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Apica Synthetic Room for Improvement

Davide Diana - PeerSpot reviewer
Senior APM Specialist at a tech services company with 1,001-5,000 employees

The first thing that I would suggest they improve is the user interface. Not from the point of view of how to access the features, but how they are presented. The user interface is very clear, but there are some components of the user interface that are not up to date. Just to give you an idea, today we have web applications that are called single-page applications that are much faster than the old style of web application. If we can move faster into the flow of the graphic user interface, and in a more effective way, it will save us a lot of time.

Another feature they can improve is related to how easy it is to set up what they call on-premises locations. Apica offers locations all over the world, but they also offer a manual to install a location on-premises to check the availability of services that are not public. This process, at the moment, is not so easy to achieve. The last time we did it, we were forced to contact their support to set it up. The automation of this kind of setup is not good. It should be something that does not require human involvement to follow the deployment. The possibility of being totally independent in installing and using an on-premises location would be much better.

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SL
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm with 10,001+ employees

We have been able to work with the different protocols. Some of them have been challenging to use inside of our network. Sometimes, we face some difficulties getting to a particular site or authentication. 

The scripting features are proprietary. I would like to see more enhancements where the core solution can take on more generally available open languages, like Python. While Apica does accept Java and some Python, I would like to see more of the ability to just execute external scripts for generally available languages out there in industry.

Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement.

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Gabriele Armao  - PeerSpot reviewer
Head of Monitoring at a tech services company with 1,001-5,000 employees

When we started using Apica Synthetic, we lacked a very important feature that was readily available in the following months. The alerting is usually very good - it allows if any websites or web pages are not responding properly. What we missed was the ability to aggregate alerts. This means that if we were monitoring one website with multiple probes worldwide, like Tokyo, France, and London, then Apica Synthetic would initially alert us if any of these three probes were responding with errors. We wanted a less sensitive alerting. For example, we could be alerted if the website was unavailable from all three probes, not just one. However, an aggregated check was not initially available. 

We do have two main open topics with them, regarding the features that we would like improved or added. 

  1. The reporting part that we use for our executives needs a bit more customization capabilities. Right now, you can use only the three main templates for reporting. We would like to be able to customize them. 
  2. The management of their single-sign on authentication does not 100 percent fit our requirements.
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Buyer's Guide
Apica Synthetic
October 2022
Learn what your peers think about Apica Synthetic. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.
SB
Global Monitoring & Tools Manager at a financial services firm with 10,001+ employees

We have had some use cases come up, like when we have teams logging on through a VDI or multi-factor authentication where we have to think about things a bit differently. We are still working through how we might leverage Apica for those types of use cases. However, generally speaking, it has enough flexibility to be able to monitor the complex apps that we typically use it for.

We have been focused on reducing polling times for synthetic checks. We have gone from 10 minutes down to five minutes for a pretty broad swath, but there is some appetite to reduce that further, which could be an improvement. 

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Buyer's Guide
Apica Synthetic
October 2022
Learn what your peers think about Apica Synthetic. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.