Compare Aptean vs Zoho

Aptean

Zoho

Based on 197 reviews.

Sample Customers

Zoho CRM

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Popular Solutions

Zoho CRM

24 reviews

Zoho Analytics

9 reviews

Zoho Creator

16 reviews

Top Industries

Manufacturing Company

22%

Computer Software Company

15%

Financial Services Firm

10%

Healthcare Company

Educational Organization

59%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
AmerKhan
Senior Director - Head of Solution Engineering at Osol tech (Private) Limited
I primarily use Zoho CRM to track the sales funnel, allowing me to monitor the progress of leads and opportunities....
Read full review of Zoho CRM »
Gokulakrishnan G
Founder at GGSH&CO LLP
We predominantly use Zoho Books and Zoho Creator. We are both customers as well as implementation partners. We...
Read full review of Zoho Creator »
Subha Mariappan
Senior PPM consultant at CAPPMPL
I use Zoho Sprints for Agile project management. It supports Scrum and Kanban frameworks, allowing me to work with...
Read full review of Zoho Sprints »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a...
Read full review of Zoho People Plus »

Review 1 of 5

Customer Service

No Data Available

Ian_MacFarlane
Technical Solutions Architect at Valencia IIP Advisors Limited
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
When you have questions, Zoho support will send the solution via email within 24 hours.
Read full review of Zoho Projects »
Amit Kawadiwale
Senior Product Manager at quickwork
I was in contact with the Zoho CRM support and I needed some help with the integration with Zoho CRM and other...
Read full review of Zoho CRM »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
Joachim Freitag
Managing Director at IseoSolutions GmbH
We've had some experience with Zoho's technical support. They responded pretty fast when we needed help.
Read full review of Zoho CRM »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
I am a developer, and I have come across client requirements that will challenge the capabilities of the platform....
Read full review of Zoho Creator »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Saurabh Dosar
Presales Manager at Cloud4C Services
We've never had to deal with technical support. I can't speak to how helpful or responsive they are.
Read full review of Zoho CRM »
MohamedShaheen
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Zoho Sign's customer support sometimes does not respond at the proper time. Whenever we send them a message, they...
Read full review of Zoho Sign »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
The support for Zoho Mail could be better for the setup. However, we rarely have problems with the solution. I rate...
Read full review of Zoho Mail »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
Zoho's technical support could be faster and better at solving issues.
Read full review of Zoho CRM »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
JoseJunior3
Advisor at a tech services company
I find the response time in emails to be very good, and the solutions provided are simple. Overall, I would rate the...
Read full review of Zoho Desk »
Sathish V.K.
Zoho Creator at Sofvare
Sometimes we contact support. Our experience with support has been good.
Read full review of Zoho Desk »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
Anonymous User
Commercial Mortgage Associate at a financial services firm
I have not contacted them.
Read full review of Zoho Creator »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Rae Passo
HR Specialist
Zoho's technical support staff were helpful during our transition from Zoho to Paylocity.
Read full review of Zoho Recruit »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I rate the technical support a seven out of ten.
Read full review of Zoho Desk »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I had a very bad experience with support.
Read full review of Zoho Projects »
Anonymous User
Lead for technology at a university
The support is very good, they will support you at any time during regular business hours.
Read full review of Zoho CRM »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »
Sumesh Sadasivan
Director at a tech company
I believe the technical support is very good, and I rate it a nine out of ten.
Read full review of Zoho CRM »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding...
Read full review of Zoho People Plus »
Ganapathy Shanmugham
Senior Learning Solutions Architect at a computer software company
The customer support is very good, with talented personnel based in Tamil Nadu, India.
Read full review of Bigin by Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

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