Compare LogMeIn vs Okta

LogMeIn

Based on 102 reviews.

Okta

Based on 47 reviews.

Overview

LogMeIn, Inc., founded in 2003 and based in Boston, Massachusetts, is a provider of Software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. The company's products are focused on four business areas, including Collaboration services, IT Management services, Customer support services, and Internet of Things services. The products include:

Information Not Available

Sample Customers

Popular Solutions

GoToMeeting

5 reviews

LogMeIn Central

4 reviews

GoToConnect

3 reviews

Okta Workforce Identity

24 reviews

Okta Customer Identity

6 reviews

Top Industries

Comms Service Provider

21%

Computer Software Company

16%

Government

Healthcare Company

Computer Software Company

21%

Comms Service Provider

20%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Steve Abshire
Information Systems Specialist III at a university

Read full review of GoToMeeting »
Mike Klaus
Senior Systems Analyst/Administrator at a energy/utilities company
Our main use case is a vault for passwords, but as a segue into that, we also are encouraging users to develop more...
Read full review of LastPass Business »
Robert-Wright
Computer Technician at a tech services company
I used this solution for support. I would log into the client when they had an issue, which gets you into the work...
Read full review of LogMeIn Pro »
Gerry Human
VP at Step 1 Software
We're a software company and our support staff uses Rescue to help our customers who are in a pinch and for regular...
Read full review of LogMeIn Rescue »
Ron Wickham
CEO at Computer Design Center
We're an international help desk for companies, all primarily from a certain location. We're able to quickly log into...
Read full review of GoToAssist »

Review 1 of 5

AmitSingh2
Microsoft Azure Engineer at Sycomp
We use Okta Customer Identity mostly for SSO (Single Sign-On), and we also use it for user and application...
Read full review of Okta Customer Identity »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
We've been using this solution for SSO and consolidation of IDs.
Read full review of Okta Workforce Identity »

Review 1 of 2

Customer Service

Paul Singh
Manager ICT at a local government
I don't remember ever contacting technical support. We probably did when we initially bought it. It was very simple...
Read full review of GoToMeeting »
Luis Enrique
Network Engineer at a tech services company
My only concern up until now is the communication, especially since this is for work. They do respond but sometimes,...
Read full review of LastPass Business »
Jacky Hood
CEO at FieldDay Solutions, Inc.
When the pandemic first started, GoToMeeting offered free subscriptions, and then they got so many new customers,...
Read full review of GoToMeeting »
Nicole Brown
CX Analyst at ADL Call Center
The customer service support is amazing. Any questions you have, they have answers.
Read full review of GoToConnect »
SHARLENE KIESLICH
Controller at Wallingford Inn
The technical support and the interface are both very good. I have had no problems using the product. It has been...
Read full review of GoToMyPC »
EddyRosolen
Network Manager at a tech services company
We haven't contacted their support.
Read full review of GoToMeeting »
AbdAllah Marrouche
IT Manager at Capital Guidance
It is difficult to reach the people at GoToMeeting, even if you're trying to reach somebody in sales. I find this...
Read full review of GoToMeeting »
John-Robinson
Network Administrator at a performing arts
I have never needed to use tech support.
Read full review of LogMeIn Central »
Robert Gabriel
President/CEO at Microwize Technology Inc.
I don’t think we ever needed to get tech support on the line because the software is so easy to use. We are able to...
Read full review of LogMeIn Rescue »
Peter-Blom
Operations Engineer at a tech services company
The technical support is just okay, medium, I would say. I have had a lot of contact with them and they know that I...
Read full review of LastPass Business »
Robert Gabriel
President/CEO at Microwize Technology Inc.
I had a big problem with LogMeIn in the beginning of the year. What happened is they messed up my billing and kept...
Read full review of LogMeIn Rescue »
Anonymous User
Associate Director of Information Technology at a tech vendor
They're very nice, but things take forever to resolve. They have to pass through so many hands before they are...
Read full review of LogMeIn Central »
Anonymous User
Director, Information Technology at a manufacturing company
We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware...
Read full review of LogMeIn Pro »
Anonymous User
Senior Program Manager at a consultancy
I have not been in contact with technical support.
Read full review of GoToMeeting »
Anonymous User
VP of Product at a legal firm
Very helpful customer service related to billing questions.
Read full review of GoToMeeting »
Anonymous User
System Administrator at a tech services company
Support answers quickly when enterprise customers call/write. Solutions are sometimes poor and un-reproducible. For...
Read full review of LastPass Business »
Anonymous User
CEO
It was really good at the beginning, and then all of a sudden it got not so good. But it seems like it's been...
Read full review of LogMeIn Pro »
Anonymous User
Chief Information Officer
I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get...
Read full review of LogMeIn Rescue »
Anonymous User
Senior I.T. Consultant at a consultancy
I don't have any issues with the technical support.
Read full review of LogMeIn Central »
Anonymous User
Medical Biller
I have called for help, and they have been extremely helpful.
Read full review of LogMeIn Central »
Anonymous User
IT Manager at a retailer
It was a good experience. The person I spoke to was very knowledgeable about the product, and was straightforward...
Read full review of LogMeIn Rescue »
Anonymous User
Team Leader Presales at a comms service provider
We do not require any support at this time. It's pretty simple to use. We've also never had any technical issues.
Read full review of GoToMeeting »
Anonymous User
President at a transportation company
The solution offers excellent support and service throughout implementation..as well as after the fact.
Read full review of GoToConnect »
Anonymous User
Director of Information Technologies at a tech services company
I haven't used tech support too much, but the times I have it's been fine.
Read full review of LogMeIn Central »
Anonymous User
Director, Information Technology at a financial services firm
I don't recall using LogMein tech support. I haven't personally, but then I'm not the tech guy. I'm the guy who signs...
Read full review of GoToMeeting »
Anonymous User
Director - Global Delivery at a tech services company
I have never been in contact with technical support.
Read full review of GoToMeeting »
Anonymous User
Lead Analyst at a tech services company
I've never dealt with technical support directly. I can't speak to how helpful or responsive they are.
Read full review of GoToMeeting »
Anonymous User
Research Scientist
The product is stable enough that I have not had to contact them very often. I do send technical support an email...
Read full review of LogMeIn Pro »
Anonymous User
Assistant Director of Technology Support at a university
Tech support is excellent.
Read full review of LastPass Business »
Anonymous User
Owner at a tech company
I have not had to call them many times. I have called a few times, but most times I have not really had to, so when I...
Read full review of LogMeIn Central »

Review 1 of 30

Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Customer Identity »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Workforce Identity »
Arun Kumar V
Manager- IT Operations at Yodlee
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Okta Workforce Identity »
Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at Pitney Bowes
We have been satisfied with their customer support.
Read full review of Okta Workforce Identity »
Reynah Malvar
Security Solutions Engineer at InfocentricPH
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
Read full review of Okta Workforce Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Customer Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly...
Read full review of Okta Customer Identity »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
Read full review of Okta Workforce Identity »
Alexis Tran
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Customer Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Workforce Identity »
Anonymous User
Global Leader - Application Operations & Opera at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Workforce Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
Anonymous User
Application Support Leader at a computer software company
We have contacted the technical support and it has been very good. We had some issues that involved cross-company...
Read full review of Okta Workforce Identity »
Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
Read full review of Okta Workforce Identity »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Workforce Identity »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Workforce Identity »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Workforce Identity »
Anonymous User
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

No Data Available

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