Luca Brunetta - PeerSpot reviewer
Administrator at Eurotel S.r.l.
Real User
Top 10
Reliable, easy to expand, and helps improve functionality
Pros and Cons
  • "You don't have to deal with licenses."
  • "It is a software characteristic, and it is during the reboot. During the startup of the AP, the AP tells you that you are using the wrong password. However, I have realized that this is not true."

What is our primary use case?

We primarily use the solution for our wireless network.

How has it helped my organization?

It has improved the functionality of our company. It is quite handy.

What is most valuable?

Aruba Instant is very useful. Even if you just have one device you can create a larger network with just a few configurations. 

You don't have to deal with licenses. 

What needs improvement?

There is one particular thing that I see that needs improvement. It is a software characteristic, and it is during the reboot. During the startup of the AP, the AP tells you that you are using the wrong password. However, I have realized that this is not true. The AP sees that it's not ready to get the login, and it replies you wrote a wrong password, yet that is not true. The real issue is that the AP is not ready. You get the right login, if you wait five minutes with the same password, it will work. The login is successful. This "wrong password" message should be "Wait, the AP is rebooting."

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For how long have I used the solution?

I've used the solution for one year.

What do I think about the stability of the solution?

The solution is relatively stable. We had some bugs on some occasions, however, after you are configured, the system is quite stable. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The product can scale. It is definitely good. You just have to add a similar AP sourcing the same version and same model. My wireless networks are quite small, so I don't have more than 100 APs.

The amount of people using it under us is 300 people.

We are integrators, so in the next month, we are going to install some other instant systems.

How are customer service and support?

I've dealt with technical support. How well the response is depends. In general, I feel good with the support and with the professionality and their ability as well. The one thing that I want to be improved is the engineers.

They have to read the entire description. I usually write all of the parameters, for example, the version, my devices, and a description of my infrastructure. And then I received an email, "Please, tell me the version. Please, add a particular file." Yet when I open a case, I add this information from the beginning. They just have to read and get the information. I'd estimate that in at least 50% of the cases, the technicians do not read the notes I send at all.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup depends on the configuration that the user wants. The instant infrastructure is relatively straightforward, however, it depends on the environment - including what kind of antenna you have to use if you have an external antenna. The web configuration is quite straightforward depending on the configuration.

We only need three or four people for the installation and the configuration. Once it depends on the environment. 

What about the implementation team?

My company is a system integrator, so we install devices.

What's my experience with pricing, setup cost, and licensing?

It's not easy for me to talk about the cost since I am a technician. I'd rate it a two out of five in terms of affordability. It's more on the expensive side. There might be some extra costs involved depending on the infrastructure. 

What other advice do I have?

We are an integrator, and we have many customers. Then we have a partnership with the distributors, with the sellers.

We work with Aruba devices and Aruba Access Points and Switches. We work with Access Point using Instant Infrastructure, Wireless Controller, or Aruba Central.

There is some confusion about using the website due to the integration with HP. Sometimes you have to go to the HP website and sometimes to Aruba. Also, now, there is the integration with HP GreenLake and you have to log in to an HPE website and then go to the Aruba portal, which is quite confusing. This confuses me. There are too many portals, and it just jumps from one to the other. It's not so handy.

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wilson Salas - PeerSpot reviewer
Arquitecto de Infraestructura y Networking at Teuno
Real User
Top 10
It's simple to deploy and use
Pros and Cons
  • "It's a good solution for small businesses because it's easy to figure out. It's simple to set Aruba up in any configuration, like link aggregation or static loads. It's suitable for less complicated configurations, whereas Cisco devices are bigger and more difficult to implement."
  • "My biggest problem with Aruba Instant was the DHCP implementation. The DHCP server needs to ping an IP address to connect to the internet. In some cases, we don't have a DHCP server in the network, and it was really a problem."

What is our primary use case?

I designed a data center for a client, and we used Aruba to develop all the solutions. 

What is most valuable?

Aruba Instant is simple to deploy and use. 

What needs improvement?

My biggest problem with Aruba Instant was the DHCP implementation. The DHCP server needs to ping an IP address to connect to the internet. In some cases, we don't have a DHCP server in the network, and it was really a problem. 

Aruba should also add the ability to configure the stack. There is a series in many switches. I don't remember the series that permits this type of configuration, but I think that the stacking configuration will be an advantage for switches that are critical in the business section.

How are customer service and support?

I work with Aruba technical support to deliver the product to our clients. We have to work after hours, nights, and weekends.

How was the initial setup?

Implementing Aruba Instant is straightforward. You can configure it with Aruba's web browser interface or a cell phone app from the App Store or Google Store. 

It's a good solution for small businesses because it's easy to figure out. It's simple to set Aruba up in any configuration, like link aggregation or static loads. It's suitable for less complicated configurations, whereas Cisco devices are bigger and more difficult to implement.

What other advice do I have?

I rate Aruba Instant eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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April 2024
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Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at Wagner Kablo A.S.
Real User
Top 5
Easy to install, has good performance, and solved our problem of lost data packets
Pros and Cons
  • "The most valuable feature is that it provides a redundant wireless connection for a client."
  • "This solution would be improved if they supplied free software controllers."

What is our primary use case?

We use this solution for our wireless network.

All of our wireless devices are on the Aruba network.

How has it helped my organization?

We are using the Ubiquiti UniFi access points and they were dropping data packets, but using Aruba has solved that problem.

What is most valuable?

The most valuable feature is that it provides a redundant wireless connection for a client.

This solution is easy to install and it has good performance.

What needs improvement?

This solution would be improved if they supplied free software controllers.

For how long have I used the solution?

I have been using this solution for one month.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This solution is scalable. You can add devices from the dashboard.

We have an average of two hundred people who use this solution.

How are customer service and technical support?

The technical support for this solution is good.

Which solution did I use previously and why did I switch?

We are using Ubiquity access points and using Aruba has solved the problem of dropping network packets. However, Ubiquity has the advantage of free software controllers.

How was the initial setup?

The initial setup of this solution is very easy.

The deployment took approximately two hours, which includes all of the access points active and on the network.

What's my experience with pricing, setup cost, and licensing?

I purchased the hardware and there are no monthly or yearly licenses to buy.

What other advice do I have?

This is a good solution that is easy to install and performs well.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
IT Solutions Consultant at Ace Business Pte Ltd
Consultant
Top 20
It's cheaper than competing solutions and simpler to deploy
Pros and Cons
  • "I've worked with other products, but I prefer Aruba because of its cost and simplicity."
  • "The network planner could be improved. You should be able to import a floor plan, and the application should suggest the optimal placement of your devices."

What is our primary use case?

We deploy Aruba Instant for customers on a project basis. 

What needs improvement?

The network planner could be improved. You should be able to import a floor plan, and the application should suggest the optimal placement of your devices. 

For how long have I used the solution?

I've used Aruba Instant for the last couple of years.

What do I think about the scalability of the solution?

We mostly use Aruba for medium-sized companies, but it could work at the enterprise level. 

Which solution did I use previously and why did I switch?

I've worked with other products, but I prefer Aruba because of its cost and simplicity. 

How was the initial setup?

Aruba Instant is effortless to set up. That's one reason we use it. It isn't complicated at all. 

What's my experience with pricing, setup cost, and licensing?

Aruba Instant is slightly cheaper than other solutions in the same category. 

What other advice do I have?

I rate Aruba Instant nine out of 10. I recommend planning before you deploy Aruba to map out the ideal location for all your devices. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Sales at Biplan Global Co., Ltd
Reseller
Top 20
An easy-to-manage solution that should improve customer support
Pros and Cons
  • "Aruba Instant is easy to manage."
  • "The tool's customer service should improve."

What is most valuable?

Aruba Instant is easy to manage. 

What needs improvement?

The tool's customer service should improve. 

For how long have I used the solution?

I have been using the product for a few months. 

What do I think about the stability of the solution?

The product is scalable. 

What do I think about the scalability of the solution?

The tool is stable. 

How are customer service and support?

The support is fine. 

How would you rate customer service and support?

Neutral

How was the initial setup?

Aruba Instant is easy to deploy. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable. 

What other advice do I have?

I would rate Aruba Instant an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Technical Support Specialist at Nextec
Reseller
Great coverage, scalable, and stable
Pros and Cons
  • "The coverage of the solution is great."
  • "The connectivity of the solution can use some improvement."

What is most valuable?

The coverage of the solution is great.

What needs improvement?

I would like to see the solution stored within our country or region so we don't have to wait for hardware to be delivered internationally.

The connectivity of the solution can use some improvement.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is easily scalable.

How are customer service and support?

There has been a slight decline in the last two years in hardware supply due to COVID, and the regional conflicts with Ukraine and Russia, but customer service and support have met the SLA.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. The onboarding can sometimes take longer, especially with the 5500 because of the bigger processes within the AP itself. Once the onboarding is complete it is perfect.

What about the implementation team?

We are a vendor and implement for other organizations.

What's my experience with pricing, setup cost, and licensing?

The setup cost varies based on each organization's requirements but it is within reason.

What other advice do I have?

I recommend you set it up before you install the solution. A lot of people think the solution is like a Meraki-type setup but it's not. I would rather centralize the installation and then ship it out.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller/implementer
PeerSpot user
Arvind Yadav - PeerSpot reviewer
Sr. Manager-Sales at Infracomm Solutions Limited
MSP
Useful management, high performance, and helpful support
Pros and Cons
  • "The most valuable features of Aruba Instant are management and performance."
  • "Aruba Instant can improve by increasing the gigabit range of the switch or by adding additional management features and tools. It can be helpful."

What is our primary use case?

We use a mixture of deployment models. Sometimes it's hybrid, on-premise, or on the cloud.

What is most valuable?

The most valuable features of Aruba Instant are management and performance.

What needs improvement?

Aruba Instant can improve by increasing the gigabit range of the switch or by adding additional management features and tools. It can be helpful.

In a future release, there could be some improvements in the dashboards. At this time dashboards are only available with a wizard.

For how long have I used the solution?

I have used Aruba Instant within the last 12 months.

What do I think about the stability of the solution?

I have found Aruba Instant to be stable.

What do I think about the scalability of the solution?

Aruba Instant is scalable.

How are customer service and support?

Technical support is perfectly fine because we have an in-house team that is comfortable with Aruba Instant. As for Aruba Instant technical support, it is perfect.

Which solution did I use previously and why did I switch?

I have previously used other solutions, such as SEIM and Cisco. I have found the features in Aruba Instant to be better than in SEIM or Cisco. 

How was the initial setup?

Aruba Instant installation was simple.

What's my experience with pricing, setup cost, and licensing?

Some aspect of the price of Aruba Instant is very economical because if the customer is requiring more features the customer needs to pay a higher amount.

What other advice do I have?

I would recommend this solution to others.

I rate Aruba Instant a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Naveen A - PeerSpot reviewer
Senior Project Manager at Nipun Net Solutions
Real User
Improved our organization because there is local accessibility, and the manageability is much easier
Pros and Cons
  • "The cost is low, and there is controller-less architecture."
  • "I think they're missing roadmaps to the partners and the customers. They're releasing the products, but there are no quick updates to the partners and the customers."

What is our primary use case?

We prefer to use this solution for smaller organizations.

For private customers, generally we prefer a private cloud. If it's a government-based company, like central government and government-based companies, they prefer on-prem.

There are six people using this solution in our environment.

How has it helped my organization?

It has improved our organization because it's local management, and the access point has the same ability to have controller functionality. Obviously, one is the price. There is local accessibility, and the manageability is much easier.

What is most valuable?

The cost is low, and there is controller-less architecture.

What needs improvement?

I think they're missing roadmaps to the partners and the customers. They're releasing the products, but there are no quick updates to the partners and the customers.

They need to communicate better with the partners when it comes to training.

For how long have I used the solution?

I have used this solution for about six years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

Technical support was good.

Which solution did I use previously and why did I switch?

We used a different solution and switched because of a customer requirement, not a specific technical reason. Some customers ask for Aruba.

How was the initial setup?

The initial setup was easy. Deployment takes a day. We used five or six people for deployment.

What was our ROI?

We saw ROI from this solution.

What's my experience with pricing, setup cost, and licensing?

The cost was affordable.

What other advice do I have?

I would rate this solution 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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