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Venkatesh VRH - PeerSpot reviewer
Cloud Security Manager at a computer software company with 501-1,000 employees
MSP
Feb 2, 2023
Helps to secure applications and has good support, but needs more automation and easier deployment
Pros and Cons
  • "AWS WAF is something that someone from a cloud background or cloud security background leverages. If they want to natively use a solution in the cloud, AWS WAF comes in handy. It's very useful for that, and the way we can fine-tune the WAF rules is also nice."
  • "An improvement area would be that it's more of a manual effort when you have to enable rules. That's one of the downsides. If that can be done in an automated way, it would be great. That's a lagging feature currently."

What is our primary use case?

It's more of an application security tool that we use to secure applications. 

What is most valuable?

AWS WAF is something that someone from a cloud background or cloud security background leverages. If they want to natively use a solution in the cloud, AWS WAF comes in handy. It's very useful for that, and the way we can fine-tune the WAF rules is also nice.

What needs improvement?

It's pretty much an AWS native service, so it's something that they improve year after year. They do continuous improvements on a year-by-year basis, so the product is really good. An improvement area would be that it's more of a manual effort when you have to enable rules. That's one of the downsides. If that can be done in an automated way, it would be great. That's a lagging feature currently.

It could also support multi-cloud integration where you can integrate with applications other than AWS applications. It would be a good feature or use case for this solution.

For how long have I used the solution?

I've been using this solution for almost three to four years.

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What do I think about the stability of the solution?

It's stable. I'd rate it an eight out of ten in terms of stability.

What do I think about the scalability of the solution?

It's scalable. We probably have more than a hundred users. It's pretty much being used by everyone, such as engineers, managers, etc. Everyone is into it.

How are customer service and support?

We get good support. I'd rate them a nine out of ten.

Which solution did I use previously and why did I switch?

We didn't use any similar solution previously. In the future, we might use another solution, but for now, we are more into AWS WAF.

How was the initial setup?

It's neither complex nor simple. It's somewhere in the middle. I'd rate it a six out of ten in terms of the ease of the setup.

It's a cloud solution, and we have a multi-cloud scenario. We are pretty much using all four clouds: Amazon, Azure, AWS, and Oracle. It's a mix-and-match or hybrid.

In terms of maintenance, there would be a team of engineers to maintain it.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. There is a very fair amount that they charge.

It has a pay-as-you-go model, so it pretty much depends on how much a user uses it. As per the cloud norms, the more you use, the more you pay. I would rate it a five out of ten in terms of pricing.

What other advice do I have?

Overall, I'd rate it a seven out of ten because it's not automated and it's a bit complicated to implement or deploy the solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Trivikram Rajendreaprabhu - PeerSpot reviewer
Senior security engeneer at a media company with 1,001-5,000 employees
Real User
Aug 9, 2022
Customizable features and a great solution for monitoring
Pros and Cons
  • "The customizable features are good."
  • "We have received good support from the customer service and support team."
  • "The product could be improved by expanding the weightage units of rules we have when writing policy."

What is our primary use case?

We primarily use this solution for monitoring and blocking to ensure protection against application layer attacks. These include application-related core rules, database-specific attacks, Linux-based attacks and some custom rules deployed. These rules assist us in blocking specific attacks that come from the internet into our cloud infrastructure.

What is most valuable?

The customizable features are good. For example, we can write our own rules and match character and size limits.

What needs improvement?

The product could be improved by expanding the weightage units of rules we have when writing policy. Currently, our company uses WAF policy and Web ACL but is limited to only 1500 units of rules.

For how long have I used the solution?

We have been using this solution for three years and are currently using version two. We deploy this solution on Amazon public cloud.

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

This solution is scalable because it provides many features.

How are customer service and support?

We have received good support from the customer service and support team. They identify our problems and assist in resolving any issues we have.

How was the initial setup?

Our initial setup was straightforward, and deployment by automation only took a few minutes.

What's my experience with pricing, setup cost, and licensing?

I cannot comment on licensing costs and pricing as I am unsure of the exact costs.

What other advice do I have?

I rate AWS WAF an eight out of ten. I would advise new customers to choose custom policies because they provide more flexibility in guarding against attacks on cloud infrastructures. Additionally, it protects both regional and global servers.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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August 2026
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it_user1143783 - PeerSpot reviewer
Advisory and IT Transformation Consultant at a tech services company with 10,001+ employees
Real User
Aug 5, 2022
Helps secure applications, highly stable, and good support
Pros and Cons
  • "The most valuable feature of AWS WAF is the extra layer of security that I have when connecting to my web applications."
  • "AWS WAF could improve by making the overall management easier. Many people that have started working with AWS WAF do not have an easy time. They should make it easy to use."

What is most valuable?

The most valuable feature of AWS WAF is the extra layer of security that I have when connecting to my web applications.

What needs improvement?

AWS WAF could improve by making the overall management easier. Many people that have started working with AWS WAF do not have an easy time. They should make it easy to use. 

The AWS WAF documentation sometimes is not clear and could improve for all levels of people using the solution, such as developers. The interface could be easier to use.

For how long have I used the solution?

I have been using AWS WAF for approximately three years.

What do I think about the stability of the solution?

AWS WAF is a highly stable solution.

What do I think about the scalability of the solution?

We have approximately 35 applications that are using the AWS WAF.

How are customer service and support?

The support from AWS WAF is good, I have used them often. 

Which solution did I use previously and why did I switch?

I was previously using Cisco and I switched to AWS WAF because I was working mostly with cloud environments and needed more services. Additionally, I have used Microsoft Azure.

How was the initial setup?

The initial setup is AWS WAF complex. The steps to complete the implementation could be easier, such as making the web traffic go through the WAF and then through the web service. The information for connectivity could be documented or done easier. The whole process can take approximately 20 minutes.

What's my experience with pricing, setup cost, and licensing?

The price of AWS WAF is expensive if you do not know how to manage your software up or down. I price of the solution is average amongst the other competitors but it would be better if it was less expensive.

What other advice do I have?

My advice to others is they should give AWS WAF a try. It works well, secures the applications, and it improves them against attacks.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Harkamal-Singh - PeerSpot reviewer
Solution architect at NTT
Real User
Apr 7, 2022
Protects web applications against attacks; stable and scalable firewall with a straightforward setup
Pros and Cons
  • "Stable and scalable web application firewall. Setting it up is straightforward."
  • "I'm satisfied with AWS WAF, and I've had no issues with it."
  • "Technical support for AWS WAF needs improvement."
  • "Technical support for AWS WAF could still be improved, e.g. support could be faster, more knowledgeable, and friendlier."

What needs improvement?

Support for AWS WAF needs improvement.

For how long have I used the solution?

I've been using AWS WAF for a very short period, e.g. just a few weeks.

What do I think about the stability of the solution?

I find AWS WAF to be a stable product.

What do I think about the scalability of the solution?

AWS WAF is a scalable product.

How are customer service and support?

Technical support for AWS WAF could still be improved, e.g. support could be faster, more knowledgeable, and friendlier.

How was the initial setup?

The initial setup for AWS WAF was straightforward. It could take between two days to two weeks.

What about the implementation team?

We implemented AWS WAF through our in-house team and a consultant.

What other advice do I have?

I've been using a mix of AWS products, including AWS WAF.

I'm satisfied with AWS WAF, and I've had no issues with it. I can't really find fault in the product. It's a good product.

We have hundreds of AWS WAF users within our company. We also have plans of increasing the number of users of the product.

The advice I would give to people who want to start using AWS WAF is that it's a good option if they're migrating to the cloud. It can take up a lot of legacy systems, e.g. it's scalable. Most of my customers are on the cloud, and for anyone who's struggling, it would be good to start anytime. Start small and scale, rather than just going fully onto the cloud.

Users need to pay for the product license.

My rating for AWS WAF is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1498707 - PeerSpot reviewer
Solution Architect at a non-profit with 10,001+ employees
Real User
Aug 17, 2021
A stable solution, but installation, navigation and configuration are overly complex and the price is not efficient for small customers
Pros and Cons
  • "The solution is stable."
  • "I like the scalability, as it provides platform, infrastructure and software as a service."
  • "While the complexity of the installation can vary from one service to another, overall, I would say that it and the configuration and navigation are somewhat complex."
  • "The pricing should be more affordable, especially as it pertains to small clients."

What is our primary use case?

While I cannot say for certain, I believe that we are using the latest version. 

What is most valuable?

I like the scalability, as it provides platform, infrastructure and software as a service. These are the best features. When it comes to the API Gateway, such as Amazon Web Application Framework, the web application will be protected by all industry standard security aspects. We are talking about encryption, firewalls, SSL and TLS. Basically, all web exploit policies and rules will be applied, so that one's web or mobile app can be highly secured.

In terms of hosting the instances, the solution takes care of all necessary scaling to ensure that the application load is balanced. The horizontal or vertical scaling can be automatically removed. As such, AWS provides many services and features. 

What needs improvement?

The pricing should be more affordable, especially as it pertains to small clients. 

While the complexity of the installation can vary from one service to another, overall, I would say that it and the configuration and navigation are somewhat complex. These could stand improvement and bring down my rating of the product. 

Customer support should also be improved. 

For how long have I used the solution?

I have been using AWS WAF for around two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

While it can vary according to the service involved, installation, configuration and navigation are, broadly speaking, complex. 

What's my experience with pricing, setup cost, and licensing?

The solution could be more cost-efficient for small customers. 

What other advice do I have?

The solution may be expensive for smaller customers and vendors, although it would be recommended for large ones who can afford it. 

Our organization has only a few years, consisting of the internal team, who are making use of the solution. 

I rate AWS WAF as a six out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Physical Designer at Semtech Corporation
Real User
Nov 13, 2020
Does what it is supposed to do, probably not in the best way and not in the best UI
Pros and Cons
  • "The access instruction feature is the most valuable. This is what we use the most."
  • "AWS WAF helps us a lot to make sure that the right customer gets the right access to the system."
  • "It is sometimes a lot of work going through the rules and making sure you have everything covered for a use case. It is just the way rules are set and maintained in this solution. Some UI changes will probably be helpful. It is not easy to find the documentation of new features. Documentation not being updated is a common problem with all services, including this one. You have different versions of the console, and the options shown in the documentation are not there. For a new feature, there is probably an announcement about being released, but when it comes out, there is no actual documentation about how to use it. This makes you either go to technical support or community, which probably doesn't have an idea either. The documentation on the cloud should be the latest one. Finding information about a specific event can be a bit challenging. For this solution, not much documentation is available in the community. It could be because it is a new tool. Whenever there is an issue, it is just not that simple to resolve, especially if you don't have premium support. You have pretty much nowhere to look around, and you just need to poke around to try and make it work right."
  • "Whenever there is an issue, it is just not that simple to resolve, especially if you don't have premium support."

What is our primary use case?

The regular use case is basically for blocking or giving access to different vendors to different domains. We also use it for managing and identifying the attacks and new rules that we should implement for our public domains to tune up the application firewall or tool, whatever makes more sense for us.

We're using it through the web console and API. We're just using the managed service.

How has it helped my organization?

Our organization is launching a lot of betas. We are creating a lot of new different systems for different customers. AWS WAF helps us a lot to make sure that the right customer gets the right access to the system.

What is most valuable?

The access instruction feature is the most valuable. This is what we use the most.

What needs improvement?

It is sometimes a lot of work going through the rules and making sure you have everything covered for a use case. It is just the way rules are set and maintained in this solution. Some UI changes will probably be helpful.

It is not easy to find the documentation of new features. Documentation not being updated is a common problem with all services, including this one. You have different versions of the console, and the options shown in the documentation are not there. For a new feature, there is probably an announcement about being released, but when it comes out, there is no actual documentation about how to use it. This makes you either go to technical support or community, which probably doesn't have an idea either. The documentation on the cloud should be the latest one.

Finding information about a specific event can be a bit challenging. For this solution, not much documentation is available in the community. It could be because it is a new tool. Whenever there is an issue, it is just not that simple to resolve, especially if you don't have premium support. You have pretty much nowhere to look around, and you just need to poke around to try and make it work right.

For how long have I used the solution?

I have been using AWS WAF for about six months.

What do I think about the stability of the solution?

Stability-wise, it works as expected.

What do I think about the scalability of the solution?

I definitely see places where it can be more designed to scale. In addition to amazon resources, there is some stuff from other vendors that we wanted to protect. WAF was not a solution for us because we don't have a way to integrate with those things. That was the biggest challenge that we faced. In terms of the number of users, our end users could be in the thousands.

How are customer service and technical support?

It is okay.

How was the initial setup?

It was okay. We went for the cloud formation, and our deployments happen probably every week.

What about the implementation team?

Everything is managed through cloud formation. After implementation, three or four hours a week are required for maintenance.

What's my experience with pricing, setup cost, and licensing?

We are kind of doing a POC comparison to see what works best. Pricing-wise, AWS is one of the most attractive ones. It is fairly cheap, and we like the pricing part. We're trying to see what makes more sense operation-wise, license-wise, and pricing-wise.

What other advice do I have?

I won't recommend it at the moment because I don't have a full picture to recommend it or say that it is bad or good. I'll probably just keep testing and go with it for probably another six months or a year, and then I can probably recommend it or not. 

Other vendors are also providing solutions for D-DOS protection and WAF. It would be nice to see something outside the box for AWS WAF to make it compete with other vendors.

I would rate AWS WAF a seven out of ten. It does what it is supposed to do, probably not in the best way and not in the best UI, but it works. We like the pricing part, but management is the thing that we don't love the most. If things keep improving, we're definitely going to scale with AWS WAF.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Uddeshya Kumar - PeerSpot reviewer
Product Owner at a tech vendor with 11-50 employees
Real User
Top 20
Jan 11, 2024
A stable solution that is easy to deploy and provides a helpful support team
Pros and Cons
  • "The tool’s stability is very good."
  • "The cost must be reduced."

What is our primary use case?

We use the solution for filtering traffic. We do not want our developers to use unnecessary websites. So, we filter the websites using the tool.

What is most valuable?

All the features are good. AWS Lambda and S3 are valuable tools. We have to use these tools when we build applications.

What needs improvement?

The cost must be reduced.

For how long have I used the solution?

I have been using the solution for a year. I use the latest version.

What do I think about the stability of the solution?

The tool’s stability is very good. It is better than GCP.

What do I think about the scalability of the solution?

The tool’s scalability is good. We have almost 20 users.

How are customer service and support?

The support is helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use GCP.

How was the initial setup?

The initial setup is very easy. Everything is on the cloud. The deployment takes one full day.

What about the implementation team?

We deploy the product in-house. We need one senior solution architect and one junior solution architect to deploy the tool. We have a team of analysts for experiments. We need only one person to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

We use almost 40 services. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock
Real User
Jan 10, 2024
A scalable solution that provides excellent documentation and additional security to applications
Pros and Cons
  • "The product’s availability, ease of configuration, and documentation are valuable."
  • "The product must provide more features."

What is our primary use case?

We use the solution for our applications. We have deployed multiple applications on the AWS platform. We use the tool to provide additional security to our applications.

What is most valuable?

The product’s availability, ease of configuration, and documentation are valuable.

What needs improvement?

The product has fewer features. It didn’t fulfill all our requirements when we installed it. It is getting better now, though. The product must provide more features.

For how long have I used the solution?

I have been using the solution for a few years.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product is highly scalable and highly available. I rate the scalability a nine out of ten. We have deployed three applications. We have two administrators for our infrastructure. The number of users varies according to our customers. We provide the user interface to our customers.

How are customer service and support?

The technical support team is good. The support persons provide prompt responses. They are always available and provide solutions to our queries.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is very easy. We have proper documentation, so we have no issues. We have deployed the tool for additional security. It is a cloud solution. We need two members from the cloud infrastructure team and eight from the application support team for the deployment and maintenance of the tool.

What about the implementation team?

We deploy the tool ourselves.

What was our ROI?

The solution provides an additional layer of security.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable.

What other advice do I have?

If a company needs an additional layer of security, it can use AWS WAF. I recommend the product to others. Overall, I rate the product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AWS Security Specialist at a computer software company with 1,001-5,000 employees
Real User
Oct 14, 2023
Helps to protect internet system applications
Pros and Cons
  • "The most valuable feature of the solution is the ability to integrate central sets. It protects from intrusion attacks such as scripting and SQL injections."
  • "We should be able to do proper whitelisting."

What is our primary use case?

We use AWS WAF to protect internet system applications. 

What is most valuable?

The most valuable feature of the solution is the ability to integrate central sets. It protects from intrusion attacks such as scripting and SQL injections. 

What needs improvement?

We should be able to do proper whitelisting. 

For how long have I used the solution?

I have been working with the solution for four years. 

What do I think about the stability of the solution?

AWS WAF is stable. 

What do I think about the scalability of the solution?

My company has more than 10,000 users. The tool is scalable. 

How are customer service and support?

AWS WAF's tech support is not complicated. 

How would you rate customer service and support?

Positive

How was the initial setup?

AWS WAF's deployment is easy. 

What was our ROI?

We have seen ROI with the tool's use.

What's my experience with pricing, setup cost, and licensing?

AWS WAF has reasonable pricing. 

What other advice do I have?

You need to consider the use cases before implementing the solution. I rate it a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CVO at Megaaisec
Real User
Jul 26, 2023
Helps to implement response recovery procedures
Pros and Cons
  • "One common use case is using detection protection for enhancing security models in AWS. Another use case is implementing log analysis and response recovery procedures for email services."
  • "I believe there is a need to move towards real-time analysis with the help of AI and intelligent systems in the future. This would reduce the reliance on manual work and enhance the functionality of detection protection. By incorporating AI-driven data analysis and data science techniques, we can improve the solution's user-friendliness, security compatibility, and accuracy."

What is our primary use case?

One common use case is using detection protection for enhancing security models in AWS. Another use case is implementing log analysis and response recovery procedures for email services.

What needs improvement?

I believe there is a need to move towards real-time analysis with the help of AI and intelligent systems in the future. This would reduce the reliance on manual work and enhance the functionality of detection protection. By incorporating AI-driven data analysis and data science techniques, we can improve the solution's user-friendliness, security compatibility, and accuracy.

For how long have I used the solution?

I have been using the solution for almost a decade.

What do I think about the stability of the solution?

AWS WAF is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

Our in-house engineers implemented the solution. They are already familiar with AWS and hold AWS certifications.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free AWS WAF Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free AWS WAF Report and get advice and tips from experienced pros sharing their opinions.