Compare ManageEngine vs SmartBear

ManageEngine

Based on 363 reviews.

SmartBear

Based on 233 reviews.

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

SmartBear TestComplete

6 reviews

ReadyAPI

5 reviews

ReadyAPI Test

1 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at a comms service provider
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at a computer software company
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Louis Iwhiwhu
Senior IT Specialist (SAP & Infrastructure) at a manufacturing company
I am a hundred percent satisfied with what I have. On local support, I would rate them a nine.
Read full review of ManageEngine Vulnerability Manager Plus »
Bhavani Prasad Paragi
General Manager at a tech vendor
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Fulvio Cavalheiro
Information security analyst at a tech services company
Support is great, but they don't have all the the techniques to help us. They are very helpful but have higher...
Read full review of ManageEngine PAM360 »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Endpoint Central »
Tanveer Khalid
Technical Consultant at a tech services company
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Oamen Okhilua
CEO at a retailer
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
Charles A
Deputy Director at a healthcare company
Support is moderate and requires improvement, especially on weekends when more support is needed.
Read full review of ManageEngine OpManager »
Hussein Taha
IT Enterprise System Administrator at a government
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine's technical support is fairly consistent and good; however, remote support can be a bit slow, which is...
Read full review of ManageEngine Firewall Analyzer »
Md Abdul Hakim
System Engineer at a tech services company
The support system is very good. We don't encounter any horrible issues, and it is well handled.
Read full review of ManageEngine EventLog Analyzer »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Jai S
Student at a non-tech company
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Nurdine Rajabo
Information Security Officer at a mining and metals company
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
Christian-Torres
Desktop Engineer
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
MB24
IT Helpdesk at a manufacturing company
I would rate the customer service at seven out of ten. The support is only available in English, which created a...
Read full review of ManageEngine Vulnerability Manager Plus »
Andreas Nuelati
System Administrator at a import and exporter
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Chris B
Manager of Information Technology at a engineering company
The technical support is great. The challenge is that sometimes support has to go back to development and the lead...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Manager at a transportation company
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Endpoint Central »
Llahir Albar
Technical Solution Specialist at a security firm
Technical support isn't as good as it could be and is a service that needs work.
Read full review of ManageEngine OpManager »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »
Fredrick-Massawe
System Administrator at a non-tech company
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Prakhar Goel
Sr Test Lead at a manufacturing company
With SmartBear TestComplete, you won't get support when you are stuck. The solution's support should be enhanced. The...
Read full review of SmartBear TestComplete »
Venkata Yedida
Software Engineer at a retailer
The technical support is good.
Read full review of ReadyAPI Virtualization »
Mahendra Andhale
Test Manager at a computer software company
There is an open community and a lot of forums available where you can easily get help with the solution. SoapUI has...
Read full review of SoapUI »
AhmedAllalen
Development team leader / APPR at a government
I have used the support and they assisted us with a problem which they resolved.
Read full review of ReadyAPI »
Veena-Devi
Senior Principal Architect at a tech services company
The solution's technical support takes a longer time to respond.
Read full review of SmartBear TestComplete »
Sandhiya T S
Sr Solutions Engineer at a computer software company
Technical support is excellent. If you reach out to them, they will get back to you within 24 hours.
Read full review of SmartBear TestComplete »
SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at a tech vendor
The support from SwaggerHub is decent yet not the best. The response time needs improvement as it takes a while to...
Read full review of SwaggerHub »
Anushka Wickramaratne
Head of Quality Assurance at a computer software company
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
RobBlack
Enterprise Software Quality Architect at a tech vendor
I would rate technical support as eight out of 10.
Read full review of ReadyAPI Test »
Soumya-Jain
Test Lead Engineer at a recreational facilities/services company
During the initial setup, I faced issues. That may be due to the fact that I had not been through the documents. Some...
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Andrew Kemboi
Digital Bank-QA and DevOps Lead at a financial services firm
Since we have been using SoapUI Pro, we have not required technical support because it is an easy-to-use tool. There...
Read full review of ReadyAPI Test »
VishalPatil
Automation Architect at a tech services company
I found that there are lots of communities, so it's very easy to get help. You can go to the forum, and you can also...
Read full review of ReadyAPI Test »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
Maggie Jones
QA Automation Engineer and Web Developer at a tech vendor
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »
Anonymous User
Sr. Technical Manager - Testing Solutions at a tech services company
The technical support is excellent. We don't deal with them directly, but the feedback that I have received from...
Read full review of SmartBear TestComplete »
Anonymous User
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Jim Ma
Senior Automation Test Analyst at a tech vendor
Technical support is excellent.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Specialist at a tech vendor
SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.
Read full review of SmartBear TestComplete »
Soumya Jain
Test Automation Specialist at a computer software company
ReadyAPI's customer support isn't that great, particularly their response time.
Read full review of ReadyAPI »
Anonymous User
QA Engineer at a computer software company
Customer Service: Very professional and adequate. I would rate this on a 9.5/10. Technical Support: Very professional...
Read full review of SmartBear TestComplete »
Anonymous User
Consultant at a tech services company
We have not spoken directly with technical support. Currently, we are talking to the product manager.
Read full review of SmartBear TestComplete »
Anonymous User
Software Quality Analyst I at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of SmartBear TestComplete »
Anonymous User
QA Supervisor at a financial services firm
The technical support is good. For the related features it supports, on a scale of one to 10, it is around a seven....
Read full review of Zephyr Enterprise »
Anonymous User
Testing Tool Expert at a insurance company
Technical support for this solution is very good. The only problem is that we are in France, and the support is in...
Read full review of ReadyAPI »
Raju YN
QA Architect at a computer software company
I've never used technical support, so I can't speak to how good technical support is.
Read full review of SmartBear TestComplete »
Sai Sasidhar Rangineni
Staff Test Architect at a tech services company
The technical support from SmartBear TestComplete is good.
Read full review of SmartBear TestComplete »
Anonymous User
Team Lead at a tech vendor
Customer Service: 5/5. Technical Support: 5/5.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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