Compare datto vs Rubrik

datto

Based on 24 reviews.

Rubrik

Based on 109 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. Rubrik

July 2025

Rubrik vs. Datto Cloud Continuity

Updated: July 2025

Buyer's Guide

Datto Cloud Continuity vs. Rubrik

July 2025

Datto Cloud Continuity vs. Rubrik

Updated: July 2025

Sample Customers

Datto SIRIS

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto SaaS Protection

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto File Protection

machineLOGIC, The Local Guy

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

Datto Cloud Continuity

2 reviews

Datto Remote Monitoring and Management

1 reviews

Datto Endpoint Detection and Response (EDR)

2 reviews

Rubrik

23 reviews

Rubrik Go

5 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

10%

Retailer

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Anonymous User
Business Development Manager at a comms service provider
We use Datto for several things, one of which is to automate services. One of the primary uses is to automate...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »
Florian
IT Manager at a educational organization
We primarily use the solution for security.
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 5

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 2

Customer Service

JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »

Review 1 of 19

Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
Read full review of Rubrik »
Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
Read full review of Rubrik »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
The implementation process is straightforward with simple clicks, cluster implementation, discovery, and adding...
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
Read full review of Rubrik »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
Read full review of Rubrik »
Gulzar Khan
IT Program Manager at a government
Rubrik's support has been good, better than many other vendors like Microsoft, VMware, and Dell. When issues arise,...
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the...
Read full review of Rubrik »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
Read full review of Rubrik »

Review 1 of 30

Technical Support

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