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Nizar Abdeljaoued - PeerSpot reviewer
Practice leader Digital Workplace at SQLI
Real User
Dec 27, 2023
Industry-leading coding and language AI models that you can fine-tune to your specific needs for a variety of use cases
Pros and Cons
    • "I noticed there are no instructional videos or guides on the network portal for initial configurations. There is limited information available, and this is a concern for me. I would like to see more resources and guides to address these issues."

    What needs improvement?

    I'll provide feedback on additional features after the project is completed. I think it would be better to comment on that after the implementation is finished.

    For how long have I used the solution?

    I have been testing this solution for the past month. 

    What do I think about the scalability of the solution?

    The deployment is not finished yet. To assess performance and stability, the project needs completion. Currently, our professional service is actively involved, managing tasks related to services and users in the ongoing termination process.

    How are customer service and support?

    Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.

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    How was the initial setup?

    They need to simplify the implementation process. I've observed that sometimes the professional service is focused on the database, especially around log shipping, and it can be challenging. I'm actively involved in the deployment process, but it's carried out by our professional service. Our plans are implemented through this service, acting as intermediaries between our clients and the professionals. The implementation typically takes around a month, but various issues, such as management, resource, and other challenges, may arise during the deployment.

    One notable difficulty we face is the lack of exceptional resources for deploying the solution in our plans. Despite encountering challenges, our satisfaction with the professional service remains high. They are dedicated to implementing the solution effectively.

    What's my experience with pricing, setup cost, and licensing?

    I'm uncertain about the licensing, specifically the pricing. This falls under the purview of other teams, particularly the sales teams. I am not informed about the pricing details.

    What other advice do I have?

    I would also rate it a ten overall. It's scalable and easy to deploy. However, I have some concerns. I noticed there are no instructional videos or guides on the network portal for initial configurations. There is limited information available, and this is a concern for me. I would like to see more resources and guides to address these issues.

    Regrettably, this product remains incomplete, and the interim phase is still pending. It is challenging to determine its effectiveness due to some significant license initial issues.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    AI Specialist at bcn
    Real User
    Oct 2, 2023
    Offers a drag-and-drop environment, eliminating the need for coding from scratch and very user friendly interface
    Pros and Cons
    • "The solution has a very drag-and-drop environment. Instead of coding something from scratch or understanding any concept in extensive depth before deployment, this is good. Plus, they have an auto dataset, which means you can choose any dataset they have instead of providing your own. So that's also pretty nice."
    • "Deployment was slightly complex for me to understand."

    What is our primary use case?

    I was freelancing for a company that wanted me to make tutorials on how the platform can be used. So, here are just a few model-building video tutorials I made from the platform. That's pretty much it.

    How has it helped my organization?

    It's very easy and convenient to use compared to others. It has good documentation, and it's very easy to follow. So somebody using it for the first time finds it very convenient.

    What is most valuable?

    The solution has a very drag-and-drop environment. Instead of coding something from scratch or understanding any concept in extensive depth before deployment, this is good. Plus, they have an auto dataset, which means you can choose any dataset they have instead of providing your own. So that's also pretty nice.

    What needs improvement?

    Maybe Azure OpenAI could provide a few video tutorials, in addition to the documentation. If they want to make it easier for somebody to do it for the very first time, providing video tutorials might be a good idea.

    So, I would like to have a tutorial added for new users. 

    For how long have I used the solution?

    I have only worked for around a month or so.

    What do I think about the stability of the solution?

    I would rate the stability a nine out of ten. It is very stable. 

    What do I think about the scalability of the solution?

    I would rate the scalability a seven out of ten. 

    Which solution did I use previously and why did I switch?

    I took up a course that gave me access to Amazon. But when I compare OpenAI with Google and Amazon because I work with both Google and Amazon, I would put OpenAI, then Google, then Amazon.

    So, Azure OpenAI is on top of my list. They've got a very user-friendly platform, so that works best. Amazon is slightly complex. Google provides video tutorials, but somehow Azure has a better UI.

    How was the initial setup?

    I would rate my experience with the initial setup a seven out of ten, where one is difficult, and ten is easy. 

    What about the implementation team?

    Deployment was slightly complex for me to understand. So, my senior was working on it, but I did not directly deploy it. The instructions are very clear on how to deploy it, so it is fine, and it doesn't take a lot of time. It hardly takes a few minutes, I think, d depending on the data. If the dataset is very big and if the model is complex, then maybe deployment will take more time. But if it's something very simple and basic, deployment was fine.

    What other advice do I have?

    I would suggest you should give it a try. Overall, I would rate the solution an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Manager at PricewaterhouseCoopers
    Real User
    Sep 12, 2023
    Powerful language processing capabilities with high precision of information extraction
    Pros and Cons
    • "The high precision of information extraction is the most valuable feature."
    • "There are no available updates of information that are currently provided."

    What is our primary use case?

    The main use case for Azure OpenAI is invoice processing. The first step is to recognize the text from images through Azure Cognitive Services, and then utilize Azure OpenAI to extract relevant information from the text. It provides more accurate information extraction compared to Azure Recognizer. This automation helps streamline the accounting process.

    What is most valuable?

    The high precision of information extraction is the most valuable feature. It enables the accurate extraction of information from various types of documents, including contracts, invoices, CDs, and fiscal documents.

    What needs improvement?

    Azure OpenAI needs to be updated quickly to keep up with rapidly changing technologies. There are no available updates of information that are currently provided. It is important to integrate newer technologies and ensure accurate information is available for seamless operation.

    For how long have I used the solution?

    It is a recently launched platform, so I have used it for a couple of months now.

    What do I think about the stability of the solution?

    I didn't face any issues regarding the stability. I would rate it nine out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability ten out of ten.

    How are customer service and support?

    Microsoft offers very good support services. If there is any issue, regarding the operation or during deployment, you can reach out to their global IT department for assistance. I would rate it nine out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was easy. I would rate it eight out of ten. It is simple to use. There are certain security concerns that may arise with multinational companies, that require approval from IT department to use it. Overall, it is not a difficult process.

    What about the implementation team?

    We received notification that our team works on the deployment of the solution on the preferred cloud.

    What's my experience with pricing, setup cost, and licensing?

    The cost structure depends on the volume of data processed and the computational resources required. There might be additional costs for private cloud usage and security considerations.

    What other advice do I have?

    It is a useful solution that offers a variety of purposes. Developers can benefit from improvements in the system that would align with current technologies. Different departments, such as marketing, accounting, and finance can already use Azure OpenAI as a helpful assistant. I would rate it nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    reviewer1798791 - PeerSpot reviewer
    Analyst Developer at a government with 1,001-5,000 employees
    Real User
    Apr 10, 2024
    Makes our product information much more accessible than traditional keyword-based search but some issues with scaling
    Pros and Cons
    • "It's very powerful. It allows users to query our documents using natural language and receive answers in the same way. This makes our product information much more accessible than traditional keyword-based search."
    • "Since we don't train the model on our data, it's a struggle to ensure OpenAI answers questions exclusively from our data. During user testing, we found ways to make the system provide answers from outside sources."

    What is our primary use case?

    We're implementing an assistant using Azure OpenAI. The challenge is grounding OpenAI responses to our specific data. 

    We can only offer users basic querying, like for documents they're stuck on. It handles the request. It's primarily the question-answering feature.

    What is most valuable?

    It's very powerful. It allows users to query our documents using natural language and receive answers in the same way. This makes our product information much more accessible than traditional keyword-based search. 

    It's focused on information retrieval and question-answering, which suits our needs perfectly. It is more like a natural language query tool we leverage.

    We use Azure OpenAI alongside Azure Cognitive Search. These are both new services we've deployed. There's a process where we need to ask Microsoft to create private endpoints to link OpenAI to Azure as a connectivity service.

    What needs improvement?

    Since we don't train the model on our data, it's a struggle to ensure OpenAI answers questions exclusively from our data. During user testing, we found ways to make the system provide answers from outside sources. 

    As a governance department, accuracy and control are crucial. We're trying to tune the system to stick with our content, but it's an ongoing challenge. 

    We've been working on fine-tuning prompts and parameters for about four weeks now.

    For how long have I used the solution?

    I've been using Azure OpenAI as a creative source for the past six months.

    What do I think about the scalability of the solution?

    We've noticed some issues with scaling. It takes time for the service to adapt when we increase the load. We're still in the pre-production phase, and we're seeing this even during testing. 

    Also, there's limited capacity in our region (Canada East), which makes it difficult to accommodate the expected load. We've submitted capacity increase requests, but we're not sure if they'll be approved.

    The main challenge we've faced is around capacity. Even after running extensive load tests, we don't have sufficient capacity to handle our projected volume.

    How are customer service and support?

    We have a consultant from Microsoft working with us. They've been very helpful.

    However, they're very busy. We could use more of their time if they were available. But they're very competent and helpful. We just wish we could have more access to their expertise.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have an alternative search engine that indexes our document base. We use Azure OpenAI's question-answering feature to query that index, generating answers from relevant documents.

    We don't use GPT-4 specifically, nor are we training any models. Our IT group leverages Azure OpenAI for its existing capabilities.

    It is our first implementation of this kind.

    What other advice do I have?

    There are some limitations right now. For our specific use case, where we need a traditional information retrieval system, it's not an ideal fit. 

    Azure OpenAI is a question-answering system built on top of information retrieval, and that distinction is important for us. Given our use case, I don't think it's well-suited.

    Our management team requires accurate and complete results, with precision that matches our existing keyword search tools. It's difficult to evaluate and prove that Azure OpenAI consistently meets that standard. 

    We're still early in our adoption, so the rating could change as we deploy it to a larger audience.

    For now, I would rate the solution a five out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    MADHAV CHABLANI - PeerSpot reviewer
    Consulting Chief Information Officer at Tippingedge
    Real User
    Feb 19, 2024
    Ensures its users experience a good percentage of cost-saving outcomes from its use
    Pros and Cons
    • "The product's initial setup phase was pretty easy."
    • "Azure OpenAI is not an optimized tool yet, making it one of its shortcomings where improvements are required."

    What is most valuable?

    One of the tasks for which I found the use of Azure OpenAI to be useful for my business is related to the area of annotations in images.

    What needs improvement?

    Azure OpenAI is not an optimized tool yet, making it one of its shortcomings where improvements are required.

    I would like Azure Open AI to provide more integrations with other platforms.

    The cost of the product should be lowered.

    For how long have I used the solution?

    I have been using Azure OpenAI for six to seven months.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    The scalability part of the product depends on whether you have declared the product on an on-premises model and what kind of configurations you are keeping with your back-end servers. I cannot talk about the product's scalability since the tool has more areas like outcomes, precision, and accuracy.

    Conversational AI is used across hospitals. The hospital runs Azure OpenAI for EMRs. Businesses have started using AI components for various applications.

    How are customer service and support?

    The technical support part is documented, and my business works together with Azure OpenAI.

    The technical support required by our business depends on the algorithms and the models being developed, which is not what Azure OpenAI provides. It basically lies with the user to solve a problem.

    Which solution did I use previously and why did I switch?

    My company works not only with Azure OpenAI but with foundation models, too.

    How was the initial setup?

    The product's initial setup phase was pretty easy. Installation is not an issue in the tool, but achieving the outcomes matters to our company, which is dependent on algorithms, models, and how much data you use to train your models.

    The solution is deployed majorly on the cloud and then on an on-premises model.

    The steps that can be deployed in Azure OpenAI include areas like integration with your applications.

    Accessibility from your applications and browser is required to deploy the product.

    What about the implementation team?

    My company has a team of several solution providers who work together. My company has partnered with some of the startups in our ecosystems, so they work with us.

    What was our ROI?

    There are around 30 to 40 percent cost-saving outcomes in our company from the use of the solution.

    What's my experience with pricing, setup cost, and licensing?

    According to the negotiations taking place and the contract, there is a need to make either monthly or yearly payments to use the solution.

    What other advice do I have?

    With Azure OpenAI, there are a number of alignments that my business is into.

    My company works with Azure OpenAI and our own private LLMs.

    Though Azure OpenAI is not optimized, it is one of the best when it comes to text generation.

    Azure OpenAI is regarded as a foundation model on which our company plans to use our private LLMs.

    The natural language understanding capability of Azure OpenAI has improved our company's data analysis since we use the product's integration capabilities for areas like translations and conversational AI.

    I recommend the solution to those who plan to use it, but there are also other products that are available on the market.

    I rate the overall tool a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Praveen KumarN - PeerSpot reviewer
    Lead automation engineer at Dentsu
    Real User
    Top 5Leaderboard
    Jun 2, 2024
    Provides prompt responses and speeds up the development process
    Pros and Cons
    • "GPT was useful for our projects."
    • "The UI could be a little easier."

    What is our primary use case?

    We use the solution for training. We did a POC. We use it for some hackathon projects we have been working on.

    How has it helped my organization?

    The solution has improved our development process. When we integrate with OpenAI, we get immediate responses for what kind of code or logic we must use.

    What is most valuable?

    GPT was useful for our projects.

    What needs improvement?

    The UI could be a little easier. The prompts must be updated.

    What do I think about the stability of the solution?

    The product is not stable. We get different results for the same prompts. The stability must be improved. However, it is common across any AI tool we use.

    What do I think about the scalability of the solution?

    The product is pretty much scalable. It helped us scale some of our projects. The internal teams use the tool for projects.

    How was the initial setup?

    The setup is easier compared to AWS. The tool can be deployed on the cloud.

    What other advice do I have?

    We use the API calls to integrate OpenAI into our existing workflows. I use API calls. We used the tool for testing purposes for a small project. It was not given to the end users. People who want to use the solution must go through its capabilities. Though AI is available in the market, not everyone is exploring it. The tool is an advanced alternative to Google Search. It helps with development and coding by providing prompt responses. Overall, I rate the product a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2395743 - PeerSpot reviewer
    Data Scientist at a tech services company with 1,001-5,000 employees
    Real User
    Top 20
    May 11, 2024
    Something we cannot reproduce with any open-source LLM
    Pros and Cons
    • "Azure OpenAI is easy to use because the endpoints are created, and we just need to pass our parameters and info."
    • "Azure OpenAI will be expensive if you want to implement it as a permanent solution for a customer."

    What is our primary use case?

    We are currently exploring the solution's LLM chat and question-and-answer-based endpoints.

    What is most valuable?

    The most valuable feature of the solution is the accuracy of ChatGPT. It is something we cannot reproduce with any open-source LLM. Azure OpenAI is easy to use because the endpoints are created, and we just need to pass our parameters and info.

    What needs improvement?

    Azure OpenAI will be expensive if you want to implement it as a permanent solution for a customer. I have explored Azure OpenAI from a purely LLM perspective. Its endpoints are currently enough for us to communicate with their ChatGPT instance and get results. I don't know if Azure has anything implemented for images, videos, and other endpoints.

    For how long have I used the solution?

    We have been exploring ChatGPT 3.5 and 4 versions for one and a half years.

    What do I think about the scalability of the solution?

    Around 20 to 50 users were using Azure OpenAI for one of our projects.

    How are customer service and support?

    Whenever we encounter issues, we try to raise them on the portal, and we get a resolution from there.

    How was the initial setup?

    Microsoft takes care of the deployment. We just get our instance, and we have to communicate with it.

    What's my experience with pricing, setup cost, and licensing?

    If you consider the long-term aspect of any project, Azure OpenAI is a costly solution. However, the solution is cheap if you just want to see results or try some POC in the initial stages. This is because you don't need to spin up your instance; you can just consume things and see the results.

    What other advice do I have?

    Azure OpenAI is a straightforward solution. After configuring it, you will get your endpoints. You then need to call the endpoints and pass the details. Azure OpenAI is a straightforward tool that is implemented in such a way that even a fresher or junior developer can learn to use it easily.

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
    PeerSpot user
    Erik Gillet - PeerSpot reviewer
    Group Chief Executive Officer at Boundaryless
    Real User
    Dec 23, 2023
    Allows you to work through the extraction and summarization of unstructured documents
    Pros and Cons
    • "Our clients are interested in building knowledge bases, particularly in child welfare. In this domain, we focus on supporting caseworkers by compiling and organizing relevant information. This information is then stored in a database using a query. The database generates summaries and reminders for specific actions and even facilitates sending emails to parents or other relevant parties. The system's complexity is tailored to the specific needs of child welfare cases. Additionally, we're exploring opportunities to assist a healthcare organization. Specifically, we're working on streamlining the process of filling out forms required for insurance claims. This effort aims to ensure that hospitals can receive funding or payment for the care they provide."
    • "The solution needs to accommodate smaller companies."

    What is our primary use case?

    Our clients are interested in building knowledge bases, particularly in child welfare. In this domain, we focus on supporting caseworkers by compiling and organizing relevant information. This information is then stored in a database using a query. The database generates summaries and reminders for specific actions and even facilitates sending emails to parents or other relevant parties.

    The system's complexity is tailored to the specific needs of child welfare cases. Additionally, we're exploring opportunities to assist a healthcare organization. Specifically, we're working on streamlining the process of filling out forms required for insurance claims. This effort aims to ensure that hospitals can receive funding or payment for the care they provide.

    What is most valuable?

    The solution allows you to work through the extraction and summarization of unstructured documents.


    What needs improvement?

    The solution needs to accommodate smaller companies. 

    For how long have I used the solution?

    I have been using the product for four months. 

    What do I think about the stability of the solution?

    I rate Azure OpenAI a nine out of ten. 

    What do I think about the scalability of the solution?

    I rate the product's scalability a three out of ten. 

    How was the initial setup?

    Azure OpenAI's deployment is straightforward. It is quick to deploy and can be completed in weeks. We had three resources deploying it. 

    What's my experience with pricing, setup cost, and licensing?

    The tool costs around 20 dollars a month. 

    What other advice do I have?

    I rate Azure OpenAI a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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