Check Point Infinity is powerful, but there are a few areas that could improve. The learning curve for new users can be steep, especially when managing multiple modules like CloudGuard, Quantum, and Harmony together. Some alerts can be overwhelming, making it harder to prioritize without fine-tuning. While automation helps, occasional manual adjustments are still needed. Overall, it is strong, but simplifying onboarding and alert management would make it even better.

Integration with third-party tools could be smoother. The reporting dashboard could be more customizable for quick insights. Performance on very large networks can sometimes slow during updates. Overall, while the platform is strong, improving user experience, alert management, and integration would make it even more efficient for daily operations.

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I think Check Point Infinity needs to improve the documentation for deploying it the first time, making it more intuitive and providing better facilities for searching different investigations or deployments about this product.

Another improvement that would make our experience smoother with Check Point Infinity is simplifying the initial setup and configuration process; while powerful, it can feel overwhelming for smaller teams without dedicated security engineers, so more guides, wizards, or automatic best practice templates would be helpful.

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One area where Check Point Infinity could improve is in the reporting and analytics customization.

I would definitely expand the reporting and analytics side, as while Check Point Infinity does a solid job of aggregating logs and presenting threat data, the customization options for dashboards and reports could be more flexible.

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Check Point Infinity should have its own cloud rather than just relying on AWS and Azure. The reason for this is that it only depends on AWS and Azure. If something were to happen to AWS and Azure, our system would also be affected, our mail flow would be affected, and everything would be affected. It should only be dependent on Check Point for this.

One point that led to the nine rating was an incident about two months ago where our inbound and outbound mail were going to quarantine and we could not do anything. We did not get any response from the Check Point team indicating that there was a problem with the HEC, when there actually was one. There needs to be an improvement for this.

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I think Check Point Infinity could be improved in terms of documentation. I need more images and pictures, and the steps should be more intuitive.

Another improvement I would like to see in Check Point Infinity is a more streamlined onboarding process for new administrators since the initial setup can feel complex. Better documentation and guided tutorials would make adoption faster and easier.

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While Check Point Infinity is powerful, there are a few areas where it could be improved. The initial setup and configuration can be complex, especially when reviewing different documentation and explaining to different coworkers what to do during the implementation.

The improvements needed for Check Point Infinity include that the documentation is not intuitive, and we needed more pictures or steps to make it more intuitive for all people when deploying it for the first time.

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I would improve Check Point Infinity by embedding some sort of analytics that indicates which attacks are coming from specific IP addresses very often so that we can block those IP addresses.

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One area where Check Point Infinity could be improved is its user interface. It brings together a lot of powerful features, but sometimes the console feels overwhelming and requires extra time to navigate.

The documentation of Check Point Infinity is not always intuitive.

Integration with third-party tools is an area that could make Check Point Infinity even stronger.

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I don't know how Check Point Infinity can be improved. I am familiar with this product, but I don't really know.

Regarding the support, it is a little difficult with the documentation on the internet. The page, papers, and other documentation are more textual, and I don't have any steps with graphics or pictures.

I give it an eight because it is a better portal, but I need to create new documentation about Check Point. It's my opinion.

A small improvement is needed for Check Point Infinity that I haven't mentioned yet.

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One area where Check Point Infinity could be improved is the user experience across its different modules. While the unified architecture is powerful, switching between dashboards or managing granular settings can sometimes feel less intuitive, especially for newer team members.

The onboarding experience for new users could be improved. While the platform is powerful, the interface can feel overwhelming at first, especially when navigating between modules such as cloud security, endpoint protection, and threat intelligence. A more guided setup process or contextual help within the dashboard would make it easier for new team members to get up to speed.

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Check Point Infinity could be improved with more intuitive documentation.

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The addition of languages for the support could improve Check Point Infinity. Support is currently only available in English. I suggest adding additional language support.

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One area for improvement in Check Point Infinity is the user interface, as it can feel complex for new users. Streamlining navigation and making threat reports more intuitive would be beneficial.

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Something that should be better in Check Point Infinity is the customization, though I don't have any specific suggestions at this time.

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I don't think they should change anything to improve Check Point Infinity.

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If Check Point continues reforms of AI and takes more information from different origins, not only from its database but also from other brands, it can complete this information and make it stronger.

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I would recommend having more comprehensive documentation, including a guide for installation and configuration of Check Point Infinity. This would help users to easily understand and deploy the solution.

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Sometimes when Check Point Infinity cloud is stuck and the policy takes a long time to push, this is not a good feature.

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Some aspects of the reporting in Check Point may take time to learn and become comfortable with. Training is necessary for certain areas, as some features might not be as intuitive. It's important to understand the workflow and how various components function.

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We have had some performance issues. Because of this, we had to redirect traffic to be analyzed by other appliances. I'm not sure if higher-end appliances would still have this problem. 

We also experienced issues with deploying new configuration versions to all branch appliances, but we won't be using this setup anymore. We don't know exactly how the virtual appliances will work to protect the cloud. It's a new thing for us.

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Technical support is pretty delayed. It's very slow, and they have not yet received their IT. Compared to other OEMs, Check Point's response is a bit slow but could have been improved. There are two areas to improve: The latency of the sandboxing and the technical support efficacy.

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The updates could be less frequent. 

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I've observed some challenges in terms of usability and performance, particularly since the shift to a service-oriented model like Infinity. It seems that the performance varies, likely influenced by the client's size and the provisioning of resources.

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We'd like to see support for fiber connections. With the growth of the network, we would expect that more and more traffic is going through this device and soon enough, the bottleneck will be the type of connection being used to transfer data to the router and further to the ISP. A throughput of 1GBPS will hinder performance on the network.

Configuring fault tolerance for specific features, for example, power sources would ensure that the chances of the system shutting down due to a power surge are highly limited. This can further increase the SLA to 99.99%

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The tool's technical support lags. 

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Endpoints are an area of concern when it comes to Check Point Infinity. There are some issues around the marketing of the endpoint solution, because of which it is not as prominent as other players in the market. The endpoint solutions offered by Check Point are not prominent enough in the market due to Check Point's poor marketing efforts. If the marketing for the endpoint solutions offered by Check Point is done properly, then Check Point can get a more thorough positioning in the marketplace.

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There is an issue with high agent size, which impacts performance. The EDR part should provide more features.

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Check Point Infinity is not compatible with Windows 8.

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One of the main improvements that can be made is the latency in the portal. It is one of the most common errors of the Check Point tools, another of the improvements is that the unlimited licenses are based on the number of users. This confuses larger organizations, where not all users need all services. 

Finally, they must improve the technical support they provide to users since we have opened several cases and they take time to attend to them or contact us, and in certain cases, they do not provide a quick solution. They take a long time to solve the error problem in question, which is worrying since, due to this inefficiency, they could attack the organization since there may be a gap in the infrastructure of the organization.

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We need improvement around the Smart-1 cloud solution. It is included in the Infinity service, and it needs to be able to be restarted only from the background, with the brand's specialists - not done in an autonomous way. Developing this aspect and making it available to everyone consuming the services through the platform would help us manage many of the incidents due to cosmetic errors that can happen on the platform. 

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In the future, I would like to see new developments that allow us to centralize the cloud. Infinity Cloud is one of the most powerful clouds in security where a number of sites or technological capabilities have been established to protect our networks, our equipment, and our infrastructure, however, in the future what we could have is a comprehensive and novel way for new or additional features to protect services such as blockchain or web services3.

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The management console has given us some trouble, and the documentation is a little bit rigid in its solution paths. We could use more audiovisual material with more examples of setups and configurations to minimize the need to discover the information we need in the extensive documents we have available. 

The support team is great. However, we don't want to be constantly on the phone with a technician for Q&A or even to open tickets to design our protocols the way the company requests them.

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The licensing model for Check Point Infinity is not clear. As infinity licenses are based on the number of users, it confuses larger organizations, where not every user needs every service. 

For example:

For an organization size of more than 100,000 users, where only a few users need to have access to SandBlast Mobile for protecting their BYOD devices against threats, and there are a few users that need Capsule to access corporate data, and in addition, if the organization needs to protect all of the user's email accounts using Check Point Email Security, then it creates issues in terms of the license count. It is confusing when it comes to figuring out how to fulfill the requirements.

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Check Point Infinity's web application is sometimes a little slow. It really is only a little slow, however, it is perceived that it is not normal to be that way. The performance of the site could be improved depending on the capabilities it has at the moment.

There should be more documentation on these new technologies and administrative portals, in addition to including more tools from the manufacturer to finally have them all centralized to facilitate the client's administration from the same place without having any connectivity problems.

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The solution is expensive.

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In general, Check Point can improve its documentation. Sometimes they are very old. They could include more examples to guide customers in their implementations.

I have noticed that new technologies are more difficult to find guides. Without them, the objective to implement them correctly is not always achieved.

On the other hand, I think it is good to improve the support service since it is somewhat slow for cloud issues, they are resolved, but after several weeks, I think the solution SLA should be improved.

The portal is provisioned in AWS. They should improve the cloud to make it faster.

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Check Point Infinity price could improve.

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They need to update the guides. The product has improved a lot. However, its support guides are still the same as they were seven years ago. I say this from experience. For example, for configuration, it is necessary in some cases to consult these same guides and you see yourself looking at references the old information is still there. 

The support for Latin America is one of those that is also a bit neglected. We are without direct technicians speaking in Spanish. In some cases and their support is fast, however, this cultural shock makes interaction difficult, and when it comes to the escalation of the problems, mainly when the cases are urgent or escalated, the most experienced technicians only speak English.

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Even though we have had several support cases opened for the components of the Check Point Infinity architecture, as an administrator, I'm satisfied with the solution and the abilities it provides. I can't describe any disadvantages at the moment, except for the overall price of purchasing and maintaining the entire set of components.

I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain. Maintenance requires that the licenses and the support services be prolonged regularly.

Alternatively, they should create some additional bundles of the software blades with significant discounts in addition to the current Next Generation Threat Prevention & SandBlast (NGTX) and Next Generation Threat Prevention (NGTP) offers.

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There are a few cases that arise from the customer support staff regarding the setup and operations. 

The cost of maintaining and purchasing the security components is high. 

Familiarization with the security features and operations took time, however, we are now set to enjoy all the benefits. 

So far, we are satisfied with most functionalities. We have achieved the set goals and updated our systems to comply with international security policies. It has integrated effectively with modern tools across the organization.

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We recently upgraded to the latest release of the new version, IP40. Since it is new, whatever features that were not there in the IP30 version, have been added to IP40. Right now, we are gradually going through it, so I cannot say what might be lacking just yet. 

Technical support is something that needs improvement.

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