Compare Forcepoint vs SolarWinds

Forcepoint

Based on 222 reviews.

SolarWinds

Based on 422 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

9 reviews

Forcepoint Next Generation Firewall

14 reviews

SolarWinds NPM

14 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Comms Service Provider

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Customer Service

Manish Kumar Twinkle
Security Engineer at Eventus Aecurity
Customer support is quite good. After raising a case on the support portal, I call the support number to prioritize...
Read full review of Forcepoint ONE »
Deepak Nagar
Manager, Strategic Alliances at Softcell Technologies Limited
The technical team was good. The support persons had good expertise about the product.
Read full review of Forcepoint Secure Web Gateway »
SteffyJoy
Cyber Security Consultant at Mechsoft
Customers that have voiced technical support could improve.
Read full review of Forcepoint Data Loss Prevention »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The technical support was bad before. It has improved now. Often, the support team is not available. We need to call...
Read full review of Forcepoint Cloud Security Gateway »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
AmgadYousry
Head of Infrastructure at a tech services company
I would rate Forcepoint's technical support as a nine out of ten.
Read full review of Forcepoint Secure Web Gateway »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Nataraj KS
CISO at V Guard Industries Ltd
We had a lot of discussions during the implementation phase, but those issues have been clarified. The customer...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Aamir Ejaz
Head of IT Department at Mana
Technical support is sometimes slow to respond, and it takes longer to resolve issues. This has been true across all...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Anonymous User
CEO at a comms service provider
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Owner at a tech services company
The solution's technical support was bad as they have no skills at all. We are not able to get replies from the...
Read full review of Forcepoint Data Loss Prevention »
JeffSimpson
Head of IT at a energy/utilities company
I never needed to call technical support, so I experienced no issues with customer service.
Read full review of Forcepoint ONE »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Anonymous User
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
Marcelo-Araujo
Cyber Security Specialist at a comms service provider
My experience with customer support has been good, and I find it to be good overall.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
MUHAMMAD FAHAD HASSAN
System Engineer at ABM Info. tech
I would rate Forcepoint's technical support at eight to nine out of 10. The support has separate sections, including...
Read full review of Forcepoint Data Loss Prevention »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
The technical support is very nice. I don't have any issues other than the time zones. It's a bit of an issue for me....
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
CTO at a financial services firm
Their tech support is good. They're a 10 out of 10 in responsiveness and they're an eight out of 10 in getting the...
Read full review of Forcepoint ONE »
Yasir Zubair
Senior Manager - ICT Technical at CNS Engineering
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at Ricoh Americas
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Yashokanth Partkunan
Managed Services Engineer at Loop1 Systems
Technical support is limited but generally acceptable as we possess skilled personnel, making us less dependent on...
Read full review of SolarWinds Network Configuration Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
SolarWinds is excellent with its presets and typically requires an implementation partner, which is beneficial since...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
Anil Rao
Vice President Delivery & Operations at Rezilyens
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
Catherine Akinwolere
System Engineer at Lumenave
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
We never required support. The only support that we require is just to install the license key and handle renewal.
Read full review of SolarWinds DameWare Mini Remote Control »
Vijay Samant
Assistant Manager at a computer software company
The support is good. I rate the support from SolarWinds NPM a five out of five.
Read full review of SolarWinds NPM »
RajeshB
Server and Network Monitoring Manager at a consultancy
The support could be improved. Within the last two, three years, I would say the support has declined. It has...
Read full review of SolarWinds NPM »
Henry-Steinhauer
Systems Engineer at LifePoint Health
We contacted technical support all of the time. They were fine.
Read full review of SolarWinds NPM »
Jayesh Ramaiya
Network Analyst at RAMAIYA LTD
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
RajasekharMaturi
Technical Lead at a tech vendor
In technical support, I face a few issues. They often say that only premium subscribers receive support within one or...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Engineer at a comms service provider
Customer Service: 9 out of 10 Technical Support: 10 out of 10
Read full review of SolarWinds NPM »
Alex Janes
Systems administrator at a healthcare company
It is managed by our tech support team that is in-house, so we do not need their tech support help.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Satyam Kumar
Senior Technical Engineer at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Michael Ernest
Senior Officer at a international affairs institute
We have yet to contact technical support. Most of the time the troubleshooting is done online, and therefore we...
Read full review of SolarWinds Server and Application Monitor »
Irshad_Khan
Solutions Architect at Cognizant
Customer support is good. I get an instant response and on-call support as well.
Read full review of SolarWinds Hybrid Cloud Observability »
Meechai C.
Consult at a manufacturing company
The customer service and support are good.
Read full review of Samanage »
Byron Anderson
Information Security Engineer at a cloud solution provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a tech services company
This product is supported well. The people in technical support are very good.
Read full review of SolarWinds NPM »
Anonymous User
Networks Lead Engineer at a mining and metals company
This solution does not have support available in the Middle East region. The relationship is through the partners but...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.