Compare SS&C Blue Prism vs Tricentis

SS&C Blue Prism

Based on 132 reviews.

Tricentis

Based on 208 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. UiPath Platform

June 2025

UiPath Platform vs. Blue Prism

Updated: June 2025

Buyer's Guide

Blue Prism vs. Blue Prism Cloud

June 2025

Blue Prism vs. Blue Prism Cloud

Updated: June 2025

Sample Customers

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

13 reviews

22 reviews

13 reviews

3 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

Government

Educational Organization

13%

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Ingram
Director at Real Capital Solutions
We use the solution for back-office accounting automation.
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Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
The main use cases for Blue Prism in my environment are a mixture of everything. Primarily, it started with finance,...
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Review 1 of 2

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
Tricentis NeoLoad is a standard tool for testing from an application coverage and reporting aspect. At our company,...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Tricentis qTest for defects management and test case upload, where I execute my test cases and attach evidence...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Gul Ansari
Solution Architect-Intelligent Automation at Kone Oyj
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
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PaulBull
Intelligent Automation Delivery Manager at Digiblu
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
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Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
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Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
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Bantu Kumar
Senior Technical Director at Globant
I work very closely with the support team and their professional services teams, and I think that Blue Prism provides...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
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PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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SanjayVyas
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
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Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
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Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
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Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
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Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
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Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
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Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
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Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
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N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
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Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
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Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
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Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
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Anonymous User
Sr Mrg, IT at a healthcare company
As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue...
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Sravani K
RPA Developer at SDLC Partners
I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications....
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Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
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DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
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Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
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MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
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Review 1 of 30

Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
VijaySawale
Test Associate & Manager at IGT Solutions
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
PrashantSonawane
Leading Automation Practice at a tech services company
Initially, the support was good when they had it. But later on, the support started falling away.
Read full review of TestProject [EOL] »
Antonio Oteri
IT Telecom Quality Senior Tester at TIM

Read full review of Tricentis Tosca »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Anonymous User
Test Automation Engineer at Infosys
Technical support is fair.
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech services company
The technical support of Tricentis Tosca is good. They have been helpful and resolved our problem.
Read full review of Tricentis Tosca »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
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Sanket Sunil Randive
Senior Consultant at a tech services company
My rating for the Tricentis NeoLoad technical support is four out of five because I never faced any issues with...
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer Service: Customer service is reasonably good. The live chat facility works just fine. Technical Support: I...
Read full review of Tricentis Tosca »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer service is reasonably good.
Read full review of Tricentis Tosca »
ChrisFirst
Senior Architect at a manufacturing company
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue...
Read full review of Tricentis qTest »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Katie Clifford
Senior E2E Solution Engineer at Planet
The technical support is great. I have not reached out to the support often but when I have they have been very...
Read full review of Tricentis Tosca »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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