Compare Appian vs Zoho

Appian

Based on 67 reviews.

Zoho

Based on 258 reviews.

Latest Research

Buyer's Guide

Appian vs. Zoho Creator

March 2026

Zoho Creator vs. Appian

Updated: March 2026

Buyer's Guide

Appian vs. Zoho Creator

March 2026

Appian vs. Zoho Creator

Updated: March 2026

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian Intelligent Contact Center

Sprint, FLOWSERVE, USF, sunsuper

Zoho Creator

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Popular Solutions

9 reviews

3 reviews

12 reviews

13 reviews

17 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

Manufacturing Company

Government

Construction Company

15%

Comms Service Provider

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shad Bhowmik
Finance Specialist at a government
I primarily use Appian for digital remittance, storing information, processing transactions, and regulatory...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
Read full review of Appian RPA »

Review 1 of 2

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at Maximus
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at Quensulting
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Srimanta Pandit
Senior Consultant at Protiviti consulting
The technical support is not excellent, but it is good.
Read full review of Appian »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Read full review of Appian »
Shad Bhowmik
Finance Specialist at a government
While deploying Appian, we reached out to customer support, and their assistance was great. They were very helpful,...
Read full review of Appian »
Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
Read full review of Appian »
Vladimir Vasilev
Digital Lead at Baker Tilly
Techncial su[port is excelelnt. It's one of the best companies offering support right now.
Read full review of Appian »
Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
Read full review of Appian »
GauravJain3
Export Manager at a computer software company
I have interacted with them several times. They're pretty good, pretty helpful, and knowledgeable. So far, it has...
Read full review of Appian »
Imane Bousaad
IA&RPA Engineer at Admiral
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
Read full review of Appian »
Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
Read full review of Appian »
Pankaj Khera
Sr AVP - EXL Digital at EXL Services
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
Read full review of Appian »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.
Read full review of Appian »
Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
Read full review of Appian »
Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
Read full review of Appian »
Anonymous User
Deputy Director at a tech services company
Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we...
Read full review of Appian »
Anonymous User
Team Lead
Excellent.
Read full review of Appian »
Anonymous User
Intelligent Automation Engineer at a manufacturing company
Technical support is good. They are responsive and were able to resolve my issues. I would rate the technical support...
Read full review of Appian »
David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
Read full review of Appian »
Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
Read full review of Appian »
Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
Read full review of Appian »
Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
Read full review of Appian »
Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
Read full review of Appian »
Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
Read full review of Appian »
Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
Read full review of Appian »
Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
Read full review of Appian »
Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
Read full review of Appian »

Review 1 of 30

Parag Bhamre
Partner at EUPD Research
I have not experienced Zoho Projects' technical support. I have only used our internal support to give me assistance...
Read full review of Zoho Projects »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
The support for Zoho Mail could be better for the setup. However, we rarely have problems with the solution. I rate...
Read full review of Zoho Mail »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
Jatin Rao
Zoho Developer at Tarini Consulting
The directory or the centralized user management in Zoho One is a really helpful feature that simplifies user...
Read full review of Zoho One »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with Zoho Creator's technical support and customer service, as I do not think I have ever...
Read full review of Zoho Creator »
Siddharth Aravind
Pricing Analyst at Transcend
Rating the technical support from Zoho Analytics depends on who picks the call, as someone knowledgeable can solve...
Read full review of Zoho Analytics »
Anurag_Gupta
Senior Software Engineer at Nurture Spark Digital
I often communicate with the technical support of Zoho Books, but for most things, I solve issues on my own. Certain...
Read full review of Zoho Books »
Collince Dundo
Co-Founder at Youth Initiative Development Programme
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Subha Mariappan
Senior P PM Consultant at CAPPMPL
The solution’s technical support is good.
Read full review of Zoho Projects »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
I would rate the customer support a nine out of ten. The support team was available whenever I reached out to them on...
Read full review of Zoho CRM »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Subha Mariappan
Senior P PM Consultant at CAPPMPL
The customer service and support for Zoho are good.
Read full review of Zoho Sprints »
RajeshKumar25
Principal Consultant & Director at Quensulting
I would rate technical support at 9.5. They are excellent. I have never faced any technical problems or needed to...
Read full review of Zoho WorkDrive »
Sainath Racherla
Associate Director at Scimax Global LLC
Customer service and support are excellent. I would rate them nine points out of ten. They are just a chat away, and...
Read full review of Zoho Projects »
Rebecca Fernyhough
Account Manager at Epic Network Support
The solution's technical team is very helpful.
Read full review of Zoho CRM »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Support is okay. Sometimes you can email or chat with them. However, sometimes they are not quite as knowledgeable as...
Read full review of Zoho CRM »
Atif Iqbal
Zoho Developer at freelancer
The solution's technical support service could be better.
Read full review of Zoho CRM »
Anonymous User
Zoho Developer and Consultant at a consultancy
Customer support is not too bad. They're not the best, either. There is definitely room for improvement with them....
Read full review of Zoho Creator »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
We use the premium support of Zoho.
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I had a very bad experience with support.
Read full review of Zoho Projects »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
There were issues with the tech support, we were not able to get through to them in order to get the issues resolved....
Read full review of Zoho CRM »
Ekundayo Dayo
Social media strategist at Creative Skills
The support from Zoho CRM was excellent. While we were trying to customize most of our templates to our use, we got...
Read full review of Zoho CRM »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »
Sathish V.K.
Zoho Creator at Sofvare
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
Rae Passo
HR Specialist
Zoho's technical support staff were helpful during our transition from Zoho to Paylocity.
Read full review of Zoho Recruit »
MoustafaElSayed
Marketing and digital transformation manager at Red Real Estate Domain
We struggled with technical support but have managed our way through it by using a consultant here in Egypt.
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

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