Compare Acronis vs Sangfor

Acronis

Based on 208 reviews.

Sangfor

Based on 88 reviews.

Latest Research

Buyer's Guide

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

September 2025

Sangfor HCI - Hyper Converged Infrastructure vs. Acronis Cyber Infrastructure

Updated: September 2025

Buyer's Guide

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

September 2025

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

Updated: September 2025

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Acronis Cyber Infrastructure

Computol, dmi Networking

Sangfor HCI - Hyper Converged Infrastructure

TOSHIBA TEC Singapore, J&T Express Indonesia, Crowne Plaza Vietnam, Hermina Hospital Indonesia

Popular Solutions

Acronis Cyber Protect

12 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

13 reviews

Sangfor NGAF

16 reviews

Sangfor HCI - Hyper Converged Infrastructure

9 reviews

Sangfor Endpoint Secure

11 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

14%

Manufacturing Company

Retailer

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SameerMogale
Independent Business Owner at 3Kay Solutions
I was using Acronis Cyber Protect that included the backup and usual device support and also EDR. In this instance,...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Zaid Farooqui
CIO at Indus Motor Company
We are using their product for Internet filtering as the Internet gateway. Previously, we were using FortiGate for...
Read full review of Sangfor NGAF »
KashifAli
Project Head, Director of Sales and Operations at Core ISP Router
I mainly used it for virtualization. Primarily virtualization and security groups.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Zaid Farooqui
CIO at Indus Motor Company
The primary use case for Sangfor Cyber Command is threat hunting. It correlates vulnerabilities and threats detected...
Read full review of Sangfor Cyber Command »
Muhammad Asif Shaikh
Deputy GM - IT at a manufacturing company
I have explored Sangfor Internet Access Gateway (IAG). I'm getting a straightforward web login experience for my...
Read full review of Sangfor Internet Access Gateway (IAG) »
Ovais Abbas
Coordinator Associate at National Institute of Cardiovascular Diseases
The main use case is usually related to security. It deals with attacks that come day-to-day such as zero-day attacks...
Read full review of Sangfor Endpoint Secure »

Review 1 of 5

Customer Service

Bayu Jayasukma.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
The support has been consistently excellent. I did escalate an issue the customer was facing. Overall, everything has...
Read full review of Acronis Cyber Protect Cloud »
SameerMogale
Independent Business Owner at 3Kay Solutions
Their response is quite efficient. I'll give them a nine for how responsive they are in technical support.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Fernando Solano
General Manager at S&T S.A.S:
The support from Acronis Backup Cloud is helpful.
Read full review of Acronis Cyber Protect Cloud »
Evans Ikua
Director/Founder at LANet Consulting Group
Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.
Read full review of Acronis Cyber Protect Cloud »
Darwin Cabiluna
Technical Director at Edge Cloud
The technical support for the solution is very good and responsive to our queries. I rate the technical support an...
Read full review of Acronis Disaster Recovery »
Daniel Inyang
Technical Support Engineer at a tech services company
The technical support for Acronis Backup Cloud is brilliant. The team is swift to respond anytime I raise a request....
Read full review of Acronis Cyber Protect Cloud »
Darwin Cabiluna
Technical Director at Edge Cloud
The solution’s technical support team is responsive. It replies to our tickets within an hour.
Read full review of Acronis Cyber Protect Cloud »
Pramod Kurian
Chief Operating Officer at a tech services company
Acronis customer support is excellent. The vendor is responsive.
Read full review of Acronis Cyber Protect »
MOHAMEDTALIB
Director at NVIT
Customer support needs improvement.
Read full review of Acronis Cyber Protect »
Daniel Inyang
Technical Support Engineer at a tech services company
I am not satisfied with the technical support from Acronis. They do not respond in time.
Read full review of Acronis Cyber Protect Cloud »
RandeepPawar
Technical Director at Tecstaq
We do not have experience with customer service and support because we have certified employees who have been able to...
Read full review of Acronis Disaster Recovery »
Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
The support team was more than professional. They were experts regarding Acronis support for any kind of issues. They...
Read full review of Acronis Disaster Recovery »
Anonymous User
Senior Consultant at a marketing services firm
The support has been great. they don't need to be faster. They're very helpful and responsive, and we're satisfied...
Read full review of Acronis Cyber Protect »
Tudor Ancu
CEO at Ankh It Srl
We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come...
Read full review of Acronis Cyber Protect »
Anonymous User
Service Manager at a tech services company
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response...
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Director at a tech services company
The technical support is very good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a tech company
I think we only called technical support during the installation. That worked out well. I would give them a rating...
Read full review of Acronis Cyber Protect »
Anonymous User
Senior Security and Compliance Engineer at a retailer
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
Owner
They are very good on chat, which is what I use mostly.
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Sajith Kalinga
Senior System Engineer at avian Technologies (pvt) ltd
Technical support is helpful. We like that the support is available in the region and it is great working with them.
Read full review of Acronis Cyber Protect »
Anonymous User
Works
In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they...
Read full review of Acronis Cyber Protect »
Anonymous User
Group CIO at a construction company
I have experience with the technical team of the product, and I feel that they offer good support. The technical team...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
President/Owner
On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've...
Read full review of Acronis Cyber Protect »
Reinhardt Coetzee
Senior Engineer at MRB Secure
In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Cyber Protect »
Pascal Egli
CEO at ASOVA
The technical support provided by Acronis is great. I would rate it nine out of ten, as it is almost perfect.
Read full review of Acronis Cyber Infrastructure »
Richard Patton
Owner
I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person...
Read full review of Acronis Cyber Protect »

Review 1 of 30

Deepesh Sinnya
Chief Technical Officer at Cypher Technology Pvt. Ltd.
Previously, we had Harper from their team for support. He has now moved to a different role, and he was very good. I...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Hamid Hussain
Solution Architect at Megaplus
Our experience with its customer support was quite challenging. There's room for improvement in this aspect.
Read full review of Sangfor NGAF »
Muhammad Amanat
System Network Administrator at Connect Logistics
The support team is excellent. Very helpful and competent.
Read full review of Sangfor NGAF »
HasnainEqbal
Chief Information Officer at Patel Hospital
I'm not entirely satisfied with Sangfor's technical support. There have been instances where the local partners...
Read full review of Sangfor NGAF »
Osama Muhammad
IT Infrastructure and Server Specialist at a consultancy
My recent experience with their support was wonderful. I had an error come up on my Google Chromecast device, where...
Read full review of Sangfor NGAF »
Wajeeh Ul Hasan .
Network Administrator at Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology
The solution’s technical support is very good.
Read full review of Sangfor SSL VPN »
Saeed Ullah Khan
Head of IT Governance, Cybersecurity & Network Infrastructure at Indus Motor Company
I contacted for direct support in Pakistan. They have a technical support team available at the Karachi location. At...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Ibrahim Bamba
Infrastructure Engineer at a financial services firm
The customer service and support have been helpful in assisting us with various matters. However, the response time...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
KhurshidAhmed
Senior Manager IT at Ghandha Automobile Limited
The services from the solution's technical support have not been as satisfying as my company expected. I rate the...
Read full review of Sangfor NGAF »
Namra Saif
IT Sales Engineer at Comstar - Information Systems Associates Ltd.
The solution's technical support is super great. The tool's team is in Pakistan, and they have it all set up and...
Read full review of Sangfor NGAF »
Nasah Azar
Branch Lead at a tech services company
The response time for technical support is very good in Pakistan. We do not have any issues with their support.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
Their technical support is very good. It is the best part of the product.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
KashifAli
Project Head, Director of Sales and Operations at Core ISP Router
In Pakistan, Sangfor HCI HAS a strong technical support team locally available for solution integration and solution...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Ghias Ahmad
Network Officer at Punjab Information Technology Board
We contacted the support team for the licensing issues. We faced problems with the license not updating properly. We...
Read full review of Sangfor Endpoint Secure »
Namra Saif
IT Sales Engineer at Comstar - Information Systems Associates Ltd.
Their technical support is great, and I rate them a ten out of ten
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Muhammad Asif Shaikh
Deputy GM - IT at a manufacturing company
Anytime we encounter issues, whether software-related or architectural, we can reach out to Sangfor Internet Access...
Read full review of Sangfor Internet Access Gateway (IAG) »
Zeeshan Ahmed Khan
Director of Sales and Operations at Technosol
Overall, the support from Sangfor is phenomenal.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
AliKhan1
Network Administrator at GC University Lahore
The technical support is very good. They have a local vendor they have hired for the technical support and if...
Read full review of Sangfor NGAF »
Anonymous User
Presales Specialist at a tech services company
I rate the technical support a seven out of ten.
Read full review of Sangfor NGAF »
TSWong
Distributor at Panda Security
Sangfor HCI's technical support is good enough for an enterprise solution. Most of the time, they're able to resolve...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Anonymous User
Infrastructure Department Head at a manufacturing company
In the event of a performance issue, such as users reporting slow access to specific websites, we conduct an internal...
Read full review of Sangfor NGAF »
Cipto HaryoMundito
Product Manger at a manufacturing company
So far, we have not had occasion to contact tech support.
Read full review of Sangfor NGAF »
Sean Herrera
Project Manager at Novu
We have some contacts here locally. We do contact them for support.
Read full review of Sangfor NGAF »
Hassan Raza
System Account Manager at Primier Assist Limited
I rate Sangfor support eight out of 10.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Anonymous User
Responsabile Sistemi Informativi at a construction company
Sangfor technical support is great. They're available 24/7.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Shahzad-Ahmed
Engineer, System Admin at ebm
The support engineer skills are not that good. They especially the support team we got in our country lack knowledge...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
KennethLim
Owner at InternetWorld Solutions Sdn Bhd
Their technical support is good, they are responsive. They have been able to resolve all of the issues that we faced.
Read full review of Sangfor NGAF »
Raheel Fazil
Teamlead IT Core at SoloInsight Inc.
The technical support team are available 24/7 and if we need any assistance for Sangfor, FortiGate or Sophos, we can...
Read full review of Sangfor NGAF »
Anonymous User
Presales Engineer at a computer software company
They have good technical support.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Hasan Dawood
Cloud Engineer at REDtone Digital Services
The user has faced recurring issues with a customer's VM in a PBX call center solution. One NIC card intermittently...
Read full review of Sangfor Endpoint Secure »

Review 1 of 30

Technical Support

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