Compare datto vs Veeam Software

datto

Based on 35 reviews.

Veeam Software

Based on 608 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. Veeam Data Platform

April 2026

Veeam Data Platform vs. Datto Cloud Continuity

Updated: April 2026

Buyer's Guide

Datto Cloud Continuity vs. Veeam Data Platform

April 2026

Datto Cloud Continuity vs. Veeam Data Platform

Updated: April 2026

Buyer's Guide

Datto Cloud Continuity vs. Veeam Data Cloud for Microsoft 365

April 2026

Datto Cloud Continuity vs. Veeam Data Cloud for Microsoft 365

Updated: April 2026

Sample Customers

Datto SIRIS

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto SaaS Protection

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto File Protection

machineLOGIC, The Local Guy

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

0 reviews

Datto SIRIS

9 reviews

Veeam Data Platform

25 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

Manufacturing Company

Construction Company

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Melton
Cyber Security Consultant
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Prashant Aghao
Associate System Engineer at a outsourcing company
Veeam Kasten for Kubernetes is used as a backup solution for Kubernetes distributions. I use it for taking backups of...
Read full review of Veeam Kasten for Kubernetes »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

Customer Service

JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
James Melton
Cyber Security Consultant
We've had to contact Datto support to get them to send hard drives when the device goes over 50% or is full. We've...
Read full review of Datto SIRIS »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
Kunal Kishor
AI/ML Engineer at IT BY DESIGN
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
Rahul Arvind
Infrastructure Engineer at Neurealm
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Brian Jordon
Vendor Application Specialist at The Vaden Automotive Group
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Roy Prime
VoIP phone IT manager at Fusion 2K
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Anonymous User
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »

Review 1 of 28

Enrico Boseli
CTO at a tech services company
The customer service is good and reliable.
Read full review of Veeam Data Platform »
Ahmad-Hassan
Project Manager And Technical Consultant at EEMC
We haven't dealt with technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Achilles Lobo
Infrastructure Architect at Grupo Protege
We don't directly contact technical support. Our service provider might if there are issues. However, if there are...
Read full review of Veeam Data Platform »
Robert-Nilsson
Business Development Manager at Gignos
The support for Veeam Agent for Microsoft Windows is quite good, as what I've heard from our technical team. Support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Yogesh (Datamotive)
Founder at a tech company
The integrator takes care of any technical issues.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Michael Pratadaja
Managing Director at PT Duta Kreasi Informatika
The quality of technical support is satisfactory. I would rate it nine out of ten.
Read full review of Veeam Data Platform »
MOHAMEDTALIB
Director at NVIT
The support is quite bad. They advise too late. When we call for support, it really does take far too long for a...
Read full review of Veeam Data Cloud for Microsoft 365 »
Michael Schwarzer
Managing Director at INT/box GmbH
The technical support is highly professional and proficient. They excel at providing support, and in most cases, the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Randall Carter
Senior Technical Consultant at a tech services company
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person...
Read full review of Veeam Data Platform »
FernandoAlbert
CTO at iFoco
We usually do not request support for our products. We use public documentation if needed, but have not engaged with...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Senior IT Systems Administrator at a energy/utilities company
Technical support is not so good: * Communication issues due to language differences * Slow responses
Read full review of Veeam Data Platform »
Alexey Parakhnevich
IT Engineer at Softline
I have not used their support for Veeam ONE, but I have used it for Veeam Backup and Replication tasks. I have had...
Read full review of Veeam Data Platform »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at Thaba Chweu
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is amazing. They're quick to respond and accurate in terms of the support that's provided. You...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior IT Engineer at a tech services company
I would rate support 7/10.
Read full review of Veeam Data Platform »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is...
Read full review of Veeam Data Platform »
ResulBiberoglu
Owner, Professional Services Manager at wguard
I am in Turkey and the support is very important for the customer but it should be improved.
Read full review of Veeam Data Platform »
Anonymous User
Manager Infrastructure at a manufacturing company
I have not used technical support.
Read full review of Veeam Data Platform »
Ismail Kücük
IT System Engineer at Hoffmann GmbH
The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time...
Read full review of Veeam Data Platform »
Per Martin Haddeland
Senior Engineer at Inland Norway University of Applied Sciences
Technical support is helpful. However, we are not using the support very often. We have talked with the sellers and...
Read full review of Veeam Data Cloud for Microsoft 365 »
Serge Schepers
Solution Consultant & System Engineer at a tech company
Up until now, I haven't had to log a ticket with Cloud Connect directly. I have logged tickets in the past with Veeam...
Read full review of Veeam Cloud Connect [EOL] »
Kevin Heron
Technical Operations Manager at Ocient, Inc.
I have used the tech support for the product. They are all very good. They have a great website and there are a lot...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Business Development Consultant at a tech vendor
There is room for improvement. However, when compared to other products, the support is on the good side.
Read full review of Veeam Data Platform »
Joy Opiniano
IT Data Center Infrastructure Technical Team Lead at Dr. Sulaiman Al-Habib Medical Group
We haven't opened a case with Veeam. We are trained, all of us. So, we don't open cases, but if we're going to...
Read full review of Veeam Agent for Linux [EOL] »
PavelTenitskiy
Engener unix team at Jet Infosystems Central Asia
Our customer does not have an active technical support contract. Therefore, we do not deal with support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Lead Presales at a tech services company
Even if you have different licenses, the technical support remains the same. We haven't had any issues with support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
IT manager at a wholesaler/distributor
Customer Service: 5/5 Technical Support: 5/5
Read full review of Veeam Data Platform »
Dieudonne Nsabimana
Presales Solutions Architect at Win S.A.
The technical support services have always been good.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

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