Compare Arcserve vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

OpenText Data Protector

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Carbonite Server

INLINE Commercial Construction, Hamilton County

Popular Solutions

Arcserve UDP

4 reviews

Arcserve OneXafe

2 reviews

Arcserve SaaS Backup

2 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Construction Company

12%

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

10%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
SantoshJumani
Presales Consultant at IAA
I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and...
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 30

BRIANJOHNSON2
Independant Consultant at B&H Designs Ltd
The support of Micro Focus ALM Quality Center is good.
Read full review of OpenText Application Quality Management »
Fabrice Beaux
Managing Partner at InterHyve
The solution's technical support never gave my company the fastest response time. I rate the technical support a...
Read full review of OpenText Core Endpoint Protection »
Himanshu_Tyagi
Lead Cybersecurity at TBO
My experience with the technical support customer service team of Fortify was pretty good; I would rate it four out...
Read full review of OpenText Core Application Security »
Marko Stajcer
Delivery director at Poslovna Inteligencija
The solution's technical support is great.
Read full review of OpenText Analytics Database (Vertica) »
MunkhsaikhanBayar
Project Lead - Digital Transformation Unit at Bodi Electronics LLC
The technical support for this solution is really good. The support team are friendly and provide assistance quickly.
Read full review of OpenText Analytics Database (Vertica) »
Victor Horescu
Owner at iQST
Technical support is good. On a scale of one to ten, I would give them eight. For simple questions, they are quite...
Read full review of OpenText AccuRev »
Senthil Natarajan
Chief Operating Officer at a outsourcing company
On the tech support side, they are fairly good. I would rate them an eight out of ten.
Read full review of OpenText Process Automation »
Vishal Karanjkar
Site Head - IOT NW Products & Solutions at Itron, Inc.
We did not need to contact support because we did not have any problems.
Read full review of OpenText Core Application Security »
Anonymous User
IT Consultant at a aerospace/defense firm
I haven’t used technical support in the last couple of years.
Read full review of OpenText Data Protector »
Anonymous User
Senior manager IT at a transportation company
We are directly dealing with R&D in most scenarios. For example, one of the things is we are struggling with is to...
Read full review of OpenText Software Delivery Management »
Anonymous User
Founder & Chief Executive Officer at a tech vendor
I rate customer support as seven out of ten. At times, it is easy and straightforward to get support, but there are...
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Test Automation Engineer at a financial services firm
Right now, we have a good experience with support because we quickly get to developers with issues. When we contact...
Read full review of OpenText Functional Testing for Developers »
SylvainMaertchik
Education Director at ID Integrated Data SA
We do not have too many technical problems, and we are satisfied with the support.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Business Development Manager- Threat Management Services at Insight Enterprises, Inc.
Unfortunately, this may be the single biggest complaint I have. We have had a bad experience in several different...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Senior systems engineer at a manufacturing company
They helped us a lot during deployment, but on a day-to-day basis, whenever we have any issues, there is a lot of...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Portfolio Testing Infrastructure Manager at a financial services firm
Mercury support was very good compared to HP, however they are getting better day by day.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Director - Big Data, IoT and Analytics at a tech services company
I deal directly with Vertica's engineers, so I don't have much experience with their frontline tech support. However,...
Read full review of OpenText Analytics Database (Vertica) »
Federica Camaldo
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
I have contacted the OpenText technical support team regarding Documentum with questions about how to define the...
Read full review of OpenText Documentum Content Management »
Ives Laaf
Head of Compliance & Quality / CISO at a tech services company
Technical support for this solution is fine.
Read full review of OpenText Core Application Security »
Tuan-Phan Anh
Technical Manager at CPCIT
We haven't contacted the technical support with Micro Focus.
Read full review of OpenText Data Protector »
Anonymous User
IT QA Test Manager at a leisure / travel company
Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Senior Data Warehouse Architect at a media company
We had to contact support for the above mentioned issues with adding nodes, and some other minor questions. All pf...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Senior QA Engineer
The tech support is pretty good. Compared to Micro Focus’s SilkTest, it is much better. Although I haven’t used...
Read full review of OpenText Functional Testing »
Anonymous User
Resp. Sistemi Informativi/ IT Manager at a consumer goods company
I don't like technical support very much. We seem to have to wait a long time to get a response from them, which is...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Senior manager IT at a transportation company
As usual, only if we get into any issues that obviously need to be done, we definitely use tech support. Sometimes...
Read full review of Agile Manager [EOL] »
Anonymous User
Supervisor Infrastructure - IOC at Ameren
I haven't yet had to use it for AppPulse. We have ArcSight OMi, in our environment and we have it all under one...
Read full review of AppPulse Suite [EOL] »
Anonymous User
Vice President, IT Application Services at a insurance company
Other than professional services, we haven't used any technical support.
Read full review of OpenText Application Quality Management »
Anonymous User
Software Tools Specialist at a media company
Customer Service: Customer service is generally pretty good. Technical Support: Technical support has been pretty...
Read full review of OpenText Application Quality Management »
Poonam Jain
Head of Testing Services at a tech services company
We have a separate in-house team that deals with technical support.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Security Response Engineer at a media company
They don't listen when we report an event or issue. We tend to be on the bleeding edge, so we have to do our own...
Read full review of OpenText Enterprise Security Manager »

Review 1 of 30

Technical Support

No Data Available

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