Compare Appian vs Zoho

Appian

Based on 66 reviews.

Zoho

Based on 252 reviews.

Latest Research

Buyer's Guide

Appian vs. Zoho Creator

December 2025

Zoho Creator vs. Appian

Updated: December 2025

Buyer's Guide

Appian vs. Zoho Creator

December 2025

Appian vs. Zoho Creator

Updated: December 2025

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian Intelligent Contact Center

Sprint, FLOWSERVE, USF, sunsuper

Zoho Creator

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Popular Solutions

10 reviews

2 reviews

13 reviews

14 reviews

16 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

10%

Government

Manufacturing Company

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shad Bhowmik
Finance Specialist at a government
I primarily use Appian for digital remittance, storing information, processing transactions, and regulatory...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at a consultancy
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
Read full review of Appian RPA »

Review 1 of 2

VishalKumar7
Zoho Developer at a consultancy
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at a computer software company
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at a tech services company
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at a consultancy
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at a tech services company
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Imane Bousaad
IA&RPA Engineer at a tech services company
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
Read full review of Appian »
Blagoj Trajkovski
Enterprise Integration Business Manager at a tech services company
We can resolve many issues with the help of their community and documentation or in-house trial and error.
Read full review of Appian »
Shad Bhowmik
Finance Specialist at a government
While deploying Appian, we reached out to customer support, and their assistance was great. They were very helpful,...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at a consultancy
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Read full review of Appian »
Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
Read full review of Appian »
MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at a tech services company
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of...
Read full review of Appian »
SajeevNair
Chief technology officer at a tech services company
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Devashish Mishra
Client Partner at a computer software company
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
Read full review of Appian »
Anonymous User
Appian Architect at a computer software company
My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about...
Read full review of Appian »
Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
Read full review of Appian »
Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
Read full review of Appian »
Abubakar AL Seed
IT Senior General Manager at a consultancy
I'd say that the technical support is good.
Read full review of Appian »
Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
Read full review of Appian »
Anonymous User
CTO at a insurance company
Appian provides great technical support.
Read full review of Appian »
Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
Read full review of Appian »
Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
Read full review of Appian »
Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
Read full review of Appian »
Anonymous User
Intelligent Automation Engineer at a manufacturing company
Technical support is good. They are responsive and were able to resolve my issues. I would rate the technical support...
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
Read full review of Appian »
Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
Read full review of Appian »
Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
Read full review of Appian »
Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
Read full review of Appian »
Anonymous User
Project Manager and Technical Leader
Technical support is considered good, and various levels of support can be selected.
Read full review of Appian »
Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
Read full review of Appian »
Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
Read full review of Appian »
Paul Parisi
Enterprise Architect at a tech consulting company
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
Read full review of Appian »
Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
Read full review of Appian »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.
Read full review of Appian »

Review 1 of 30

Hunbel CH
Software Engineer at a tech services company
I don't often communicate with Zoho Analytics' technical support or customer services. Most of the time, if I reach...
Read full review of Zoho Analytics »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at a tech company
When you have questions, Zoho support will send the solution via email within 24 hours.
Read full review of Zoho Projects »
Poulomee Chatterjee
Head of Sales(Solutions) at a computer software company
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
Rahul Lomate
Senior Software Engineer at a healthcare company
The support team from Zoho is responsive; if a user has any queries, we can immediately answer through mail,...
Read full review of Zoho Creator »
Collince Dundo
Co-Founder at a non-profit
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Ganesh-Iyer
Managing Director at a tech services company
A local vendor who had a partnership with Zoho provided us with support. After the support ended, we worked directly...
Read full review of Zoho Projects »
Tichaona Ndoreka
Infrastructure Sup at a mining and metals company
We have not contacted technical support.
Read full review of Zoho CRM »
Aineah Marabi
Zoho and Web Developer at a tech services company
My experience with the technical support specifically for Zoho CRM is that in-app support is superb. I love it. If...
Read full review of Zoho CRM »
AnandMaurya
Sr. Zoho Developer at a tech services company
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Babatunde-Olugbode
Technical presales engineer at a non-tech company
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Kishor Lamdande
Zoho Developer at a computer software company
The customer service and support could do a better job. Whenever I call the support team or ask for support, they...
Read full review of Zoho Analytics »
RajeshKumar25
Principal Consultant & Director at a consultancy
I would rate technical support at 9.5. They are excellent. I have never faced any technical problems or needed to...
Read full review of Zoho WorkDrive »
Laban Kipngeno
Network Security and Data Specialist at a insurance company
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
Yogesh Kumar Mali
Managing Director at a tech company
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
VishalKumar7
Zoho Developer at a consultancy
I have interacted with the Zoho team regarding technical support, particularly related to Zoho Inventory. A task...
Read full review of Zoho Creator »
Natalia Munera
CEO at a tech vendor
I rate their support eight. I think the support is a good one, but since their support is in another time zone from...
Read full review of Zoho One »
Jake Harris
Founder, Consultant, and Developer at a tech services company
I communicate with the technical support and customer service of Zoho on occasion. I try to avoid it as it's not the...
Read full review of Zoho Creator »
AliHaider1
Freelancer at a media company
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a...
Read full review of Zoho Creator »
Sai Nandan Sambu
Associate Data Analyst at a tech services company
We haven't escalated any questions to Zoho regarding the Expense solution because we don't use it extensively. We...
Read full review of Zoho Expense »
SadeepaPalliyaguru
Chief Innovation Officer at a tech services company
The customer success team is very helpful, especially during the onboarding process, where they provide a good demo...
Read full review of Zoho CRM »
Nishant Pofale
Executive Director at a tech services company
Our technical team has interacted with Zoho support based on need, and from what I know, the experience was...
Read full review of Zoho Desk »
Edwin Nderitu
Zoho Analyst BI Consultant at a non-profit
My professional experience with customer service is somewhat inconsistent because sometimes you can get good customer...
Read full review of Zoho Books »
Amit Kawadiwale
Director at a tech vendor
I have contacted support a couple of times. They are quick to respond and resolve our queries.
Read full review of Zoho CRM Plus »
Clinton Powell
Recruitment Lead at a tech services company
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »
Anonymous User
Functional Consultant at a non-tech company
Questions have been escalated to the Zoho Projects technical support team. The overall rating for the tech support...
Read full review of Zoho Projects »
Sathish V.K.
Zoho Creator at a tech services company
We have contacted support a lot of times. Our experience with support has been very good.
Read full review of Zoho Creator »
Anonymous User
Commercial Mortgage Associate at a financial services firm
I have not contacted them.
Read full review of Zoho Creator »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
Their technical support is really good. We haven't had any issues so far.
Read full review of Zoho CRM »
Sandip Bangar
Business Analyst at a tech consulting company
The customer service is totally good. They provide us timely resolution. If we reach out to them, they provide us the...
Read full review of Zoho Books »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

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