Compare Kaseya vs Progress Software

Kaseya

Based on 82 reviews.

Progress Software

Based on 134 reviews.

Latest Research

Buyer's Guide

Kaseya Traverse vs. WhatsUp Gold

December 2025

WhatsUp Gold vs. Kaseya Traverse

Updated: December 2025

Buyer's Guide

Kaseya Traverse vs. WhatsUp Gold

December 2025

Kaseya Traverse vs. WhatsUp Gold

Updated: December 2025

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya IT Center

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

2 reviews

7 reviews

2 reviews

2 reviews

7 reviews

4 reviews

Top Industries

Performing Arts

Computer Software Company

Educational Organization

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at a consultancy
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at a consultancy
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at a tech services company
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »

Review 1 of 5

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »
Ansh Ramsani
full stack developer at a educational organization
My main use case for MarkLogic is data development. We have a banking type of data, so we used to convert it to PDF...
Read full review of MarkLogic »

Review 1 of 5

Customer Service

Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Charles Sedano
Owner at a consumer goods company
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Dominique Yeates
Senior Product Manager Managed IT at a comms service provider
I rate the technical support a nine out of ten.
Read full review of Kaseya Traverse »
Todd Guthrie
Director Of Information Technology at a manufacturing company
It's easy to create a support request through their portal, but often, the support person is not responsive or...
Read full review of Unitrends »
Sherryl Cruz
Business Development Manager at a tech services company
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
Support-wise, it is very good. In terms of response time, the response is quite fast and very good, which makes me...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at a consultancy
The customer service provides a fast response. I have had a chat with the technician.
Read full review of Kaseya VSA »
Michael Powell
System Engineer at a recreational facilities/services company
We spoke with Unitrends support about renewing the maintenance on the appliance and the features we're looking for....
Read full review of Unitrends »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Dan Watson
IT Infrastructure/System Administrator at a tech services company
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Daniel Gombe
Chief Executive Officer at a financial services firm
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Jorge Mendes
Owner at a tech vendor
Technical support is good. It can always be improved.
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Anonymous User
Unix/Apple System Administrator at a non-tech company
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it...
Read full review of Unitrends »
Darshana Dissanayake
Information Security Consultant - Security Operations Center (CISO) at a tech services company
While using the on-prem version, we had to contact their technical support. They were friendly, and they provided the...
Read full review of Kaseya VSA »
Emmanuel Okojesu
Technical Analyst at a financial services firm
We had two training sessions with the support staff and they were good. The sessions were recorded and I quite...
Read full review of Kaseya VSA »
Andrew-Murphy
Systems Administrator at a construction company
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech...
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at a consumer goods company
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Anonymous User
RHS Tech Manager at a recreational facilities/services company
My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We...
Read full review of Kaseya VSA »
Farhood Nishat
Senior Manager at a computer software company
I would rate their support five out of ten because most of the time they are not able to resolve the issues and we...
Read full review of Kaseya VSA »
Anonymous User
Technology Director at a non-tech company
Outstanding.
Read full review of Unitrends »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Anonymous User
Senior Infrastructure Analyst at a financial services firm
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault...
Read full review of Unitrends »
Farhood Nishat
Senior Manager at a computer software company
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Jim Arvas
IT Support Admin at a logistics company
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »
Anonymous User
IT Manager at a marketing services firm
Customer Service: Awesome support. Technical Support: Awesome support.
Read full review of Unitrends »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »

Review 1 of 30

Kiran Raju L
Project Manager at a consultancy
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of MOVEit »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
MohammedHashim
Principal Architect at a computer software company
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
TariqSiddiqui
Principal DevOps engineer at a tech vendor
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
SyedKareemuddin
IT Manager at a retailer
I did not have good experience with customer service and support.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at a energy/utilities company
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Sumit Mundik
Application Development Senior Analyst at a consultancy
The support is not that great. The support persons are very slow. We are frustrated with the service they provide.
Read full review of MOVEit »
Tom Condo
Supervisor Information Services Operations at a educational organization
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
Argha Das
Senior Associate at a consultancy
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Alastair Brand
MD at a recruiting/HR firm
Technical support is good.
Read full review of WhatsUp Gold »
Anonymous User
Managing Computers & Telephone System Infrastructure
I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite,...
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at a healthcare company
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Rakesh Joshi
General Manager at a mining and metals company
I rate Kemp support nine out of 10. Kemp support is good, but LoadMaster is highly stable, so we don't have many...
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator 2 at a financial services firm
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
Anonymous User
Principal Systems Engineer at a leisure / travel company
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator Senior Supervisor at a computer software company
very helpful technical team
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at a energy/utilities company
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
Senior Systems Analyst at a manufacturing company
The customer service was great! They helped me to quickly resolve two licensing-related issues with our additional...
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Sharath Annabathina
Senior Software Engineer at a legal firm
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
Information Security Engineer at a tech services company
Technical support it good. They are very quick to respond.
Read full review of WhatsUp Gold »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »
Amit Chaudhary
Primary Architect at a tech vendor
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support.
Read full review of Chef »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Ijaz Hussain
Manager at a consultancy
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Wil Whitlark
Lead DevOps Engineer at a non-tech company
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.