Compare Dell Technologies vs MuleSoft | PeerSpot

Dell Technologies

Based on 1075 reviews.

MuleSoft

Based on 99 reviews.

Sample Customers

Popular Solutions

70 reviews

Dell PowerEdge Rack Servers

53 reviews

37 reviews

MuleSoft Anypoint API Manager

20 reviews

Mule Anypoint Platform

18 reviews

16 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

19%

Government

7%

Financial Services Firm

7%

Computer Software Company

22%

Comms Service Provider

14%

Financial Services Firm

12%

Energy/Utilities Company

5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »
RahulRukhaiyar
Technical Consultant at Fidelity International
We use Dell EMC XtremIO for block data and VDA profiles.
Read full review of Dell XtremIO »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
We use this solution to replace existing backups for Avamar and Data Domain that have been integrated and set up...
Read full review of Dell PowerProtect DP (IDPA) »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
We use Dell EMC Data Protection Advisor to receive reports on the health of the daily backups of our data in our...
Read full review of Dell Data Protection Advisor »
Alok Ranjan
Technical Lead at a comms service provider
The general use case for VxRail was to deal with the obsolescence because the current infra was not adequate to deal...
Read full review of VxRail »

Review 1 of 5

MichaelSukachev
Sr. Enterprise Architect at a tech services company
Primarily we use the product for our retail platform to build our integrations. That is the main feature of what it...
Read full review of Mule Anypoint Platform »
Anonymous User
Global Head of Digital Cloud & Platform Services at a financial services firm
We primarily use the solution for our APIs. We are moving from monoliths to API architecture and we have...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
MDG SAP Global Data Architect at a manufacturing company
We're using Anypoint MQ for messaging, in different types: from SAP to third party systems, global third party...
Read full review of Anypoint MQ »
Anonymous User
Vice President at a philanthropy
We were using it for EDI. We were using it for integration between RFID portals and our ERP system. We were also...
Read full review of Mule ESB »
Javier Solis
Director of Integration at a consultancy
We got the full suite from MuleSoft. Composer was one of the elements that we use out of these to integrate with...
Read full review of MuleSoft Composer »

Review 1 of 5

Customer Service

Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
Ahmed Kamel
Sr. Storage Systems Engineer at a pharma/biotech company
The support is very good. They respond very quickly when we have issues and the responses are good. However, the...
Read full review of Dell PowerMax NVMe »
DavidColeman
Sales Engineer at a government
The customer support for this solution is excellent.
Read full review of Dell PowerScale (Isilon) »
Haseeb Sheikh
Manager Private Cloud Solutions at ufone
Dell EMC's support for PowerMax has worked great for us. If we have to open a severity-one, we call their support...
Read full review of Dell PowerMax NVMe »
Dragan Lazic
Information Technology Manager at a engineering company
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge Rack Servers »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax NVMe »
Mansoor Ahmed Salim Khan
Unit Head Systems Admin at Emirates National Schools
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
Marinos Savvides
Pre-Sales Consultant at Logicom Sales Inc
Technical support is quite good. We find them to be helpful and responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Reza Ahmed Tuhin
Manager, Enterprise Solution Business at Smart Technologies
Dell's technical support is quite good.
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches »
Anonymous User
Professional 2: Application Developer at a tech services company
I had a good experience with Dell EMC's support.
Read full review of Dell XtremIO »
Anonymous User
Director of IT at a financial services firm
Tech support is knowledgeable. We get the answers when we need them, they get us back up.
Read full review of Dell Unity XT »
Anonymous User
Vice President at a financial services firm
I would rate the technical support a 10/10.
Read full review of VNX [EOL] »
Anonymous User
Senior Infrastructure Architect - Storage at a healthcare company
The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact...
Read full review of Dell VPLEX »
Anonymous User
Software Engineer at a comms service provider
For us, technical support is excellent. Support is thorough and the next business day they are on site. Previously,...
Read full review of Dell PowerEdge VRTX »
Anonymous User
Senior Associate, Enterprise Systems, EMEA & APAC Technology Services
Dell EMC support is good, but expensive.
Read full review of VNX [EOL] »
Andi Subali
Data center sales at PT Sapta Tunas Teknologi
So far, the technical support for Dell ECS has been good.
Read full review of Dell ECS »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell XtremIO »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »
C.
Cloud Engineer at a tech services company
Not the most responsive support, we have a Service Account Manager and reporting in place now and keep the pressure...
Read full review of Dell Unity XT »
Anonymous User
Director of Exploitation at a security firm
Technical support is very good.
Read full review of VNX [EOL] »
Anonymous User
G. Manager- Technical Services
The technical support is okay but they can work on the response time. The last time we had an issue it took a while...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Storage And Virtualization Architect at a legal firm
The support is very good.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Systems Team Lead at a aerospace/defense firm
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
Anonymous User
Virtualization Team Leader at a healthcare company
Technical support is really good. We have had good, high-quality support with our SC Series. They respond quickly.
Read full review of Dell SC Series »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »
Anonymous User
Sr Storage Architect at a tech services company
Dell is far worse at support than EMC was. It headed downhill fast.
Read full review of Dell Unity XT »
Anonymous User
coördinator ICT
I can't say as we have had no significant issues.
Read full review of Dell EqualLogic PS series »
OlegIvanov
General Director at Miromix United
Technical support for this product is good.
Read full review of Dell Avamar »

Review 1 of 30

AmitKanodia
Director at Capgemini
I think that technical support is good. They are coming out with a community edition as well as an enterprise...
Read full review of MuleSoft Anypoint API Manager »
SunilDsouza
Vice President at Bosch Automotive Electronics India Pvt. Ltd.
We've found technical support to be excellent. We've been very satisfied with the level of service that the solution...
Read full review of MuleSoft Anypoint API Manager »
Rohit Sircar
Integration Solutions Lead | Digital Core Transformation Service Line at Hexaware Technologies Limited
We have had a good experience with customer service and support. I rate them ten out of ten.
Read full review of MuleSoft Anypoint API Manager »
Ankur_Agarwal
Practice lead for integration at Nagarro
The support from the Mule Anypoint Platform is good. They have a dashboard where you can see all the APIs. In case of...
Read full review of Mule Anypoint Platform »
Joe-Lam
Associate Business Development Director at PCCW
The support from Mulesoft Anypoint API Manager needs to improve.
Read full review of MuleSoft Anypoint API Manager »
Mahdy Zia Uzzaman
System Integration Engineer at ILCS
Technical support is fast and good.
Read full review of Mule ESB »
Awais Omer
Software Engineer at Tkxel
Instead of reaching out to customer support, I generally reach out to the Mule community. My peers will answer my...
Read full review of Mule Anypoint Platform »
Amit Behere
Software Engineer at a tech services company
I haven't used technical support, I tend to check the documentation when there are problems. It's actually quite...
Read full review of Mule ESB »
Palavesam Subbiah
Senior Consultant at a tech services company
I think customer support is good. The support team responds to us, but due to some challenges in the product core, we...
Read full review of Mule ESB »
Onkar Pathre
Cloud Solution Architect at Accenture
Technical support is good. I was already working in Mulesoft, so I didn't require any technical help.
Read full review of MuleSoft Anypoint API Manager »
Tolulope Adeniji
Technical Lead - Integration/Middleware at a financial services firm
Technical support has been excellent. Whenever we've had to contend with a bug, they have been very helpful at...
Read full review of MuleSoft Anypoint API Manager »
Misabh Ulhaq
Software Engineer at ADM
The community forums for this solution have been very helpful. You find plenty of information there. In the past...
Read full review of Mule ESB »
Badrakh V
Information System Architect at Astvision
The community version of Mule ESB does not have support. I find information online if I need it.
Read full review of Mule ESB »
John-Lamb
Owner at Skyward Tech
The technical support is not great and documentation is sparse. You really have to rely on the community, more...
Read full review of Mule Anypoint Platform »
Prashant K
Integration Architect at RB
There is the standard SLA defined depending on the type of subscription or license. The support we have received has...
Read full review of MuleSoft Anypoint API Manager »
MichaelSukachev
Sr. Enterprise Architect at a tech services company
The customer service and technical support are unique compared to other providers. They are very involved, very...
Read full review of Mule Anypoint Platform »
Naveen Tak
Senior Integration Consultant at a tech services company
Customer Service: We had few guys from their support team. They were excellent. Technical Support: I would give...
Read full review of Mule ESB »
NIyas Ahamed
Chief Technology Officer Executive at CloudQ
I'm pretty satisfied with the technical support - there are delays sometimes, but whenever they give a solution, it's...
Read full review of Mule Anypoint Platform »
Anonymous User
Co Founder & Principal Architect at a tech vendor
Technical support has been excellent. They are very helpful through their customer support tool and/or through their...
Read full review of Mule ESB »
Anonymous User
Director - Projects at a consultancy
They have a wonderful, modern concept of community-based support. It is not a formal meeting. Rather, they often...
Read full review of Mule ESB »
RaghavendraNagolu
CSM -PCBU at Tata Consultancy Services
We have hardly needed assistance from a technical perspective because their infrastructure is powerful and after sale...
Read full review of MuleSoft Anypoint API Manager »
BrajeshDe
Director API Management and Integration at Fresh Gravity
The technical support is reasonable. They respond to us promptly.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
IT Consultant at a computer software company
I have not needed to contact technical support.
Read full review of MuleSoft Anypoint API Manager »
KISHOREBEELA
Senior Integration Consultant at a tech services company
Technical support is good.
Read full review of Anypoint MQ »
Gautam-Sharma
Principal Consultant at a consultancy
We're not so happy with the technical support, it could definitely be improved.
Read full review of Mule Anypoint Platform »
Safouen Chibani
Developer JAVA/JEE, Mule ESB at a computer software company
We have used technical support for some issues that we could not figure out by ourselves. They are fast and don't...
Read full review of Mule ESB »
Anonymous User
Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting
Customer Service: 10/10 - They have a very strong customer success and professional services team. Technical Support:...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Director of Innovation at a tech services company
We've found the technical support to be very good. They are helpful and responsive. We've been satisfied in general.
Read full review of Mule Anypoint Platform »
Anonymous User
Consultant, Architecture and Standards at a tech services company
We have not reached out to technical support. Our case was so complex that we had to reach out to the architect to...
Read full review of Mule ESB »
Anonymous User
Executive Director Finance & Strategy at a consultancy
We've contacted technical support and they are very helpful and responsive. They're good. I'm satisfied with the...
Read full review of MuleSoft Anypoint API Manager »

Review 1 of 30

Technical Support

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