Compare ManageEngine vs SmartBear

ManageEngine

Based on 367 reviews.

SmartBear

Based on 242 reviews.

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

10 reviews

ManageEngine OpManager

12 reviews

SmartBear TestComplete

4 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Financial Services Firm

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »

Review 1 of 5

PranavChaudhari
Senior at Ernst & Young
I have been working as a software development engineer for five years and have been using SoapUI for almost five...
Read full review of SoapUI »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Anonymous User
Sde 2 at a educational organization
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
Anurag Chatap
SDET at a tech vendor
My main use case for SmartBear API Hub involves reviewing the API documentation and OpenAPI Swagger specifications...
Read full review of SmartBear API Hub »

Review 1 of 5

Customer Service

Baabloo Taarwale
Assistant Vice President at 63 moons
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Aaron Dalgleish
Information Technology Consultant at a government
The support from the customer service team is good, they respond on time, and they always seem to be quite...
Read full review of ManageEngine Password Manager Pro »
Donathon Ong
Head of Infrastructure at a financial services firm
Customer service is excellent, rated at ten out of ten. Technical support includes first-call resolution, meaning...
Read full review of ManageEngine ServiceDesk Plus »
Santiago Mantilla
Senior Information Technology Security Consultant at Intelector
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP [EOL] »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
Dario Podhorski
System Administrator at Vodovod Osijek
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We...
Read full review of ManageEngine OpManager »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Anonymous User
Governance And Compliance Administrator at a agriculture
Sometimes, issues may not be resolved. We try to connect to the on-premises environment through the agent.
Read full review of ManageEngine EventLog Analyzer »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Chandra Pogaru
Technical Consultant at alnafitha IT
There are instances where the response may take a day or two. Generally, the SLA response time is under three hours....
Read full review of ManageEngine IT Asset Management »
Anonymous User
Systems Administrator at a manufacturing company
Every time we have had to contact the customer support to assist with an issue or an answer, they have always been...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Systems Manager at Algorythma
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Inside sales executive at a tech services company
The solution's customer support service is nice. They provide instant support. If required, they visit the premises...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a media company
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two. This...
Read full review of ManageEngine Password Manager Pro »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »
Abrar Hussain Khan
Technology Lead at GMG
Customer service and support are excellent, with a perfect score of ten out of ten. The support team is easily...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
EMRAH AKDEVECİ
IT Manager & Software Solutions Technical Manager Vitel A.S. at a computer software company
We have very strong technical support from the headquarters of ManageEngine. They are highly skilled and...
Read full review of ManageEngine EventLog Analyzer »

Review 1 of 30

DeepikaSharma
Senior Software Engineer at CIMB Bank Berhad
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
Francisco Javier Vergara
SecOps Engineer at IriusRisk
Customer support can be a bit slow sometimes, but overall, it is good enough.
Read full review of SwaggerHub »
Behdad Afghahi
Owner & CEO at Simin Invest AB
I would rate the customer support for this solution a four out of five.
Read full review of ReadyAPI Performance »
George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
The support team provides comprehensive support. The support persons are always willing to jump on a call to assist us.
Read full review of ReadyAPI »
Sandhiya T S
Sr Solutions Engineer at Lexington Soft
Technical support is excellent. If you reach out to them, they will get back to you within 24 hours.
Read full review of SmartBear TestComplete »
Ashwini Mude
QA Technical Lead at Fiserv
Mostly, support is fine. We found, while installing the licenses, we got a quick response from the technical team....
Read full review of ReadyAPI Performance »
Prakhar Goel
Sr Test Lead at Emerson
With SmartBear TestComplete, you won't get support when you are stuck. The solution's support should be enhanced. The...
Read full review of SmartBear TestComplete »
Derik Wilson
Software Developer at a tech services company
I would rate the technical support as a five out of five.
Read full review of ReadyAPI Test »
RolandCastelino
QA lead at Bank of Montreal
One time I got help from the technical support team, and they were good. They were able to understand my issue and...
Read full review of ReadyAPI »
Anonymous User
Sr. Consultant at a computer software company
I have not faced any technical challenges so I have yet to contact them.
Read full review of SmartBear TestLeft »
Soumya Jain
Test Automation Specialist at Accenture
ReadyAPI's customer support isn't that great, particularly their response time.
Read full review of ReadyAPI »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Umesh Kavali
Test Engineer at Freelance
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Anonymous User
QA Engineer at a tech vendor
I haven't tried it.
Read full review of CucumberStudio »
Anonymous User
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Front-End Developer at Beaconfire RedEngine
I must acknowledge that the customer support has been A++ when I have run into problems.
Read full review of CrossBrowserTesting »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Anonymous User
Test Analyst
I would give technical support a rating of 8/10.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Practice Leader
Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a...
Read full review of SmartBear TestComplete »
Anonymous User
IT Manager at a insurance company
Technical support is pretty helpful. They are pretty responsive. They come back to you to find out if you want some...
Read full review of ReadyAPI »
Anonymous User
Manager at a financial services firm
The interaction that we have had with Smartbear has been pretty good. They are responsive, and they can give an...
Read full review of ReadyAPI »
Anonymous User
Lead QA Analyst at Loomis Express
If we are facing issues with the tracking calls or any other APIs that we have, a few members are trained to provide...
Read full review of ReadyAPI Test »
Haiping Gong
QA Automation Manager at a tech vendor
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Anonymous User
Technical Product Manager at a tech vendor
The technical support is very good. They are knowledgeable and responsive. I have contacted support multiple times....
Read full review of ReadyAPI Test »
Soumya-Jain
Test Lead Engineer at Strategy Compass
During the initial setup, I faced issues. That may be due to the fact that I had not been through the documents. Some...
Read full review of SmartBear TestComplete »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is very good. If you have a customer ID and you purchase the license, I think you will get a...
Read full review of ReadyAPI »
Anonymous User
Works at a computer software company
The customer service was pretty great. Andrew made sure to get all the information needed to send my issue to the...
Read full review of CrossBrowserTesting »
Anonymous User
Senior Test Manager at a logistics company
The technical support that we get with the solution is quite good. We've been satisfied with it so far.
Read full review of ReadyAPI Test »

Review 1 of 30

Technical Support

No Data Available

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