Bitdefender GravityZone Enterprise Security Reviews

I have been using it as a host-based solution for my client workstations.

What I appreciate most about Bitdefender are its web content filtering, blocking malicious sites, and its ability to thwart brute force attacks on open ports. It adds a crucial layer to my security stack, complementing my email filtering systems and FortiGate firewall.

Potential areas for improvement could be more accessible and immediate support for critical situations, especially considering the regulatory challenges in healthcare. While I haven't extensively explored training materials, having more comprehensive resources could enhance user proficiency. Overall, Bitdefender has been reliable for my needs, but improvements in support responsiveness and user education could make it even stronger in handling evolving cyber threats.

I have been working with Bitdefender GravityZone Enterprise Security since 2017.

I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven out of ten. The only hiccup was the callback process, as I was skeptical of unfamiliar numbers. A suggestion for improvement would be to ensure their caller ID displays "Bitdefender Support" so users can confidently answer calls. This would enhance the overall support experience.

Neutral

Setting up Bitdefender GravityZone was relatively easy for me, but it has been a while since I did it. The deployment process was straightforward, and I didn't encounter major challenges as a computer guy.

My advice for new users is to work closely with support to configure exclusions properly. Occasionally, you may need to tweak settings for proprietary software. The setup is not difficult and can be learned within an hour, but investing time in learning will ensure effective usage. Overall, I would give Bitdefender a solid ten. Over the years, it has consistently provided effective security without requiring extensive custom configurations. It has successfully prevented potential hacks and blocked attacks, demonstrating its reliability and effectiveness in safeguarding client sites.

The tool has a firewall module to control traffic. It also has a feature to map incidents and provide information about attackers and the environment.

I think it would be helpful if I could get a live console directly on the machine. Additionally, if I could run scripts on the machines to respond to any incidents, that would be a great feature.

I have been working with the product for one year. 

I rate the tool's stability a nine out of ten. 

I rate the solution's scalability an eight out of ten. 

I chose Bitdefender GravityZone Enterprise Security because its documentation contains all the necessary information. It teaches you how to deploy and provides information about the procedure, helping you learn about the product. Before Bitdefender GravityZone Enterprise Security, I worked with Fidelis.

Bitdefender GravityZone Enterprise Security's deployment is easy and takes two to three hours to complete. 

I did the deployment myself. 

You don't have to pay extra after buying the product. 

I rate the overall solution a nine out of ten. 

After the pandemic, people are looking for more security. For example, they may be looking for a sandbox analyzer that should be integrated with a solution. This would provide them with more advanced visibility. HyperDetect is one of the features that Defender offers. This feature gives users better security.

Security for malware and threats is the most valuable feature. 

The security features as per customers' requirements should be improved. 

The stability of the solution is good. I rate the stability a nine out of ten. 

It is a scalable solution. There are currently 10 users in our organization. I rate the scalability a nine out of ten. 

The technical support team needs to be faster with their responses. 

Neutral

The initial setup is straightforward. The deployment of the on-premises console requires a couple of hours and the deployment on the cloud happens within two hours. I rate the initial setup an eight out of ten.

Bitdefender provided value for money. 

The solution is reasonable and is nominally priced in accordance with the features that are offered to the market. 

I highly recommend this solution. I rate the overall product a nine out of ten. 

We are using the recent, most current version. 

I use it for security purposes of the endpoints and primarily use it for its telemetry and the information it provides, which I utilize for the stock solution I offer. That information is very valuable to the software for detection and response layered security.

The telemetry is key but, when it comes to this, one must know what he is looking for. Telemetry is just information that comes from the solution, which means that there is much of it that comes up. It is not sufficient to simply do installation and rely on the telemetry. One must know what he is looking for. 

This is what most people are interested in. They simply want something to stop an attack, to prevent them from being hacked. But, as someone in the security world, I know this is not accurate. Any security solution can be circumvented. I don't teach and protect, but detect and respond. This is what I focus on. I can use the telemetry and see what is going on, the steps being taken by a bad actor. This information is valuable to a security person such as myself, since it allows me to see what is transpiring and to craft an appropriate response. It would not be sufficient for me to be informed, say... that it stopped a virus or ransomware. I am not looking for what was stopped but for what wasn't, so that I can make an informed decision. 

I really like the EDR solution, which is a risk management tool that was built into the Bitdefender GravityZone Enterprise Security. It helps one get a snapshot of what's going on with the devices in the network and even of the behavior of one's employees. 

I noticed that many IT companies do not work with the assessment side of the tool. They will do scans on their devices, but the solution looks at things on a different level. It is a bit more in-depth and won't just examine, say... which ports are open or being used. 

The risk management tool does not have reporting, which I feel to be a huge mistake. While I can go into it and run the scan for the all the information, I must enter each thing individually to see what I need. 

I can't print or email a report to somebody in a different environment or to any of my clients for the purpose of advising how they must proceed. All I can do is go into and look at it. It would be nice to able to take the report and determine what must be focused on most critically, as opposed to merely being given a tremendous amount of information. This should be addressed. 

The solution should also do a better job of informing a person of what happened. The son of one of my clients, who has the solution installed in his house, was blocked from playing a certain game. While the solution only informed the person that it was blocked, it did not state what it had blocked. 

With another client who was in the middle of playing a game in his office, the solution blocked this but provided no telemetry whatsoever. I had to search in an attempt to see what was being blocked. Turning the solution off, however, enabled the game to work perfectly. It was blocking it for some reason, but I had no clue why it was doing so. 

The solution should be providing reports of everything, not just specific incidents. The solution has many features, but does not inform one of what was actually done, leaving a person in the dark when it comes to things that are not apparent. For specific threats, one need simply login to know what is transpiring. 

When there was a need to involve support, I would be instructed to download a certain software for gathering information. But, this is not how things should be. Support should be providing the information it possesses of what transpired. 

I've been using Bitdefender GravityZone Enterprise Security for the past six months. 

I don't have any problems with the stability of the solution and really like it. It provides me with all the telemetry I seek. 

The solution is very scalable. 

I don't have any problems with the tech support. I am actually working with someone from their department right now and if I send him an email, I get a response. The only time I won't get a response is if he's not in. I think he's great!

As a matter of fact, he's the one that helped me get through all that. When I was at a loss, he showed me exactly what I must do, on which basis I was able to create my own step-by-step documentation. 

The initial setup was really easy, which is one of the reasons that I switched from Panda, whose whole system I found a pain to work with. 

The solution was sold from Panda to WatchGuard, which owns it. I don't like the partner interaction side of Panda. Their support is fine. While I didn't have a problem with the support personnele when I came across the right individual, I found it hard to extract information from them. 

They are not from here in America, something which I don't consider to be an issue. It's just that I don't feel I have adequate access to them. The partner custodian person is not really there. I don't hear back from people with whom I've interacted and, when sending an email, I am informed that the relevant person has already moved on but am given no information with whom I must be in contact. I am left to search for this information amongst my old emails on my own but, when I finally get ahold of somebody, I find him to not be readily available. 

I feel the portal to be a teeth-grinding pain to work with. 

The initial setup was really easy. The solution is really simple. There is a single log in. The person only need enter it and everything is right there. While I really like it and it makes it easy to create deployment, learning how to do so was difficult. I shouldn't say difficult, but not as straightforward as it could have been. This is not to say that Panda was straightoforward. But, I think that they could have a little better understanding of how to deploy, with a single button on the side that says "deployment."

Even if one is not ready to deploy, the solution should inform him of the steps that must be undertaken towards this end, as there is an initial need to go in and create a package. A person must actually first create a customer or client. A company is what this is called and this must be created first, at which point it must be done with a package, to be followed by an actual policy. But, this is only stated deep within the documentation. It is not simple and took me probably several weeks to go in and figure all this out. This is why I created my own step-by-step documentation. 

As such, things may be a bit complex for someone who has never undertaken this. It's not easy, not set in stone, although there is a pop-up that appears with the initial sign up. There should be a pop up which talks about these individual things, but the information of how to proceed is not provided on a step-by-step basis, which I find to be problematic. Packages, policies and a company are discussed, but the person should be informed that he must start by creating a company, from a which a policy, based on this, must then be created, followed by a package and instructed that this is the stage at which one can deploy. It only discusses these things, but not in a step-by-step manner. The information is only referenced vaguely. 

There should be a button for deployment which contains a step-by-step approach. This would familiarize people with it and provide them with a better understanding, as it is not simple. 

I did not make use of a consultant or integrator, but implemented on my own. 

We are not talking about high maintenance, as it concerns a typical EDR solution. As someone who deals with security, I am more in depth. An IT company or MSP will not look at things as I do. They are looking solely to stop attacks. 

As it does all of this, there is not much upkeep which must be done. It takes care of its own updates, so there is no need to repeatedly go in and do different things. An alert will be sent out if something occurs. An email will be sent out and the person so that the person can go in and do what needs to be done. If someone seeks simplicity, the solution is good at providing alerts. I don't see this feature as a catch-all, however. 

The licensing costs can vary. There are different layers of security that can be used with the solution and things can range from 0.70 cents per device to $3.00 to $4.00 each. Once a person starts getting into this price range, encryption and email security will become part of the equation. This is already at a different level of protection. Personally, I don't make use of the email or encryption features, since there are other ways of going about this. But, I do make use of all the security features, going all the way up to EDR, which roughly comes out to $2.00 to $2.50 per device. 

As a partner, when I purchase any NFR or license for my own office, I have to go to a totally different portal to obtain it, for which I must pay upfront for an entire year.

My clients must pay on a monthly basis, but they're a totally different portal, involving three different layers which must be accessed to get the client-based information. I dread going into their portal with Panda.

My advice to others looking into implementing the solution is that they do all the appropriate research and make a proper plan in advance of deployment. There are many things in the solution, which appear on the left-hand side and must be accessed by scrolling down, including going into the setup and deploying policies. It takes time to get everything together and it is not simply a matter of plugging in the solution. Once this is taken care of, a person can create templates, which are critical and can be copied and pasted. I created a baseline template for any client of mine, of which I can copy and create it for the policies of the next one and modify it to the needs of the individual client.

In brief, my advice is that one do his homework to make certain he is ready. It takes time to get everything together. 

I rate Bitdefender GravityZone Enterprise Security as an eight out of ten, since I feel they have some updates to do. They should really get more out of their risk analysis and risk management tool. It has a lot of information and is a great tool, but they should do a better job of showcasing and spotlighting it so that more people will use it. I feel it to be critical when it comes to security, of which there are five layers: assess, protect, detect, respond, and recover. While the solution does have a good assessment tool, it is poorly advertised. It's right there, as a button. What comes across in discussions with them is that this a great tool, which it is, but the lack of reports needs to be addressed. 

The features I found most valuable in Bitdefender GravityZone Enterprise Security include anti-malware, spyware detection, firewall, network detection, and user behavior analytics. The solution also gives you a heads-up about operating system misconfiguration.

Overall, Bitdefender GravityZone Enterprise Security is quite good. It always has new features which customers can use for free, so I can't say that something is missing in the solution, though one area for improvement is that the cloud version of Bitdefender GravityZone Enterprise Security still can't connect to a central SIEM. The on-premises version has that capability, but the cloud version doesn't.

I've been using Bitdefender GravityZone Enterprise Security for nearly three years.

Bitdefender GravityZone Enterprise Security has excellent stability.

The scalability of Bitdefender GravityZone Enterprise Security is quite good.

The technical support including documentation for Bitdefender GravityZone Enterprise Security is quite good.

In my current company, I used the Windows built-in solution before using Bitdefender GravityZone Enterprise Security. In my previous company, three years ago, I used Kaspersky. Before using Kaspersky, I also used Symantec.

The initial setup for Bitdefender GravityZone Enterprise Security was straightforward.

We implemented Bitdefender GravityZone Enterprise Security through our in-house team, and we didn't need to consult with the vendor or a third party.

In terms of the licensing costs associated with Bitdefender GravityZone Enterprise Security, the agreement was made nearly three years ago, but from what I recall, the figure was around €6,000 to €7,000 for three years, including support for two hundred endpoints.

My company is a customer/end-user of Bitdefender GravityZone Enterprise Security.

Bitdefender GravityZone Enterprise Security is deployed on the cloud, with local distribution through a relay.

Based on how the solution is set up within my company, there's an automatic update every hour, so you don't need to spend time monitoring and maintaining it plus Bitdefender GravityZone Enterprise Security also gives you notifications and good reporting.

My advice to others looking into implementing Bitdefender GravityZone Enterprise Security is that it's a cost-effective system and it's quite reliable.

My rating for Bitdefender GravityZone Enterprise Security is eight out of ten.

A good thing with Bitdefender GravityZone Enterprise Security is that the default policy cannot be tampered with or changed. You can clone the default policy, remember it and then deploy it. You will always have a backup copy of any policy the Bitdefender user defines.

In addition, a great part of Bitdefender is that if you mess up something in your custom-made policy, you can roll it back to the default policy. I haven't seen this approach in other solutions like Symantec or Fortinet.

The most valuable feature is the security of the DNS protection and the core security antivirus engine. Bitdefender GravityZone Enterprise Security is a pioneer in antivirus engines, and their engine is used in many appliances and firewalls at the gateway level.

The application is lightweight, and the agent is deployed through the cloud. Updating something in the cloud barely takes a couple of seconds, and the agents are quickly updated.

The patch management section is good but could be improved. There are issues with macOS or Linux, and the patch management should take care of apart from Windows, Apple and other operating systems.

It would be good if Bitdefender GravityZone Enterprise Security had a DLP solution integrated with antivirus for endpoint security. Endpoint security could make this solution an excellent competitor with Symantec.

We have been using this solution for four years. It is deployed on cloud but could also be hybrid.

It is pretty stable, but there are compatibility concerns as Bitdefender does not support Windows 7 anymore, You have to use Windows 10 or 11. Windows 7 needs to be updated with the latest available patches before you can install Bitdefender Agent. Therefore, we migrated many customers to Windows 10 and deployed Windows Bitdefender Agent.

It is a scalable solution. There is generally no maintenance because the setup is relatively easy, and the policies are defined. I don't recommend any changes or modifications because once we create and set the policy, it's almost stable. Although monitoring is necessary, there is no need to maintain the software for the console.

I rate the technical support an eight out of ten.

The setup was relatively easy. You start with your email ID, which makes creating a console easy. You can also create a console using your official corporate email ID within a few minutes. All the features and predefined signal rules are available, but you can change the rule if required.

In terms of pricing, I rate the price a ten out of ten. Bitdefender GravityZone Enterprise Security is good in terms of pricing and flexibility.

The leading competitor with Bitdefender GravityZone Enterprise Security is Trend Micro Apex One and Kaspersky, but they can't be compared with Symantec. Although Symantec is always our prime choice for security, Bitdefender is still good.

I rate this solution a seven out of ten.

We are using the solution for the protection of our end users. It is to complement the firewall we have in place.

The solution is deployed on-premise. We are using the latest version, which is 6.7.

BitDefender has improved our security by protecting our endpoints and servers from viruses and exchange server attacks with its inbuilt on access scan feature.

I've used McAfee, Kaspersky, and a couple of anti-viruses. I find Bitdefender to be very light. When we were using the other versions, users would complain that they would make the computers slow. But since we have deployed Bitdefender, we haven't had that. Also, I like the management bit of it because it's easy to use.

I like the Application Control feature, but it's a bit tricky. Managing it can be a bit cumbersome sometimes. I would like to see that improved in the next release. I think improving it would be simple, especially in implementing the applications.

BitDefender should be able to pull all applications installed in our environment and allow us select the applications that should be allowed and those that should not unlike how it is currently we have add the applications manually especially updated ones.

I have been using this solution for three years.

The solution is stable.

We have around 400 customers using Bitdefender. We also have the mailbox feature, so we are protecting around 485 mailboxes. We are using the solution for almost 330 endpoint users.

It is very scalable.

Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has been so smooth.

Positive

I have used McAfee and Kaspersky.

The solution is easy to set up compared to others. Setup is pretty straightforward.

Installation alone took around 45 minutes. We have three people for deployment and maintenance. There is my manager, my colleague, who is a system administrator, and me. I'm the one who normally manages it on a day-to-day basis.

We used a Bitdefender partner for deployment.

The license is yearly.

I would rate this solution 9 out of 10.

We use the solution for compliance in security. We might also use the solution if a company’s landscape requires it.

The product provides a single dashboard. We have the rules and analytics in the same dashboard.

The solution must be more user-friendly.

I have been using the solution for ten years.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability a five out of ten. The tool has its own definition for the kind of devices it supports. Our clients are medium and enterprise businesses.

I rate the ease of setup a seven out of ten. It included a lot of discussions. It is deployed mostly on the cloud.

I rate the solution’s pricing a six out of ten.

I recommend the solution to others. Overall, I rate the tool a six out of ten.