BMC Control-M Managed File Transfer Reviews

The primary use case of this solution is for when you want certain cases to be executed, like file transfers when it is business to business. The solution is mostly used in the banking and finance domain. We are premium partners with BMC. 

This is a flagship product. The solution offers every feature that a customer could want, whether it's the architecture or the use case. It supports all file transfers. 

The solution used to have a graphical user interface for reporting. That is lacking now and it's unfortunate because customers liked it and it's no longer available. In order to compete with IT service desk management, they need to make the product more lightweight, more of a SaaS-based offering. If that were implemented they'd get back to the top. Currently, authentication and authorization portals are provided only in the case of external uploads but that should change.

I've been using this solution for 13 years. 

The solution is stable and provides good performance. 

This solution is easily scalable.

The initial setup is simple and takes about a day. We provide all the implementation and  maintenance services. The solution is generally for medium to enterprise size companies. 

Licensing costs can be negotiated depending on what the count is or how big the implementation is. I've seen even small banks using the solution and I believe licensing costs are reasonable. 

I think it's important to have knowledge about the infrastructure required, and the right data needs to be provided to the implementation partner. Once that's done, the solution is quite flexible to accommodate all requirements.

I rate the solution nine out of 10. 

BMC Control-M Managed File Transfer has a scheduler and what they do is capture the steps based on the script, and then they put it into the Control-M job, or task. Any system that has the script behind it the solution can do it.

The GUI needs to be improved, they cannot provide a good GUI. That's the first improvement they should do.

I used BMC Control-M Managed File Transfer within the past 12 months.

BMC Control-M Managed File Transfer is highly stable. It is enterprise-grade software. Doing a job of 10,000 to 20,000 the solution is very stable.

The solution has very few bugs.

I have contacted the support from BMC Control-M Managed File Transfer. We have contacted them a lot, but only for technical aspects of the solution.

Their level two support is not very good. My team was able to solve a problem before they were able to. Level one support is us, the local support, in my country. Level two is usually from, India or another location because their R&D is in India. Level three, I don't know where the level three team is located, but the level three agents are the best. Level two support is not the best.

The license model is based on the number of tasks or jobs required. The price overall is expensive. In my country, we don't have any choice but to use them because no one can match their capability.

I rate BMC Control-M Managed File Transfer a nine out of ten.

The primary use case of this solution is workload automation in a batch environment, in clients' environments. This tool extends support to a number of applications and can be integrated with plugins like PeopleSoft and Informatica. It's a centralized monitoring system, so from the controlling client, you can monitor the entire batch environment of your client. It can also be used for disaster recovery. 

This solution is deployed both on-prem and on the cloud. We are using the latest version. 

This solution has a vast amount of features and with every new release, there are lots of new features introduced. The application has high availability—we have multiple customers and it's highly available. On an application level, if something goes down with the primary, then the application goes over to the secondary, so it's very, very easy to do disaster recovery. 

From an application integration point of view, it has a lot of APIs, rich APIs. Every month, they are releasing new APIs and new updates, like Java, but more than that. Now they are introducing a couple more APIs, which you can use to integrate your controlling environment with any applications you want. 

The only improvement I would suggest is the license pricing should be a little reduced. Apart from that, I don't see anything else as a major concern with the tool right now. 

I have been using this solution for more than 11 years now. 

This is a stable product. 

This solution is scalable. We have more than 200 clients using Control-M.

I've been working in the production environment for more than 11 years, but we created a high priority ticket for BMC when we first introduced it. They went all the way to resolve it and help us find a solution. Not only that, but they also helped us identify and analyze the root cause. In terms of customer support, BMC is at the top, in my rating. 

I have raised seven tickets and, within 15 minutes, we would get a call from their technical support. They never leave us in the middle of an issue, they go all the way to help us resolve it. Their support is the best. 

The installation is pretty straightforward. Anybody who has just two or three years of experience in this tool can do the installation. Their documentation is really nice. If you have a little experience in these tools and installation, then you can easily install Control-M. The installation took 10-15 minutes, maximum, and you can do it yourself. 

I implemented this solution myself. 

The licensing is a bit more expensive than other tools, so if a client is focused on the cost, that would be something to consider. The licensing should be cheaper. 

I don't have experience in AutoSys, but my team also operates in AutoSys. 

I rate BMC Control-M a nine out of ten, because of the stability and the customer support. The only reason I wouldn't rate it a ten out of ten is because their licensing is a bit expensive. Otherwise, BMC Control-M is the best tool I have ever worked on. 

I would absolutely recommend this solution to new clients. Lots of new clients are converting to this Control-M tool because of the stability and the support model. So I wouldn't only recommend it externally, but, internally, we also recommend it to our clients. If they can compromise on cost a little, then this is the best tool to go with. 

The MFT product is for transferring files with external partners, and on-premises as well. We use it in both of these use cases. We're doing file transfer internally on our on-premises network, between sites or servers. Then, we also do that via a secure connection with an external partner or on a separate network. It is basically the same as file transfer over an FTP.

The most valuable feature is the integration with the workload automation solution.

It has a nice dashboard for loading up the file transfers, so it's easy to follow the success or failure rates of the operations. You get notified when transfers fail, which is an important feature.

At this time, you can receive file transfers but it is not possible to send them. Ideally, we also want to be able to send files using this solution.

Scalability is something that needs to be improved.

We have been using BMC Managed File Transfer for about one year. It is a relatively new product. We have been using the larger Control-M workload Automation for close to 15 years.

This is a stable solution.

This solution is not very scalable. It can handle a lot of traffic very easily and I think that small to medium-sized businesses will have no problem with it. However, if you want to set it up in a highly available environment and you need multiple sites then these kinds of options are not yet supported.

In our company, there is only a team of a few people using this product. They are engineers and are responsible for the file transfer functionality.

I have been in contact with BMC technical support, although it was for the workload automation tool and not specifically for the MFT product.

Technical support is responsive and I would rate our overall experience with them as moderate.

Prior to using this solution, we were using Axway B2Bi. We are still currently using it, alongside with the BMC MFT product.

The initial setup is straightforward. It took perhaps a week to deploy.

We did the deployment ourselves.

This product is not feature-rich but it is a solid file-transfer solution. I would say that the features they have now are very good, although the product is not complete because you cannot send files.

I would recommend it but at the same time, I think that everybody needs to test it and see if it meets their needs. The supported features are very good but obviously, if there is a protocol or something else that you need that isn't supported then it will not be suitable.

I would rate this solution a seven out of ten.

I am a partner and an implementer for Control-M. Once purchased by my clients, I implement this solution and provide daily support for this scheduling tool.

This solution could be improved by making it possible to better control GUI when interfacing with other systems. 

Secondly, this solution is very expensive compared to others in the market. Previously it was the only solution in our country to offer this kind of functionality. However, technology has caught up and many competitors offer the same at a lower price.  

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This is a stable solution with very few bugs, whether being used for 1 or 20,000 jobs. 

Their L2-support Is not that good and often our team have managed to solve problems which their team could not. However, if there's a problem that needs to be escalated to Level 3, for example, then their engineering support is very good.

I would rate this solution a nine out of ten.