Compare BT vs ManageEngine

Based on 1 review.

ManageEngine

Based on 367 reviews.

Sample Customers

Popular Solutions

BT Network Services

0 reviews

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

12 reviews

ManageEngine OpManager

12 reviews

Top Industries

Manufacturing Company

14%

Government

Financial Services Firm

Construction Company

Computer Software Company

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »

Review 1 of 5

Customer Service

No Data Available

Edgar Serrano
Director of Information Technology at ST ANNES MATERNITY HOME
Technical support is poor. Sometimes I needed to look for my own solution on my own time as support was not able to...
Read full review of ManageEngine Endpoint Central »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate the technical support a seven out of ten. We have been using the solution for almost a year and haven't faced...
Read full review of ManageEngine ADManager Plus »
Saqib Akbar
Network Operations Coordinator at a comms service provider
ManageEngine's technical support is very good. They're cooperative. However, I would like them to have a ticketing...
Read full review of ManageEngine ADManager Plus »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Anil Rao
Vice President Delivery & Operations at Rezilyens
Support could be faster.
Read full review of ManageEngine IT Asset Management »
Sivakumar Murugavel
Head Of IT Infrastructure Network Security and Compliance at LMW
We get good support, even though we currently use the basic version. They are responsive. We get good support as of now.
Read full review of ManageEngine ServiceDesk Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
CarlosPerez5
IT Director at Banyan Health Systems, Inc.
The technical support services are good.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Buddhika Subasinghe
Senior Engineer - Network & Security at Altria Consulting
I would give nine points out of ten for ManageEngine OpManager's technical support.
Read full review of ManageEngine OpManager »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Engineer at a tech services company
I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit...
Read full review of ManageEngine OpManager »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
VP of IT at a aerospace/defense firm
Their tech support has been talking to us about expanding features like integrations with Microsoft Teams. They've...
Read full review of ManageEngine SupportCenter Plus »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
ManageEngine's tech support is really good. I didn't call them. I just emailed them, and they responded within an hour.
Read full review of ManageEngine ADSelfService Plus »
MohammedShaheer
IT Administrator at Qatar Diyar
I rate the technical support an eight out of ten. They are good, but sometimes the developers in technical support...
Read full review of ManageEngine ADAudit Plus »
Glad I
Regional IT Operations Manager at Wallem Group Limited
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Head of IT at a financial services firm
We received satisfactory responses to a few questions my company raised with the solution's technical support. We...
Read full review of ManageEngine ServiceDesk Plus »
Anoop B
IT Specialist at zLink,Inc
The technical support is good, but not excellent. I last contacted them a long time ago.
Read full review of ManageEngine Endpoint Central »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »

Review 1 of 30

Technical Support

No Data Available

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