Compare SS&C Blue Prism vs Tricentis

SS&C Blue Prism

Based on 138 reviews.

Tricentis

Based on 214 reviews.

Sample Customers

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

7 reviews

17 reviews

5 reviews

3 reviews

Top Industries

Financial Services Firm

16%

Manufacturing Company

Construction Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
Read full review of Blue Prism »
Praveen MS
Senior Manager at Ernst & Young
I have contacted technical support and they have provided decent support.
Read full review of Blue Prism Cloud »
Aaron Ingram
Director at Real Capital Solutions
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
Read full review of Blue Prism »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
Acacio Melo
RPA Developer at Symphony Latam
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
Read full review of Blue Prism Cloud »
Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
Read full review of Blue Prism Cloud »
N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
Read full review of Blue Prism Cloud »
Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
Read full review of Blue Prism Cloud »
Ron Bonin
CGO at a consultancy
I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically...
Read full review of Blue Prism Cloud »
Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
Read full review of Blue Prism Cloud »
DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
Read full review of Blue Prism »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
Read full review of Blue Prism »
Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
Read full review of Blue Prism »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
Read full review of Blue Prism »
Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
Read full review of Blue Prism »
Anonymous User
Head of Strategic Alliances at Zensar Technologies
People find it difficult to get L1 and L2 support. They're pretty weak at L1 and L2 support, so you have to have your...
Read full review of Blue Prism »
MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Anonymous User
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
Read full review of Blue Prism »
Anonymous User
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
Read full review of Blue Prism »
Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »

Review 1 of 30

Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Sangeetha Alur
Principal Software Engineer at One Advanced
The support value is only when you are taking a very high price. For instance, if we want better support, they would...
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
VijaySawale
Test Associate & Manager at IGT Solutions
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Engineer Lead at a consultancy
I've never reached out to technical support. I cannot speak to how helpful or responsive they would be. That said,...
Read full review of TestProject [EOL] »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Vice President - Global Head of Delivery at a computer software company
Technical support for Tricentis NeoLoad is good. My company hasn't had many issues with support. If I were to rate...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Consultant at a outsourcing company
I have been in contact with technical support and they have been very responsive. I can't complain.
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer Service: Customer service is reasonably good. The live chat facility works just fine. Technical Support: I...
Read full review of Tricentis Tosca »
ChrisFirst
Senior Architect at a manufacturing company
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue...
Read full review of Tricentis qTest »
Anonymous User
Division Chief
Technical support has been awesome. There is no doubt in my mind that it's been very good.
Read full review of Tricentis qTest »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Deepak Shinde
IT Consultant at a maritime company
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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