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Aruba Wireless Room for Improvement

Network and Security Consultant at a insurance company with 1,001-5,000 employees

Currently, the stability of the code is the basic underlying problem for us. They had an 8.6 release that came out two weeks ago, but we had to migrate twice because the code wasn't stable. We can't get things to work the same way. Version 8 was a big change for them. They made a change so that it is forced to be a managed hierarchical system. It means that you make changes at the top, and it pushes them downstream. There are a lot of problems with the 8.6 version code. I ran into four bugs in one week and was informed that we should just move onto the next one because all of those fixes have taken place. The feedback loop for fixes is not always really relayed back to you.

I don't have a lot of strong things to say about version 8.6. When we had version 6, the controller was pretty much rock solid. We had no problems. We made a heavy investment to migrate a lot of stuff to take advantage of things like WPA3, Wi-Fi 6, and all that kind of stuff, and we haven't been able to turn those features on because we are not confident that they are going to work just yet. So, right now, we're still very much stumbling through the version 8.6 code and just trying to make sure that it is safe before we turn on some of those features. 

In terms of the marketplace, they are one of the top three leaders. In some respects, one of the things that they focus on is wireless. Therefore, there are some things that should be beyond reproach, as far as I'm concerned. In terms of the stability of the code, there are always going to be bugs, but the core stability of the code needs to be there. When it is not stable, that's a real problem for me because you lose a lot of confidence in the products.

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Senior Sales Engineer at a tech services company with 51-200 employees

Perhaps one of the things that I think Aruba can improve on is developing their current information channels. Aruba has a lot of information available about their products and to find the information you need is not always so easy. It is more complicated than it should be. I think that they are great and do have a lot of information available — probably all the information that any user really needs to do things themselves. They are doing things well and trying to do things in the right way. They should just improve more on the organization and searchability of the information to make it easier to find what you are looking for.  

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D6B8 - PeerSpot reviewer
District Technology at INDEPENDENT SCHOOL DISTRICT 196

The urgent areas of improvement would be customer support, better tuned default settings, and documentation. Aruba’s TAC support for us has been frustrating most of the time, as there is a clear language/dialect barrier when speaking or emailing a TAC representative. We’ve found that we have more emails (which equates to longer resolution time) than typically needed to cover certain questions and updates – as the TAC directions and instructions were either incomplete or we couldn’t understand what they were referencing. There have been occasions where a local Aruba rep, has had to step in for the TAC due to this problem.

Out of the box the Aruba gear (at least with the IAP-225 APs) comes with all of the marketing promised higher throughput settings (which causes issues such as CCI) enabled such as (but not limited to): 80 Mhz channel width (which anybody rarely uses), all 2.4 Ghz channels enabled, and high transmit power turned on. Many of these settings are used rarely in most deployments, and will need to be tuned. Aruba should enable 40 Mhz channels, only enable channels 1,6,11 on 2.4 Ghz, and set the power lower – as this will give most deployments a better chance at succeeding. This would benefit those who just put them in and call it a day or have little to no knowledge on the inner-workings of RF. This isn't an Aruba only problem, many of the wireless vendors do this, and the community has asked for this to change – however, I felt it was worth noting.

Aruba’s documentation is pretty good, however there are cases where something is recommended by a TAC or an Aruba engineer that cannot be found in their documentation for the product itself, or their best practices guides (often referred to as Validated Reference Designs – VRD). The things that we've had to change/rethink but weren't in the documentation are: cluster sizes, standard L2 VLAN, disabling L3 Mobility, and client match.

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Buyer's Guide
Aruba Wireless
August 2022
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.
Cisco Network Engineer at a pharma/biotech company with 1,001-5,000 employees

Because it's cloud-based, it takes time for the floor maps and the heat map to load. I understand the reason for this but it would be nice if once you click on the flop map, instead of waiting sometimes 20 or 30 seconds, it would come up a lot quicker.

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Risk Advisor

The scope of improvement would go along with the technology's adoption into the market. Even though Wi-Fi 6 has been introduced, everyone is quite skeptical in the market in terms of the adoption part, as the platform network should be that strong to cater to that kind of bandwidth. While it may be great in the future, currently, the existing versions are incompatible with some of the networks which customers own.

They could improve the seamless roaming, which is already there, however, needs some tweaking.

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Anar Safibayov - PeerSpot reviewer
Director, Information Technology at Four Seasons Hotels

Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. 

This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report.

One of the requirements for PCI compliance is rogue WiFi detection. When a rogue AP is discovered, they need a notification sent to a certain email. If there is no built-in feature, you need either to purchase an additional software to make sure that you are notified through that software. This feature is built into Ruckus.

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Rahul Bogala - PeerSpot reviewer
General Manager - Network and Infrastructure Security Business Unit at a computer software company with 51-200 employees

Aruba needs to improve two things. One is security. These days, security is about more than just the endpoints — it's also about the devices connecting to the endpoints. They need to improve wireless intrusion detection and prevention. If Aruba can do something like that, I think it would be a game-changer. The second thing is the range. Before Aruba, we had Ruckus, which covers a larger area than Aruba. 

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Sr IT Solutions Architect at a manufacturing company with 10,001+ employees

The area that has the most room for improvement is upgrades. What we have seen many times now is that new releases tend to have bugs. Sometimes the bugs are a little bad and cause some undesirable issues. The new code in the upgrades or something leads to conflicts. I would say testing releases before making them available is one of the areas which Aruba needs to improve most with the wireless product. More comprehensive testing is required for a better, more reliable end-user experience.  

It is not necessarily testing more often, it is just for new releases. The testing they need to do is to work more closely with different environments and take notice of where issues tend to occur. They should have some idea of what environments are experiencing issues more often by now because of which companies are reporting the issues. They can make compensations for testing in those environments.  

I do not have any new features that the product requires off the top of my head. I think that more than improving the product, there are management portfolios and other peripheral things that could be better integrated. But just doing better testing is the main improvement that they need to make.  

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SasikaRanasinghe - PeerSpot reviewer
Business Development Manager at Fentons Limited

An area for improvement I found in this solution is the configuration. Though it's currently an improved version, it could still be made easier, so technical people could benefit from being able to configure Aruba Wireless within a quicker amount of time.

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Network Team Leader at a retailer with 10,001+ employees

There are some issues we occasionally have. However, they are easily remedied.

Recently, HP acquired Aruba. There have been some changes in the licensing form. Platforms are changing. These kinds of things are slowly happening. However, it is not a problem.

The issue is that the delivery timelines have increased. That is not only for Aruba, even for all the partners; it is increased. That is something which they need to improve. The hardware takes too long to be delivered.

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Network Infrastructure Engineer at KAIZNE

Most of the access points don't include the chargers. If you want to increase your coverage, then you need to have a charger. When our customers ask about access points, we always recommend Aruba; however, when we tell them that they need to buy the chargers separately, they become upset, saying: "We already bought Aruba access points, the chargers should come with it".

This is my main concern. In the last five years, I've installed nearly 300 Aruba access points and most of my customers have complained about the chargers. If this problem was addressed, I wouldn't have any other complaints.

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J. Fortunato Hontoria - PeerSpot reviewer
Telecommunication Engineer at a comms service provider with 51-200 employees

One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay.

Pricing for the product is also on the higher side.

Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster.

Other areas for improvement in the product include integration and configuration.

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Network Engineer at a university with 201-500 employees

I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools.

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Corporate Senior IT Manager at a manufacturing company with 1,001-5,000 employees

We would like to declare a specific number of devices that an employee or a user can use to access their Wi-Fi. Right now, it's a free for all.

The other features that I would like to explore are alerting and auto reporting of users accessing the internet. I want proactive alerts on the usage of these applications because I have to go to Aruba Central every time to see what's going on.

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Manager - Network Solutions at a tech services company with 10,001+ employees

What I'd like improved in Aruba Wireless is for it to be a full cloud solution.

Making the setup more simple is another area for improvement for Aruba Wireless. There's a big solution for this, but it's not a huge enterprise solution, but Aruba Wireless has thousands of access points, so it's okay.

Security still needs some work with Aruba Wireless, because you don't know which users are accessing, what each user is trying to do, what the applications are and the intentions behind the applications, so there are a lot of complexities behind the scene.

The wireless access points from Aruba Wireless are not just access points, e.g. they form a platform that contains a lot of features such as cloud features, security features, even IoT, so I recommend to have these in all the product range, including small business solutions, so this is what I'd like to see in the next release.

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Infrastructure Manager at a media company with 5,001-10,000 employees

When I compare Aruba with Juniper Mist, Juniper is the more an AI-driven management solution. It is more of a modern solution, I think. Aruba needs to be more competitive with Juniper.  

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Shrijendra Shakya - PeerSpot reviewer
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.

The Help option within the GUI needs to be improved. It would be perfect to have it more descriptive about the functions and features it has.

The online documentation resources could be made more readily available for troubleshooting than to be engaged with the support through email and calls.

During the shipments, the firmware versions on the shipped outdoor APs, indoor APs, and controllers could be matched so that adaptation for the APs is easy.

They should add more features available on Aruba Airwave to the GUI.

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Ahmed Hawary - PeerSpot reviewer
Network Product Manager/ Senior Presales engineer at Nahil Computers

Sometimes the configuration is difficult. 

Aruba needs to offer an IT telephone in order to can catch all of the market. Cisco already has an IT telephone security product. Aruba does not. If Aruba offered an IP conference option it would be great.

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Head of Operations & Support at a tech services company with 51-200 employees

The solution is quite expensive. If they could make the cost a bit lower, that would be helpful. It's pricey compared to, for example, D-Link or TP-Link. Other commonly used products offer more competitive pricing.

The solution should offer more simplified tools.

There needs to be better visibility on the day-to-day monitoring.

It would be ideal if they had cloud services whereby you could manage everything from the cloud. This may be on the most current version, however, on older versions, they don't offer this. Even if you deployed on-premises, you should be able to control everything from the cloud.

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Antonio Chuquimarca - PeerSpot reviewer
Project and Services Manager at Gensystems

Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment.

We're not really missing any features at this time. 

They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases.

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Samy Masihy - PeerSpot reviewer
Wifi Solution Architect at Netpro SpA

The pricing could always be better.

Technical support needs work. It's hard to reach the right people you need to help you when you come face to face with issues. 

I can't say that they are missing any features at this time. There's nothing I can think of needing in the next release. 

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Director of Networks at Sellcom Solutions

The network times for protocol synchronization can be improved. Sometimes it's complicated, and we need to tweak it to coordinate or synchronize it to the clock at the network access point.

I have some issues with the introductory domain with the frequency that we use. For example, it's very common to have a box with a frequency channel with the introductory domains in Mexico. The access points have some issues in this release; I think it's version eight.

Sometimes the documentation is confusing. You have to figure out a lot of different placements on your own because of the outdated information.

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Converged Services Project Manager at a tech services company with 11-50 employees

Better integration with equipment from other vendors would ease the deployment process in some cases. It is also helpful because certain vendors concentrate more heavily on a certain side of the industry. For example, one may focus on security but neglect availability. Being able to integrate gives a better overall solution.

Security is something that can be improved.

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Luiz Canario - PeerSpot reviewer
Integration and Support Analyst at a comms service provider with 10,001+ employees

Their documentation needs to be improved. Aruba's documentation is poor.

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Engineer at Eden

The certification for licensing could be better.

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Hoon Lim Chin - PeerSpot reviewer
Sales Manager at ITWin Technology Sdn. Bhd.

The solution is now taking eight to 12 months to deliver the product. It takes too long to receive it right now.

Depending on how you design the setup, it can get complicated. 

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VP at a comms service provider with 11-50 employees

Aruba Wireless is among the leaders in the market. We are not talking about basic access points. As a leader, they keep ahead of the field.  

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Mahmoud Shehadeh - PeerSpot reviewer
Technical Support at MayaSoft

The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost.

In the next release, I would like the WiFi text included.

Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.

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Network Engineer at a computer software company with 51-200 employees

Improvements to the GUI, such as being able to search in the Mobility Master, would be nice. It is hard to find and provision APs when you have a substantial install base.

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CEO at a tech services company with 51-200 employees

They should have more support for implementing Aruba Wireless in Smart Cities and outdoor applications.

The price of this product could be improved.

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Advisory Systems Engineer at a government with 5,001-10,000 employees

I believe that Aruba's support could be improved.

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An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees

The GUI dashboards should more user-friendly.

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LamViet Tan - PeerSpot reviewer
Administration Supervisor at TPC VINA Plastic and Chemical Corp., Ltd.

The user interface could be improved in Aruba Wireless. This would make the setup easier.

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IT Manager at MNHD

The stability and management could be improved.

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Team Leader Network and Communications at a comms service provider with 1,001-5,000 employees

Better integration between the controller and the ClearPass portal would be a nice change. Currently, they're separated, but if they could be combined and managed in one portal it would be much better.

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MichaelZhang - PeerSpot reviewer
IT Director at Guangdong Technion Institute of Technology

Perhaps Aruba should publish some best practices for deploying its solution in different industries. 

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Gaurav Vyas - PeerSpot reviewer
Head Of Information Technology at Jekson Vision Pvt Ltd

When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete.

It is not as easy as some other products to configure, including setting policies.

Otherwise, everything is fine.

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Ranveer Seetaloo - PeerSpot reviewer
Head - Managed Connectivity Services at Rogers Capital

The price could be better. In the next release, I would like to have more analytics features.

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DImo Dimov - PeerSpot reviewer
R&D Engineer IC Design at inLab Ltd

I believe more security options are needed.

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Networking Enterprise Specialist at a educational organization with 5,001-10,000 employees

The reliability could be improved.

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Leon Rautenbach - PeerSpot reviewer
Group IT Manager at Meridian

Aruba Wireless has room to improve the connection from one AP to another.

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Buyer's Guide
Aruba Wireless
August 2022
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.