Compare ManageEngine vs Ping Identity

ManageEngine

Based on 342 reviews.

Ping Identity

Based on 59 reviews.

Sample Customers

ManageEngine Password Manager Pro

Australian Catholic University

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

ManageEngine Endpoint Central

19 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine OpManager

12 reviews

ForgeRock

8 reviews

Ping Identity Platform

15 reviews

Top Industries

Educational Organization

20%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »

Review 1 of 5

Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
I use the solution in my company for all of our authentications, specifically microservice authentications.
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
I work with Governance ( /categories/grc ), Risk, and Compliance ( /categories/grc )(GRC), IT Service Management...
Read full review of Ping Identity Platform »

Review 1 of 2

Customer Service

CarlosPerez7
Director of IT at Health Choice Network, Inc.
The customer service is not as good as it should be. Sometimes they get a little convoluted.
Read full review of ManageEngine ServiceDesk Plus »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is...
Read full review of ManageEngine IT Asset Management »
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Dmytro Petrashchuk
CTO at IT Specialist LLC
ManageEngine's technical support team are very helpful and do their best to solve any question. In general, I'm very...
Read full review of ManageEngine ADAudit Plus »
Mohamed Wanas
NOC Service Desk Team Lead at MORO
Since we are not their premium customers, they don't answer our concerns quickly. It takes some time to get answers...
Read full review of ManageEngine ServiceDesk Plus »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
Tejinder Thakur
Network Engineer at SourceFuse
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
Mostafiz Miah
Presales & Technical Lead at Elitbuzz Technologies Ltd
The support of the product is very good. The product offers support via emails, chats, and even through community...
Read full review of ManageEngine Firewall Analyzer »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Jai S
Student at Rabdan Academy
We are satisfied with the support team.
Read full review of ManageEngine ADManager Plus »
Anonymous User
IT Administrator at a retailer
Technical support is good. Not excellent but I can say it's good. We are satisfied.
Read full review of ManageEngine OpManager »
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
We're still receiving support from the implementer so haven't had to deal with technical support yet.
Read full review of ManageEngine ServiceDesk Plus »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Nilanjan Karmakar
Senior Manager at a consultancy
The technical support is easy for me as I have a support architecture in place. It has been good for the software.
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
T.P Thomas
Senior Engineer at NICBM
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Kaja Salaudin
System Administrator at Agility
They provide us with comprehensive support. I would rate it ten out of ten.
Read full review of ManageEngine AssetExplorer »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Suraj Pethkar
System Administrator at Star india pvt ltd
We've never needed to contact the technical support.
Read full review of ManageEngine OpManager »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of Ping Identity Platform »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of Ping Identity Platform »
MAHESHKUMAR7
Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED
A lot of teams work with technical support, but I work with it for user issues only. You might need support with...
Read full review of Ping Identity Platform »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
As ForgeOps is not internally supported as a product feature, one always has to have professional service to support...
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Jean-Michel Repond
System manager at Tribunal fédéral suisse
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Anonymous User
IAM CyberSecurity Consultant at a tech services company
So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Tavernt Muchenje
Managing Director at I'curity Solutions
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
Read full review of ForgeRock »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Senior Solution Support Engineer at a tech services company
Customer Service: Average. Technical Support: Average.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of Ping Identity Platform »
Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
Read full review of ForgeRock »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of Ping Identity Platform »
Sami Alsouri
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
Technology Solutions Leader at a outsourcing company
We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today,...
Read full review of ForgeRock »
Ppp_Ppp
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of Ping Identity Platform »
Sukhwinder Singh Sadioura
Sr. IAM Consultant at a marketing services firm
I have used technical support and they have a great team.
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »

Review 1 of 30

Technical Support

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