Compare CyberArk vs SailPoint

CyberArk

Based on 323 reviews.

SailPoint

Based on 72 reviews.

Latest Research

Buyer's Guide

CyberArk Identity vs. SailPoint Identity Security Cloud

December 2025

SailPoint Identity Security Cloud vs. CyberArk Identity

Updated: December 2025

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

SailPoint Identity Security Cloud

17 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

10%

Government

Financial Services Firm

15%

Manufacturing Company

10%

Computer Software Company

10%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Sean Izor
Senior PAM Consultant at a tech services company
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Review 1 of 1

Customer Service

RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
I would rate technical support from CyberArk a nine out of ten; there's always space for improvement.
Read full review of CyberArk Identity »
Ana Navoa
Regional Product Manager at a tech services company
The solution's technical support is good. We have a team of qualified and certified support engineers.
Read full review of CyberArk Endpoint Privilege Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide...
Read full review of CyberArk Privileged Access Manager »
Korneliusz Lis
CyberSecurity Service Support Specialist at a tech services company
Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.
Read full review of CyberArk Privileged Access Manager »
Frank Tingle
Solutions Architect at a tech vendor
I've not had to use it, had no experience with it.
Read full review of CyberArk Identity »
Hubert Hopkins
IT Compliance Analyst at a insurance company
I have contacted them a bunch of times. They react pretty quickly and they respond fast to take care of things or...
Read full review of CyberArk IGA Powered by Zilla »
Thabiso Muzi Mbatha
CyberSecurity Engineer at a tech services company
Customer support is somewhat lacking. They are often unavailable on Fridays, and the support process, such as raising...
Read full review of CyberArk Privileged Access Manager »
Aparna Solanki
Security Consultant at a comms service provider
My company has not contacted the product's technical support since our internal team took care of the deployment...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Head of Data at a comms service provider
I have had to use their customer support and technical support. We are working with the professional services now to...
Read full review of CyberArk Secrets Management »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a financial services firm
I have not contacted technical support. I am not an engineer, I work for the bank and I have implemented this solution.
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Chawapat Kongdumrongkiat
Product Consultant at a tech services company
The support from CyberArk Endpoint Privilege Manager is good.
Read full review of CyberArk Endpoint Privilege Manager »
Gani Habib
Cybersecurity Manager at a consultancy
The technical support is good.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at a tech vendor
CyberArk support is absolutely professional. There is dedicated support with defined SLAs, and for any architectural...
Read full review of CyberArk Secrets Management »
Anonymous User
Information Technology Specialist (Contract role) at a tech services company
Initial call logging can be tedious at times. If you clearly articulate an issue yet are then required to collate...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Lead at a insurance company
CyberArk support isn't the worst, but it's certainly not the best. I'd give it a six out of 10. They were responsive....
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at a government
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Junior Product Consultant at a tech services company
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a recruiting/HR firm
We have enterprise support from the vendors. The response time could be a bit better. Some people don’t have the...
Read full review of CyberArk Privileged Access Manager »
Nigel Miller
Information Security Leader at a government
If there is an area that has room for improvement, it's probably working with their support and getting people on the...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Engineer
Their technical support is very good. The response time is not too great, although they can respond in a very short...
Read full review of CyberArk Identity »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »
Nawaz Sarwar
Consultant at a tech vendor
Their technical support is good. They provide solutions and also the documentation if you ask. If you cannot find...
Read full review of CyberArk Privileged Access Manager »
Tanmay Kaushal
Cyber Security Consultant at a tech services company
Customer Service: CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
CyberArk Consultant at a hospitality company
Occasionally when we are doing a new integration, or run into issues we are not able to fix by ourselves, we use...
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Manuel Carrillo
Security Consultant
The evaluation of customer service and technical support for CyberArk Privileged Access Manager depends on several...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

RameshBhattacharjee
Manager at a financial services firm
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at a energy/utilities company
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Kaustubh Partha
Technical Support Analyst at a financial services firm
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at a financial services firm
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Zico Khong
Cybersecurity Consultant at a consultancy
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at a tech vendor
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sailpoint implementation Engineer at a computer software company
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at a tech services company
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Diego Rivera
Commercial and Technical Professional Manager at a computer software company
The customer support process is slow at times because they do not have proper language support for my clients in...
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Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
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Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
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Matt Thomson
Principal Consultant at a computer software company
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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