Compare Arcserve vs SolarWinds

Arcserve

Based on 52 reviews.

SolarWinds

Based on 422 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

4 reviews

2 reviews

2 reviews

14 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Marketing Services Firm

Government

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Customer Service

MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »

Review 1 of 30

NikhilKalwint
Technical Specialist at ServiceIO
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Olive Kusumbara
Consultant at a tech services company
The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted...
Read full review of SolarWinds AppOptics »
AbdulKader Mohandes
Senior Systems Engineer at Al Jazeera Media Network
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
Daniel Penn
Consultant at a computer software company
Technical support is good, they've even helped us during the night because they're in a different time zone.
Read full review of SolarWinds Security Event Manager »
UmeshJoshi
Presales Specialist at Hexaware Technologies
SolarWinds' technical support is good, but they could improve their turnaround time and the ease of their escalation...
Read full review of SolarWinds Server and Application Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
The customer service is good, and I would rate it around 8. Sometimes we encounter engineers who don't have...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Quick Launch Team Lead at a tech services company
Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at...
Read full review of SolarWinds NPM »
Anonymous User
Networks Lead Engineer at a mining and metals company
This solution does not have support available in the Middle East region. The relationship is through the partners but...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Panguluri Sravya
Software Engineer 1 at HCLSoftware
The technical support from SolarWinds is very good and usually provides proper solutions, although there might be...
Read full review of SolarWinds Server and Application Monitor »
Pratik Patil
Architect at ReBIT
We have worked with the tech support of SolarWinds NPM, and it is good.
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Anonymous User
Director at a consultancy
The technical support is very good.
Read full review of SolarWinds Pingdom »
Satyam Kumar
Senior Technical Engineer at a consultancy
The level of support provided by SolarWinds is contingent on the type of support plan chosen. The rating would be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: Over all customer service has always been timely, helpful & friendly. Technical Support: Overall...
Read full review of SolarWinds NPM »
DineshNekkanti
Digital Innovation at Bobcat Company
Technical support has always been great. They are very responsive. We've been satisfied with their level of support.
Read full review of SolarWinds NPM »
Anonymous User
IT Manager at a computer software company
Tech support was always on top of things. I usually got a response within a couple hours of opening a ticket and once...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Network Engineer at a financial services firm
We aren't working with the SolarWinds team directly. We have local contacts, and we're very pleased with them....
Read full review of SolarWinds IPAM »
Anonymous User
Control Department Head of Information Security at a financial services firm
Their technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Infrastructure Monitoring Engineer at a tech services company
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back”...
Read full review of SolarWinds Server and Application Monitor »
Neelam
Senior Associate Consultant at a tech services company
I have not contacted the support for SolarWinds Server and Application Monitor.
Read full review of SolarWinds Server and Application Monitor »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in...
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »

Review 1 of 30

Technical Support

No Data Available

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