Azure OpenAI Reviews and Pricing

reviewer2000193

Country Director (Sri Lanka)/ Executive RPA Lead - Asia Region at a tech services company with 51-200 employees

Apr 30, 2024

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Integrates well with Azure ecosystem, but they could provide better connectivity with external tools

Pros and Cons

"The product is easy to integrate with our IT workflow."

"One area for improvement is providing more flexibility in configuration and connectivity with external tools."

What is our primary use case?

We utilize the product for various applications that handle unstructured or semi-structured data, such as question-and-answer systems, chatbots, and text-generation tasks.

What is most valuable?

The platform's most valuable features are its data generation capabilities and ability to retrieve information from large volumes of data. These features enable efficient processing and retrieval of relevant information.

What needs improvement?

While the product is closely linked with several other products offered by Microsoft Azure, especially when building generic AI solutions, some aspects could still be enhanced. One area for improvement is providing more flexibility in configuration and connectivity with external tools.

For how long have I used the solution?

We have been using Azure OpenAI for 5 months.

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What do I think about the stability of the solution?

I rate the platform's stability an eight.

What do I think about the scalability of the solution?

The product is highly scalable. It is expensive and suitable for medium enterprises. Once all the components are configured, we can easily accommodate different requirements.

How are customer service and support?

I have had limited interaction with the technical support team but heard of delays in response, likely due to various factors.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have previously considered using a different solution before exploring Azure OpenAI. While I haven't utilized ChatGPT extensively, I find OpenAI, particularly in ChatGPT, quite effective. Additionally, many customers prefer the Microsoft platform due to its inherent trust and seamless integration with other Azure services. This trust factor and integration capability make it easier for customers to build solutions that connect various components within the Azure ecosystem, which is perceived as a superior feature.

How was the initial setup?

The initial setup for Azure OpenAI can be complex, as various roles and access-related settings must be configured. This process can be time-consuming, especially for users unfamiliar with the Azure platform.

What's my experience with pricing, setup cost, and licensing?

The platform offers a flexible pricing model which depends on the features and capabilities we utilize.

What other advice do I have?

The product is easy to integrate with our IT workflow. I recommend it to others and rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.