Compare ManageEngine vs SmartBear

ManageEngine

Based on 370 reviews.

SmartBear

Based on 247 reviews.

Latest Research

Buyer's Guide

AlertSite vs. ManageEngine Applications Manager

June 2026

AlertSite vs. ManageEngine Applications Manager

Updated: June 2026

Buyer's Guide

AlertSite vs. ManageEngine Applications Manager

June 2026

ManageEngine Applications Manager vs. AlertSite

Updated: June 2026

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

ManageEngine ServiceDesk Plus

12 reviews

ManageEngine Endpoint Central

10 reviews

ManageEngine OpManager

8 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Financial Services Firm

Construction Company

Outsourcing Company

Manufacturing Company

Financial Services Firm

14%

Construction Company

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Kaja Salaudin
System Administrator at Agility
Our usual use cases for ManageEngine AssetExplorer include contract management and managing all IT assets, alongside...
Read full review of ManageEngine AssetExplorer »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate customer service and support a six out of ten.
Read full review of ManageEngine ADAudit Plus »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Charles A
Deputy Director at a healthcare company
Support is moderate and requires improvement, especially on weekends when more support is needed.
Read full review of ManageEngine OpManager »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
Donathon Ong
Head of Infrastructure at a financial services firm
It took me some time to learn the tool. However, the support is awesome. Whenever I've met with some problem, I will...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
Technical support can be problematic. They usually support us from India, but because of compliance requirements,...
Read full review of ManageEngine Applications Manager »
Sivakumar Murugavel
Head Of IT Infrastructure Network Security and Compliance at LMW
We get good support, even though we currently use the basic version. They are responsive. We get good support as of now.
Read full review of ManageEngine ServiceDesk Plus »
Oamen Okhilua
CEO at Heclo
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
Karthik G
Enterprise Pre-sales Specialist at a manufacturing company
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
AjaiVictoria
Information Technology Consultant at a outsourcing company
Technical support is good. Even if you contact them by email, you will receive a reply within one or two hours.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
QuyVan
Technical Consultant at FPT Telecom
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Frank Kadlec
General Manager at Two Practice Logistics
We don't have problems with support. They are very helpful and responsive. We also use remote sessions to do support...
Read full review of ManageEngine Endpoint Central »
Nayef Hamzeh
IT Manager at cmc
Technical support has been very good.
Read full review of ManageEngine ServiceDesk Plus »
Abdulaziz Alghamdi
System Engineer at Saudia technic
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
YassiaSavadogo
Network security architect at Arcep
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Jai S
Student at Rabdan Academy
Customer service and support are amazing.
Read full review of ManageEngine Exchange Reporter Plus »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Endpoint Central »
Suraj Pethkar
System Administrator at Star india pvt ltd
We've never needed to contact the technical support.
Read full review of ManageEngine OpManager »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »

Review 1 of 30

MohammadImran
Senior associate at a financial services firm
I haven't contacted the support since I haven't faced any issues.
Read full review of SoapUI »
Kavya S
Data Engineer at a outsourcing company
The customer support is good. I would rate the customer support a ten out of ten.
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
Their technical support scores around five to seven out of ten in my opinion. It is sufficient in understanding...
Read full review of CucumberStudio »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
SandeepTarwe
Team lead at a consultancy
From the feedback I received from my team members who contacted technical support, it was good. I personally never...
Read full review of AlertSite »
Harold Rios
Director at Finding Technology Company
The technical support is good. They are very responsive and helpful. We are quite satisfied with eh level of support...
Read full review of SmartBear TestComplete »
Manikandan Kalidas
Senior QA Consultant at a comms service provider
We had to connect with technical support at ReadyAPI one time. We could not get the Bitbucket repository to ReadyAPI....
Read full review of ReadyAPI »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
Anonymous User
Works
Good customer service. No complaints here.
Read full review of CrossBrowserTesting »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
Andres_Gomez
Support Engineer at a computer software company
I have not used the customer service support, so I do not have information about that.
Read full review of CucumberStudio »
Anonymous User
Senior Consultant at a tech services company
Support calls were helpful at the beginning, and I haven’t used the support since then.
Read full review of SmartBear TestComplete »
Anonymous User
Software QA Engineer at a financial services firm
8/10 - the answer for reported bug was a known issue and a fix will be a part of future releases, no time scale...
Read full review of ReadyAPI Test »
Anonymous User
Sr. Software Quality Consultant at a tech services company
Customer Service: It is quick. Technical Support: Not so helpful most of the times. They always fail to produce a...
Read full review of SmartBear TestComplete »
Anonymous User
Systems Test Manager at a transportation company
Technical support can be improved by being more efficient in responding to questions.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Test Manager at a logistics company
The technical support that we get with the solution is quite good. We've been satisfied with it so far.
Read full review of ReadyAPI Test »
Jim Ma
Senior Automation Test Analyst at a tech vendor
Technical support is excellent.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Automation Development Engineer at a manufacturing company
Technical support has been good. There was an issue where certain installations of TestComplete would give an...
Read full review of SmartBear TestComplete »
Umesh Kavali
Test Engineer at Freelance
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
Soumya-Jain
Test Lead Engineer at Strategy Compass
I purchased the license from a vendor based in India, and when I have any issues, I reach out to them directly. I...
Read full review of ReadyAPI »
Anonymous User
Head of Software Development Lab at a logistics company
An eight out of 10. They respond quite fast (in few hours) and are very open-minded.
Read full review of CucumberStudio »
Damon Lin
Senior Engineer at Splashtop
This is a lot of documentation provided for support but they still need some important information to be added. For...
Read full review of ReadyAPI »
Anitha Eswari
Engineer at a tech vendor
I have not contacted technical support because I am using the trial version.
Read full review of SmartBear TestComplete »
Anonymous User
Sr. Technical Manager - Testing Solutions at a tech services company
The technical support is excellent. We don't deal with them directly, but the feedback that I have received from...
Read full review of SmartBear TestComplete »
Anonymous User
SQA Team Lead at a tech vendor
Community is very helpful.
Read full review of SmartBear TestComplete »
Anonymous User
Systems Engineer at a tech services company
Customer Service: They used to respond in less than 24 hours, and compared to SpiraTest, it's not that great....
Read full review of SmartBear TestComplete »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Anonymous User
Technical Leader at a tech services company
Customer Service: I haven't had to use customer service. Technical Support: I haven't had to use technical support.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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