Compare SS&C Blue Prism vs Tricentis

SS&C Blue Prism

Based on 135 reviews.

Tricentis

Based on 211 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. UiPath Platform

July 2025

UiPath Platform vs. Blue Prism

Updated: July 2025

Buyer's Guide

Blue Prism vs. Blue Prism Cloud

July 2025

Blue Prism vs. Blue Prism Cloud

Updated: July 2025

Sample Customers

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

12 reviews

23 reviews

12 reviews

4 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
Gul Ansari
Solution Architect-Intelligent Automation at Kone Oyj
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
Read full review of Blue Prism »
Alin Mistode
Enterprise Architect at a wholesaler/distributor
We had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Blue Prism »
WayneFillis
Robotic Process Automation Manager at South African Reserve Bank
Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls...
Read full review of Blue Prism »
Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
Read full review of Blue Prism »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Abhimanyu Thite
Software Engineer at Globant
The value of this product could be greatly improved if we could get satisfactory answers from the technical support....
Read full review of Blue Prism »
Aaron Ingram
Director at Real Capital Solutions
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
Read full review of Blue Prism »
Anonymous User
Sr Mrg, IT at a healthcare company
As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue...
Read full review of Blue Prism »
Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
Read full review of Blue Prism Cloud »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
Read full review of Blue Prism »
Anonymous User
Director - APAC at a consultancy
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Acacio Melo
RPA Developer at Symphony Latam
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
Read full review of Blue Prism Cloud »
Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
Read full review of Blue Prism Cloud »
Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
Read full review of Blue Prism Cloud »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
Read full review of Blue Prism »
Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
Read full review of Blue Prism »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
Read full review of Blue Prism »

Review 1 of 30

GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the...
Read full review of Tricentis Tosca »
Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead
The level of technical support is average. I reported that the web application response was very slow and I never...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
RajaRao
Associate at Tech Mahindra Limited
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Salesforce Admin/Tester/TOSCA Automation Tester at a healthcare company
Good.
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Regional Test Coordinator at a computer software company
We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally...
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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