Compare GFI vs ManageEngine

GFI

Based on 92 reviews.

ManageEngine

Based on 345 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

June 2025

ManageEngine Patch Manager Plus vs. GFI LanGuard

Updated: June 2025

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

June 2025

GFI LanGuard vs. ManageEngine Patch Manager Plus

Updated: June 2025

Sample Customers

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

ManageEngine Patch Manager Plus

IKEA Honda UNICEF The University of Georgia Evander

Popular Solutions

KerioControl

7 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

ManageEngine ServiceDesk Plus

18 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

11 reviews

Top Industries

Computer Software Company

19%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Educational Organization

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »

Review 1 of 5

Customer Service

Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Cristian Concha
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
The technical support is good.
Read full review of KerioControl »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »

Review 1 of 30

Donathon Ong
Head of Infrastructure at a financial services firm
Customer service is excellent, rated at ten out of ten. Technical support includes first-call resolution, meaning...
Read full review of ManageEngine ServiceDesk Plus »
CarlosPerez7
Director of IT at Health Choice Network, Inc.
The customer service is not as good as it should be. Sometimes they get a little convoluted.
Read full review of ManageEngine ServiceDesk Plus »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Istyak Ahmad
Security specialist at a computer software company
OpManager technical support is good. I would give them a ten out of ten.
Read full review of ManageEngine OpManager »
Santiago Mantilla
Senior Information Technology Security Consultant at Intelector
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP [EOL] »
PradeepKumar12
Team Lead at Mahindra Comviva
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
Ved Singh
Global Monitoring Lead at Stryker
The customer service and support team are good. However, we asked them to provide training to some of our team...
Read full review of ManageEngine OpManager »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
Inside sales executive at a tech services company
The solution's customer support service is nice. They provide instant support. If required, they visit the premises...
Read full review of ManageEngine Endpoint Central »
Milind Samant
Sr. Administrator at GEP Worldwide
The technical support is great.
Read full review of ManageEngine IT Asset Management »
Louis Iwhiwhu
IT Administrator at Jotna
I am a hundred percent satisfied with what I have. On local support, I would rate them a nine.
Read full review of ManageEngine Vulnerability Manager Plus »
Anonymous User
IT Support Engineer at a tech services company
Rating the technical support on a scale of one through ten where ten is the best, I would have to give it less than...
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Enterprise Architect - Information Security at a transportation company
I don't deal with technical support or handle technical issues related to the product.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Mykola Shved
Head of Global IT Delivery at Acino Pharma AG
We had lots of discussions via email and the internal support chat, and everything was fine.
Read full review of ManageEngine ServiceDesk Plus »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Systems Manager at Algorythma
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
ManageEngine's tech support is really good. I didn't call them. I just emailed them, and they responded within an hour.
Read full review of ManageEngine ADSelfService Plus »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
SahilRana
Manager - IT at Milliman
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Technical Support

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