dual ISP connections, auto failover for our VPN connections and the bandwidth monitoring are the main features. Alerting and monitoring are the next feature we see as being very beneficial.
How has it helped my organization?
As the only network admin in the company, I have to monitor nine remote sites (production and shipping facilities) and 12 remote VPN connections from various smaller facilities. Each location is a processing facility, which, when in season, runs 24 x 7 for the duration they are in production. During this time frame, not having a tech support person on site to fix problems is a huge cost savings for us. I see problems usually before they are large enough to need someone on site and with the cloud services I can remotely control ports, firewall connections and equipment online. Meraki products are very solid and seem to work in harsh environments very well.
What needs improvement?
I do wish you could control some ports locally from a console, but this is not the case. The only thing you can control locally is the uplink ports.
For how long have I used the solution?
We have been using Meraki network switches and firewalls for 3.5 years and they work very well.
What do I think about the stability of the solution?
We haven’t had any stability problems. These MX-64, MX-84 and MX-100 devices are very durable and seem to work well in harsh environments. Our environment is fresh vegetable processing and shipping warehouses with coolers.
What do I think about the scalability of the solution?
We have not encountered any problems with scalability. We started with 1 Mx-64, migrated to MX-84, then straight up to 2x MX-100 in a high availability configuration. We started out with 100 devices and now we are 430 devices with dual Fiber WAN connections and it runs very smoothly. We currently just integrated a MS-425-32 port 10GB network switch and it works very well.
How are customer service and technical support?
We have had no technical support problems that could not be resolved, between our Meraki rep and their tech support services. Being available 24 hours it's very nice to have that kind of service and support.
Which solution did I use previously and why did I switch?
We used to be an HPE shop. I pulled out all that equipment, and installed Meraki switches and firewalls. It’s been so nice. I have visibility into the network, as well as remote links.
How was the initial setup?
Like any new equipment or networking gear, it did take a bit of time to learn the ins and outs and limitations of the Meraki gear. It’s not the Cisco CLI console that I was used to, so it was different to learn.
What's my experience with pricing, setup cost, and licensing?
Well, you get what you pay for. If you want good products that work well and are easy to configure, as well as remote control, you have to weigh the pricing options. Is it worth the extra few bucks? I think so. Meraki comes with a limited lifetime warranty and they will replace the failed unit overnight if one fails.
Which other solutions did I evaluate?
We tried several other firewalls, such as SonicWall NSA, Cisco ASA, pfSense, Juniper, and Untangled. We found the Meraki firewalls to be the best fit.
What other advice do I have?
Make sure you have your network planned out, mapped out and you can see exactly where you need the devices installed. Get a Meraki rep to assist you in the device selection and implementation. Also, try before you buy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Meraki MX
November 2026
Learn what your peers think about Cisco Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,028 professionals have used our research since 2012.
Managing Partner, Sr. Solutions Architect, Speaker, Courseware Developer, Technical Trainer at a tech services company
It's self managed and saves a bunch of time and effort.
Pros and Cons
- "Setup and configuration could not be quicker."
- "There are a few things that are odd that I can do with other firewall products that I can't do with a Meraki."
What is most valuable?
AutoVPN features allow you extremely simple mesh or site to site IPSEC VPN tunnels with no configuration. It's self managed and saves a bunch of time and effort.
Setup and configuration is cloud controller based so you just setup anything you need and don't actually have to configure the device other than to ship it to where it's going, and it configures itself with the settings you used without needing to hit the local LAN interface.
How has it helped my organization?
Setup and configuration could not be quicker. Their support is also unlimited, you call, you get a person who knows what they're doing and they always solve the problem.
What needs improvement?
There are a few things that are odd that I can do with other firewall products that I can't do with a Meraki. Such as - wanting to setup two firewalls in front of the same protected subnet. Since they 'act' like one when they are added, it won't let you setup the firwall in the traditional way where it's on the same LAN and has a proper public IP. When you attempt to save, because of their oversimplification of firewalls, it complains that you already have a firewall in front of that subnet. The only choice the leave you is to match the exact firewall and use their built in high availability. I don't want to do that in this case because I was intentionally terminating certain VPN tunnels on one, and other tunnels on the other. I could do this with an ASA, CheckPoint, SonicWALL, or Fortinet, but not here.
For how long have I used the solution?
About 2 or 3 years and across 80 plus sites.
How is customer service and technical support?
Tech support is California based today. Good in most cases, but they have no power in true design change requests. Some things they don't have in the interface are only viewable by Meraki.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at a tech services company with 51-200 employees
These firewalls are easy to configure and they provide site-to-site VPN's.
Pros and Cons
- "Both Meraki and Aerohive are good products, and I prefer Meraki."
- "Meraki are more intuitive than Aerohive."
- "We have had issue with the load balancing."
What is most valuable?
- Easy to configure
- Provides site-to-site VPN's
- VLAN's
- DHCP
- multiple WANs
How has it helped my organization?
We are using it as a content filtering and load balancing application.
What needs improvement?
They should improve load balancing.
What was my experience with deployment of the solution?
We had no issues with the deployment.
What do I think about the stability of the solution?
We have had issue with the load balancing.
What do I think about the scalability of the solution?
We have had no issues scaling.
How are customer service and technical support?
Meraki support is really good.
Which solution did I use previously and why did I switch?
We also use Meraki MR and Aerohive devices.
How was the initial setup?
Meraki setup is really easy.
What other advice do I have?
Both Meraki and Aerohive are good products, and I prefer Meraki. I work with Meraki products in production. Meraki are more intuitive than Aerohive.
Disclosure: My company has a business relationship with this vendor other than being a customer. I'm a Meraki partner.
Systems Engineer at a financial services firm with 1,001-5,000 employees
I can have the firewall up and running and configured in one hour, but to scale, you need to buy the next model as there is no upgrade path.
Pros and Cons
- "I will never go back to any other solution."
What is most valuable?
- Easy deployment
- Easy configuration
- Great reports
I can have the firewall up and running and configured in one hour.
How has it helped my organization?
- Automatic site to site VPN
- Content caching
- Automatic ISP failover
- Easy to troubleshoot
- Everything done true dashboard.
What needs improvement?
I do not seeing any areas that need improvement.
For how long have I used the solution?
I've used it for two years.
What was my experience with deployment of the solution?
Not at all.
What do I think about the stability of the solution?
Not at all just make sure you using a proper model for your environment, as you don't want to overload the firewall.
What do I think about the scalability of the solution?
If you are overloading the firewall, you need to buy the next model as there is no upgrade path.
How are customer service and technical support?
Customer Service:
It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.
Technical Support:10/10.
Which solution did I use previously and why did I switch?
I used Checkpoint, Cisco ASA, Palo Altos, Juniper. To configure the devices you need days, to spin up Meraki Firewall you need minutes.
How was the initial setup?
It's very simple.
What about the implementation team?
We did it in house, across five offices and the data center.
What was our ROI?
It saves time on spinning up new offices, and on managing the firewall.
Which other solutions did I evaluate?
Juniper switches.
What other advice do I have?
I will never go back to any other solution. Right now our corporate network, across the five offices and the data center, is 100% Meraki, Meraki Firewalls, Meraki Switches, and Meraki APs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Consultant at a tech vendor with 10,001+ employees
User-friendly sd-wan deployments have improved branch connectivity and reduced setup time
What is our primary use case?
My main use case for Cisco Meraki MX is installing it for enterprise customers. When I install Cisco Meraki MX for enterprise customers, they are typically using it to upgrade their network to an SD-WAN solution.
A typical SD-WAN upgrade for those customers covers branch connectivity, security, and application traffic routing. I have worked on all the Meraki products, including Cisco Meraki MX, wireless products, and access points.
How has it helped my organization?
Cisco Meraki MX has impacted my organization positively because it is very user-friendly compared to other products like VeloCloud and other Cisco SD-WAN solutions I have worked with. Meraki is far more user-friendly.
I can share specific outcomes from that ease of use, such as faster deployments, less troubleshooting time, and fewer support hours. Roughly, I would say it saves half of the cost compared to legacy products. In terms of troubleshooting, it is very user-friendly. I feel more comfortable with the ability to prepare the whole config and have it pushed through the system. I can clone the network, which is another positive in Cisco Meraki MX.
Managing Cisco Meraki MX through the Meraki dashboard has changed my team's day-to-day operations because it is more user-friendly, and during installations, it is helpful for the technicians as well. When they go to the customer site, it helps us install it easily, saving time for both my technicians and the people working in the backend to support technicians.
Cisco Meraki MX's automated capabilities reduce my team's workload and improve network performance because the installation time is reduced with Cisco Meraki MX as a product due to the plug-and-play feature.
What is most valuable?
The best features that Cisco Meraki MX offers are its user-friendliness and the ease of installation. I have taken support from the Cisco Meraki help desk, which is very prompt. They get into the call and fix it, which is really helpful when I am working with customers. With their help, I have successfully installed it many times.
The second thing I like most about Meraki is the user interface and the portal, which is very user-friendly and everything is visible. I love the way the visibility and the product portal look. It is definitely helpful.
Regarding Cisco Meraki MX's AI capabilities, I think its governance and security are good. Its accuracy and reliability of output are reliable.
Cisco Meraki MX helps me protect my network and maintain reliable connectivity across my locations by controlling the traffic the way I want to. When I am giving access to the customer network, I determine what I want to give them and how I need to secure their network. That way, it is very helpful.
The Meraki dashboard helps me monitor network performance and troubleshoot security or connectivity issues by providing easy visibility. I can see the graphs.
What needs improvement?
Cisco Meraki MX can be improved in that sometimes the software download or the license creates a problem. It does not go through, and I need to get help from the help desk. They get into the device and check it. That is the major issue I have seen.
For how long have I used the solution?
I have been using Cisco Meraki MX for three years.
What do I think about the stability of the solution?
Cisco Meraki MX is stable.
What do I think about the scalability of the solution?
Cisco Meraki MX's scalability is definitely good.
How are customer service and support?
Needing support is part of my experience. Sometimes the license and the software download did not happen, where I needed to reach out to the help desk. They helped me by getting on the call.
The customer support from Cisco Meraki MX is very good. I would rate the customer support on a scale of one to ten as a nine.
Which solution did I use previously and why did I switch?
I used to go for Cisco routers before. Cisco Meraki MX is far more user-friendly, which is why I switched.
How was the initial setup?
Cisco Meraki MX setup is easy and user-friendly because it is a plug-and-play device. I just need to connect it and give it a power boot. It starts working after installing the config.
What was our ROI?
I would put time saved rather than money when sharing relevant metrics. Roughly, Cisco Meraki MX saves about twenty to thirty percent of my time per installation.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is good. It is helpful and user-friendly as well.
Which other solutions did I evaluate?
I did evaluate other options before choosing Cisco Meraki MX. I did check VeloCloud as well as Palo Alto, but due to the user-friendliness, customers usually prefer Meraki.
What other advice do I have?
On a scale of one to ten, I would rate Cisco Meraki MX an eight overall.
The advice I would give to others looking into using Cisco Meraki MX is to go for it. It is user-friendly.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Nov 9, 2026
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Not at this time only 2 ISP OR WAN CONNECTIONS