The improvement is that it should be on the cloud and use web services because the earlier version is not using web service and cloud functionality. If Aurea could include these features in the future in additional features, then it will be very good. 

I've been working with Aurea CX Messenger the last 14 years and I'm very used to it. I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included. I'm not sure if the latest version includes it but that is something that would be a nice feature to have.

Another issue, which again, I'm not aware if they already have because we have not updated to the latest version, but all the DevOps features would be nice to have because right now they are using their own deployment features. I am not aware if they already implemented DevOps. That could be something good to have.

1. Aurea needs to seriously think on the advertising of this product.
2. They should not be frequently upgrading the product version.
3. It should include/add more services with the product as per market demand. It should include custom Java services developed by any organization or provide a platform where users/developers can share ideas/custom services, etc.

Aurea CX Messenger could improve by making better use of the new APIs

The solution needs to improve support for new, more recent protocols on the API.

You should not hurry with upgrades without testing the whole product completely.

The 2015 version was a nightmare at the beginning compared with 2013 version.

I would definitely like to see marketing for this product.