Compare BT vs ManageEngine

Based on 1 review.

ManageEngine

Based on 358 reviews.

Sample Customers

Popular Solutions

BT Network Services

0 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

Top Industries

Manufacturing Company

13%

Comms Service Provider

Government

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
Prashanth Magadi
Principal Engineer at a financial services firm
We have many products from ManageEngine ServiceDesk Plus running in our environment. Everything is part of a bundled...
Read full review of ManageEngine ServiceDesk Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

No Data Available

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Endpoint Central »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
The technical support from ManageEngine is very good. The solutions they provide are valuable, and I would rate their...
Read full review of ManageEngine Log360 »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
SanjayMishra
General Manager at SARJAK CONTAINER LINES PRIVATE LIMITED
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Ossama Arab
Project Coordinator at United Al Saqer Group LLC
The customer service and support are okay.
Read full review of ManageEngine Applications Manager »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The product's response is slow.
Read full review of ManageEngine OpManager »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
Mohamed Najeem
System Administrator at HRA
When it comes to technical support, it depends upon the contract you have. ManageEngine's chat team provides support....
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
VP of IT at a aerospace/defense firm
Their tech support has been talking to us about expanding features like integrations with Microsoft Teams. They've...
Read full review of ManageEngine SupportCenter Plus »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
ChiragSehgal
Senior Engineer Network security at Ubiquiti
We have had positive experiences with technical support, receiving timely responses and solutions. The support has...
Read full review of ManageEngine ServiceDesk Plus »
Jagr R
Solution Architect at Bluechip Infotech Pty Ltd
The customer service and support for ManageEngine PAM360 are very good. On a scale from one to ten, I would rate the...
Read full review of ManageEngine PAM360 »
Anonymous User
Network Engineer at a tech services company
I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit...
Read full review of ManageEngine OpManager »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Glad I
Regional IT Operations Manager at Wallem Group Limited
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Nurdine Rajabo
Information Security Officer at Kenmare Resources Mauritius
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Kaja Salaudin
System Administrator at Agility
They provide us with comprehensive support. I would rate it ten out of ten.
Read full review of ManageEngine AssetExplorer »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Systems Administrator at a manufacturing company
Every time we have had to contact the customer support to assist with an issue or an answer, they have always been...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Security Officer at a mining and metals company
I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied...
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Technical Support

No Data Available

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