Backup,Network & Security Engineer
Real User
Top 20
A cost-effective solution with its own chatbot, but they need to focus on its ease of use and make it more user-friendly
Pros and Cons
  • "The chatbot that they have is most valuable. It is one of the best features because they own it, and they don't need to integrate with other parties to have a chatbot. This is one of the main features. The rest of the features are common to all RPA tools or vendors available in the market."
  • "The ease of use is the main thing on which they really have to focus. If they want to go against the giants, it should be improved in ease of use, and it should be more user-friendly. It would be helpful because everyone should be empowered irrespective of whether they know how to code or not. They should enhance its user interface and make it more intuitive."

What is our primary use case?

We are an integrator, and it is not used in our organization. It is used in our customer's organization.

The last project that we deployed for AE was last year, and I am not sure about the version we had. It was version 6 or 7. 

What is most valuable?

The chatbot that they have is most valuable. It is one of the best features because they own it, and they don't need to integrate with other parties to have a chatbot. This is one of the main features. The rest of the features are common to all RPA tools or vendors available in the market.

What needs improvement?

The ease of use is the main thing on which they really have to focus. If they want to go against the giants, it should be improved in ease of use, and it should be more user-friendly. It would be helpful because everyone should be empowered irrespective of whether they know how to code or not. They should enhance its user interface and make it more intuitive.

For how long have I used the solution?

We've been using AutomationEdge for the past three years.

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What do I think about the stability of the solution?

It is pretty stable. Whenever they do any release, it is stable.

What do I think about the scalability of the solution?

Its scalability is average. When it comes to scalability, I would rate it a three out of five. It is in between.

How are customer service and support?

They're amazing. I would rate them a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

Its initial setup is straightforward. When it comes to maintenance, generally, it is pretty straightforward, but it also depends on how complex the issue is. As long as you have used these technologies, it is straightforward. For a novice who hasn't had experience with AE and is coming from RPA tools, it is going to be a challenge. 

What's my experience with pricing, setup cost, and licensing?

If you are looking for a budget solution, you can consider AE. It has all the features. Scaling it is way easier because of the cost itself. 

What other advice do I have?

We are vendor-agnostic. As long as we're able to fulfill requirements, we can push any tool. If you are cost conscious, go with AE.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Sandeep Hujdar - PeerSpot reviewer
RPA Developer at BitsKraft
Real User
Helps in document processing, but it needs more custom features
Pros and Cons
  • "The product's most valuable feature is the executor."
  • "We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel."

What is our primary use case?

We use AutomationEdge as a complex processing tool.

How has it helped my organization?

The product helps in document processing.

What is most valuable?

The product's most valuable feature is the executor.

What needs improvement?

We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel.

We must be able to add more functionality, more modules, custom modules, and custom packages to the product. There could be more programming languages like Java, PowerShell, etc.; It will help developers to execute their automation tasks.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten.

What do I think about the scalability of the solution?

The platform could be more scalable. I rate its scalability as four out of ten.

How are customer service and support?

The technical support could be better. We encounter issues regarding the availability of resources for resolving queries.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have used UiPath and Power Automate.

How was the initial setup?

The initial setup has a lot of difficulties. I rate the process a two out of ten.

What other advice do I have?

I recommend AutomationEdge to others and rate it a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CEO at a tech services company with 11-50 employees
Real User
Speeds up execution times, stable cloud version, but installation complex
Pros and Cons
  • "The studio design is fine compared to other similar products. There is nothing extraordinary about it, but at the same time, there are not any negatives."
  • "In the future, they should have a similar version for the cloud and on-premises, and the installation should be flawless within few minutes."

What is our primary use case?

I use the solution for finance-related product design.

How has it helped my organization?

In general terms, the solution has helped our business by speeding up execution times.

What is most valuable?

The studio design is fine compared to other similar products. There is nothing extraordinary about it, but at the same time, there are not any negatives.

What needs improvement?

In the future, they should have a similar version for the cloud and on-premises, and the installation should be flawless within few minutes. 

What do I think about the stability of the solution?

The cloud version of the solution is quite stable.

What do I think about the scalability of the solution?

The solution is able to be scaled by some extra load factors but I am not sure of the limit. We have approximately eight employees in our company using the solution.

How are customer service and technical support?

The technical support was decent.

How was the initial setup?

The installation was complex, an on-premise installation should only take five minutes.

What about the implementation team?

The cloud activations are easy to implement but the on-premise is difficult.

What's my experience with pricing, setup cost, and licensing?

The licensing for this solution should have a more competitive pricing model. The price is in the top five of similar products.

What other advice do I have?

I rate AutomationEdge a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user