Bitdefender GravityZone Enterprise Security Reviews

The solution is used to secure our environment against anti-malware and monitor the health of our Endpoint.

The most valuable feature is the IDS.

The solution is sluggish on low-RAM devices and has room for improvement.

I have been using the solution for six months.

I give the stability an eight out of ten. Machines with low memory and CPU may experience slow performance.

I give the scalability an eight out of ten.

The technical support is satisfactory.

Positive

The initial setup is straightforward. The installation process for the client took 30 minutes, while the server installation was completed by the reseller, which required three hours to deploy the group policy.

The implementation was completed with the help of the reseller.

The price is fair.

We evaluated Kaspersky Endpoint Security for Business but Bitdefender GravityZone Enterprise Security has more features.

I give the solution an eight out of ten.

We have 50 people using the solution in our organization.

One admin person is enough for the maintenance.

Bitdefender GravityZone Enterprise Security is effective for enterprise security and I recommend the solution.

I am using Bitdefender GravityZone Enterprise Security for remote administration for deploying and updating your antivirus protection.

The most valuable features of Bitdefender GravityZone Enterprise Security are remote administration and deployment, comprehensive firewall protection, malware protection, and antivirus.

Bitdefender GravityZone Enterprise Security could improve the RDP, I have problems sometimes.

I have been using Bitdefender GravityZone Enterprise Security for approximately eight years.

The stability of the solution is excellent.

The solution is scalable. We're a small business with less than 15 employees.

I have called technical support once.

I rate the support from Bitdefender GravityZone Enterprise Security a nine out of ten.

Positive

The deployment of the solution was easy.

I rate the initial setup of Bitdefender GravityZone Enterprise Security an eight out of ten.

We purchase the solution for three or five-year intervals. We paid approximately $150 for 10 to 15 users.

I rate Bitdefender GravityZone Enterprise Security a nine out of ten.

We primarily use the product as an antivirus. That's pretty much it right now.

The product is a good standard security tool.

It's bundled in with the tool we use from Enable. Due to the fact that the product is bundled, we find the pricing to be reasonable. 

The initial setup is straightforward. 

The product offers good stability.

The scalability potential is there if you need to expand.

There's nothing about it that really stands out.

The price has increased marginally recently and I would prefer if they didn't raise rates. 

I've been using the solution for seven or eight years. it's been a while at this point. 

The stability is excellent. There's no crashing or freezing and we don't deal with any bugs or glitches. It's a reliable product.

We have found the scalability to be fine. It shouldn't be a problem if you want to expand. 

We handle technical support for the clients. They don't go through Bitdefender, they come to us.

We use either this solution or SentinelOne. It just depends on the client.

We did use another solution previously, however, I can't recall the name. This product was recommended to us and we adopted it based on that recommendation. 

We find the initial setup to be straightforward and simple. It's not overly complex or difficult. 

The pricing is reasonable, however, users need to be aware that it is bundled Enable. 

We're using the latest version of the solution right now. I can't speak to the exact version number. 

We use multiple deployment models, including on-premises and cloud. 

We're a reseller.

I'd advise other users or organizations to implement it. It's a great product.

I'd rate the solution at a ten out of ten. There are no real issues with it and it works well. 

We are a Managed Service Provider (MSP) and we deploy this solution on nodes.

The ability to remove the solution is a valuable feature.

The lack of detecting security threats and high memory usage need to be improved.

We had a customer that had Bitdefender active, running well, and they fell victim to a ransomware attack. Bitdefender was indicating everything was clear of threats. We had to discontinue usage of the solution, canceling approximately 2,000 nodes.

I have been using this solution for approximately two years.

The solution's stability is inadequate. It is heavier on the resources than we had anticipated.

It is easy to scale this solution.

The technical support is average. They were not any better or worse than any other endpoint protection support service. They have the script that they say and do, and that is about it.

The installation is easy and it takes approximately a few hours. We are deploying it from a Remote Monitoring and Management (RMM) tool. All you need to do is click on the file and the installation is complete.

It takes a minimal number of employees to do the implementation and maintenance of the solution.

There are many licensing options available, we have been on monthly agreements and other volume contract agreements.

My advice to others is not to implement this solution. There are better solutions in the market.

I would give this solution a low rating because it did not do what the end customer believed that it could or should do. It let them down and allowed them to be victims of a ransomware attack that is a business-critical scenario.

I rate Bitdefender GravityZone Enterprise Security a four out of ten.

Endpoint protection

Ease of deployment and centralized is a huge timesaver.  

Virus scan and the ability to remotely install are valuable features. Being able to manage everything in one place and set different policies and rules for different computer types are very useful features. 

It also has ransomware protection. It is very simple to use, and it is very effective.

Its pricing could be a little cheaper. My renewal fee has gone from $517.99 in 2018 for 3 years to $739.99 when it renews this year in July. I love the product, but a price increase of over 40% is a bit exorbitant.

It could also be simplified a little bit for firewall rules and blocking specific IP addresses. It would be nice to have an option to upload a CSV or XLSX file of IP addresses to be blacklisted or to be able to specify a range as attempted logins from botnets and people attempting to access network accounts is an increasing issue across the board.

I have been using this solution for about five years, since 2016.

It never crashed and caused any issues.

Easily scalable.

I have only had to contact customer service once regarding some questions regadrding my renewal date.

I have never had to contact technical support.  It really is that simply to deploy and manage.

We used AVG until starting with Bitdefender in 2016.  We switched because remote deployment was abysmal and GravityZone offered much better protection.

It is very straightforward. It takes about 10 minutes.

In-house

Its price has gone up since our last renewal. My renewal fee has gone from $517.99 in 2018 for 3 years to $739.99 when it renews this year in July. I love the product, but a price increase of over 40% is a bit exorbitant.

I evaluated Kaspersky, Avast, and numerous others.  GravityZone offered the best options and most user-friendly interface and isn't intrusive on the workstation user.

I would highly recommend this solution. It is very easy to use, and it provides top-notch service. I haven't had any issues with it. 

I would rate Bitdefender GravityZone Enterprise Security a nine out of ten.

It's the full gamut of everything I'm using for clients, and I'm in the process of switching all of them over to using Bitdefender GravityZone. It just has a lot more telemetry that allows me to monitor and manage my clients' security postures. 

Bitdefender GravityZone Enterprise Security has a lot of telemetry that allows me to really see what's going on with the device. It's at that level. It's a deep view into the device; I can actually tell what's going on in regard to logs and things of that nature. One of the things that I like the most about it is the ease of getting into the solution and utilizing it. With other solutions that I've used, such as Panda, this has been really difficult. Panda's portal was not intuitive at all. 

With Bitdefender, I like the fact that everyone starts off with a 30-day trial. Any client that I put into the system gets a 30-day trial. I can even use it as a prospecting tool. I can go in and install it onto a couple of devices in the network, and actually see what's going on, and go from there. Even if I wanted to, I could turn it off and say, "Well, we don't need it."

The room for improvement revolves around understanding how to use it. There's just a lot of best practices packed into it — MSP best practice. They've got all this training that's available, but it involves stuff that doesn't really encompass the solution as a whole. It should be more straightforward and say, "This is what you need to do. You need to start by doing this, and start by doing that, then go here and do it." Those instructions are available, but you have to know what you're looking for to even find them.

It's not as simple as, "This is how you begin; these are the best ways to do it." I think they do need to do a better job at showing you how to use it — you need to be taught how to investigate. If something gets blocked, you need to be able to go in and see what's being blocked. How do you go about doing that? How do you know what's being blocked, so that you can go in and whitelist it? They don't do a very good job of that.

I've only recently just started using Bitdefender GravityZone Enterprise Security. I've pulled away from Panda and I'm switching over to a Bitdefender.

I think it's fine stability-wise. The only thing I see missing is just a step-by-step guide for an MSP, but once you get it into the system, I think it's very intuitive. Once it's on there, if there's something going on, you'll see it. The dashboard will show you if there's something going on, but the problem is you can't really tell what you're looking at. There's a lot of stuff in the dashboard. The executive summary is a little better. It talks about things that you're looking for, but it could still be more clear. 

It's just this overall computer endpoint. I'm looking at it right now, it says "computer endpoint protection status." It's got all these things, but it's for everybody. If this is red, I wouldn't know whose client is red or who is in bad shape — do I need to go and check on them? I don't know what it is because it just shows an overall score. Not even a score, it just has this graph and the graph just shows an online. I guess it's referring to online computers because it says "computers endpoint protection status." Under "Antivirus", it just has this bar and it's green. Then, in the other one, it says "online." Part of it's green, the other part's red — it's confusing.

I've been using it for a little while now, so I'm used to it — I know where to go. But the dashboard, in a sense, it's useless. The executive summary is a little bit better, but once again, it doesn't give you an overview of all your clients. As soon as it comes up, it automatically defaults to your first client, and then you got to go down into each one of them to see it. I'd rather see a list of all of my clients, and maybe a risk score. The dashboard should be flexible; it should show a risk score, etc. Then I could easily see if a client is in good shape or not. 

They've got a compliance thing in here too, but I'd rather just see it, per client. Then I could see who's out of compliance. Why are they out of compliance? Let me go in here and see what's going on. It would give me more of a day-to-day thing to look at — to make sure all my clients are in compliance. I want to see green across the board, but I don't want to see green everywhere. I have no clue what's going on.

It's a behemoth. It can do a lot. The only thing I see that's wrong with it is just the ability to get a good grasp of what's going on in our system. What I mean is that Bitdefender has so much to offer in defense-in-depth/layered security approach, that it is easy to get lost in the platform.  You must first know what you need and how to find it.  I think it is best to create an SOP for investigations or forensics, instead of just jumping into the platform because it can be a bit frustrating when you are looking for something and you don't know where it is located. 

I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support is fine, especially if you get the right person. There was one guy that I spoke with who's tied to my account manager. He was very comprehensive. He was very, very helpful. I was able to really get some questions answered. 

I have a situation right now. There's a video game that I've been playing for years. But now that I've switched over to Bitdefender, it blocks it, but I don't know what it's blocking. The problem isn't that it blocks it. I don't know what it's blocking. I know what's blocking it. Anyway, tech support helped me with this, but still, I don't know exactly what it's blocking. To be honest, this makes me miss Panda.

If Panda blocked something, no matter what it was, it would show me what it blocked. If it blocked something, it would pop up and say it blocked this. With Bitdefender, it just blocks something and I don't have a clue as to what is blocked.

It's been a learning curve for me. Technical support showed me a few things that I can do, and I've gotten closer to it. It's just a matter of working with tech support to understand it, but I'm getting there. I can't say that's a negative thing against them.

I used to use Panda. 

Panda is much worse, but overall, I liked Panda. Once you get into it, it's fine, but logging into it can be extremely frustrating. 

Every time my client would call me for help, I just dreaded logging into it. I am not referring to two-factor authentication, I've got that with Bitdefender as well — I don't mind that at all. Just getting to the screen. If anything changed on that screen, I had to go and call support and say, "What's my link to get into it again?" It was a pain to even get ahold of their support. It's not very intuitive at all. 

With Bitdefender, there's a support button right in front of you. I can click on it and put in a ticket. With Panda, it's often a little hidden.

The initial setup is a bit complex.

There are 20 different things on the left-hand side that you can click on, and no guidance of where to go first. I saw some stuff on there and it said to add a new client, use "packages." So, you go to "packages", and one of the questions in packages is, what company? I really should have started with "companies", but it doesn't show you that.

It's not very intuitive. It doesn't tell you how to set it up, step by step. They need more of a step-by-step guide of what an MSP should on a daily basis.

Bitdefender GravityZone Enterprise Security is roughly a general security solution, but they offer other services, too. The general basic price is roughly $1.20 for a license with Bitdefender. With Panda, I think it's $1. Although, I think they just recently upped the price to almost $2.

With Bitdefender, I don't need to add on anything extra for what I'm doing. You have the option to add on the exchange server, and BitLocker, etc. For general security, it's just  $1.20.

My advice is to make sure you get your ducks in a row and understand the stages you need to go through to actually implement it into a client's office. Practice the steps you have to go through. It's not a straightforward, step-by-step process. You've got to go to "companies",  create a company, then go into "packages", and create a package. You also have to create a policy.

You can create generic policies or individual policies for each client. I recommend creating policies for individual clients, but you can also create a generic one and just duplicate it for each client and then adjust it. In short, got to "policy", create a generic policy, and then go to "packages" and create a package. In "packages", it's going to ask you about your customer, so you already have to have a company created.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

If you're an MSP, it may not be as intuitive for you. I am looking for something to give me as much telemetry as I can get. I think that Bitdefender does that. There's a lot of information in here.

The product offers an opportunity to monitor the things happening in our network. It also has a comprehensive dashboard. 

We had experienced a crash and had to reinstall it.

I have been working with the product for four years. 

The tool is stable. 

The product is scalable and my company has about 80 users for the solution. 

The product's support is good since they reply quickly. 

The product is not difficult to install and took one day to install. 

The product's pricing is okay and it is yearly. 

I would rate the product an eight out of ten. 

I use the product for the all-round protection of the IT environment. 

It takes lesser energy from the system than the rest. So, we tried it for five years, and it works quite well. So we have continued with it. And the pricing is competitive as well.

The solution's stability could be better. 

I am using the solution for the last four to five years. 

I would rate the tool's stability a nine out of ten.

The product is scalable. My company has nine users for the solution. 

The tool is easy to setup. It took only a few minutes to setup the solution. 

The product's deployment was done in-house. 

The tool is not expensive and pricing is competitive. 

I would rate the solution a nine out of ten.