Compare Dynatrace vs ManageEngine

Dynatrace

Based on 334 reviews.

ManageEngine

Based on 202 reviews.

Latest Research

ManageEngine Applications Manager vs. Dynatrace

Updated: November 2022

Dynatrace vs. ManageEngine Applications Manager

Updated: November 2022

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

Popular Solutions

Dynatrace

33 reviews

ManageEngine Endpoint Central

25 reviews

ManageEngine ServiceDesk Plus

22 reviews

ManageEngine OpManager

13 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

17%

Comms Service Provider

15%

Insurance Company

Comms Service Provider

26%

Computer Software Company

17%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Richard Mitchell
DevOps Leader at a legal firm
Our primary use case is the consolidation of observability platforms.
Read full review of Dynatrace »

Review 1 of 1

Karthik G
Enterprise Pre-sales Specialist at Bluechip Infotech Pty Ltd
ADAudit supports local Active Directory change management. When there is a change, the event is logged in the domain...
Read full review of ManageEngine ADAudit Plus »
Burak Karakurt
BT GMY at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
This is a module we use for our CM for the logging aspect. We are collecting logs from our firewalls and we are...
Read full review of ManageEngine Log360 »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
We use Firewall Analyzer for auditing and rule management.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Technical Support at a computer software company
Use cases can include whatever comes under the purview of access management, such as connecting to services with...
Read full review of ManageEngine PAM360 »
Anonymous User
Founder at a comms service provider
We primarily use the solution as a password vault. We use it mostly for privileged accounts. It's more for...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 5

Customer Service

Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Olive Kusumbara
Consultant at Astra Graphia Information Technology
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
Read full review of Dynatrace »
Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Programmer at a financial services firm
I have not used technical support.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
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Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Review 1 of 30

Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Chandraprakash Velmurugan
Project Leader - Release & Deployment at Solverminds
We opened a technical support ticket we used on the initial setup date and the response was very quick. They have...
Read full review of ManageEngine Applications Manager »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Infrastructure and Security Manager at a computer software company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »
Milind Samant
Sr. Administrator at GEP Worldwide
The technical support is great.
Read full review of ManageEngine IT Asset Management »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Information Technology Consultant at a tech services company
Technical support is good. Even if you contact them by email, you will receive a reply within one or two hours.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Huiwooo Yarra
IT engineer at Saint Luke's Health System of ID
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Rigoberto Mora
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Anonymous User
User Support Specialist at a non-profit
The response time is great, but it takes time for them to resolve an issue.
Read full review of ManageEngine Endpoint Central »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Jentle Mathew
Sr.Network Engineer at NTT Security
We did not receive adequate support when we had problems during the installation. They take too much time to get it...
Read full review of ManageEngine OpManager »

Review 1 of 30

Technical Support

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